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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,028 Reviews

5,028 Reviews of Lexus of Henderson - Service Center

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June 04, 2022

Tyler is always a pleasure and helpful. Although I’m concerned with ongoing issues with my navigation. More

by Dbaraichi5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 06, 2022 -

Lexus of Henderson responded

Thank you for the review! We are glad to hear that you had a successful experience working with Tyler. With regard to the rest of your feedback, I would be happy to speak with you to see what more I can do to assist with your navigation issues. If you are willing, please feel free to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

June 03, 2022

Very courteous and professional. I trust their work and recommendations. One of the reasons I buy Lexus More

by vvwithjoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Jun 06, 2022 -

Lexus of Henderson responded

We really appreciate your confidence in our team! Thank you for choosing Lexus of Henderson and for stopping by to share your experience. We look forward to assisting you next time!

June 03, 2022

Easy to schedule appointments and no excess waiting once we arrived. Waiting area was clean and comfortable. More

by THERESAEASTMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Lexus of Henderson responded

Theresa, we are happy to hear that our team gave you efficient, quality service! Thank you for choosing Lexus of Henderson and for sharing your feedback. We hope to welcome you back for your future auto needs!

June 01, 2022

They did a good job prepping our new Lexus for delivery. We will use them for all future maintenance. More

by wayne_gallant
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Lexus of Henderson responded

Your support means a lot to us, Wayne! Thank you for giving Lexus of Henderson your loyal business and your five-star feedback. We look forward to your next visit!

May 31, 2022

They are professional and transparent with the charges for your car. It was easy to drop off and pick up. More

by JASON@JKINGMAN.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Petitt
May 31, 2022 -

Lexus of Henderson responded

Thank you for the great review, Jason! We appreciate your support and hope to see you back again at Lexus of Henderson. Safe travels!

May 28, 2022

Everyone was very accommodating and professional. My service was finished in a timely manner. Dave was very nice and knowledgeable. More

by LAURMEL36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Torella
May 31, 2022 -

Lexus of Henderson responded

Thank you for this review. We are pleased that the team was accommodating and professional. See you again next time here at Lexus of Henderson!

May 28, 2022

I was not happy following this service. Service has always been outstanding in the seven years that I have gone to your dealership. This time the car was returned with grease on the steeri More

by MDKISSELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David (service manager)
May 31, 2022 -

Lexus of Henderson responded

Mr. Kissell - we apologize that we did not meet the elevated standard we set to exceed when servicing your vehicle. Please accept a courtesy detail on behalf of your advisor. Please contact service to schedule and your vehicle account has been noted. Please contact 702-228-7736 to schedule directly. Leslie Church - Customer Relation Manager

May 28, 2022

Everyone is very helpful and very knowledgeable and explained to my questions clearly. The service is faster than I expected. More

by NUUTATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
May 31, 2022 -

Lexus of Henderson responded

Thanks for the review! We're glad that the team was helpful and knowledgeable. See you again next time here at Lexus of Henderson!

May 28, 2022

When washing my car after service- PLEASE DONT SCRATCH IT PLEASE DONT SCRATCH MY CAR… More

by biankha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Lexus of Henderson responded

I am concerned by this feedback as we try to be meticulous with our service. Please consider giving me a call so we can discuss these details together. Thank you, Craig Kelly - Service Director - 702-228-7736

May 27, 2022

Lexus of Henderson took great care of me and my car and I would like to thank David for helping me! More

by CC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
May 31, 2022 -

Lexus of Henderson responded

Thank you for the review. We are glad that the team worked hard to assist you! See you again next time here at Lexus of Henderson!

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