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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,939 Reviews

4,939 Reviews of Lexus of Henderson - Service Center

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November 26, 2021

Always excellent service and they pay attention to concerns and fix issues timely. I will continue to use them as my go to dealership. More

by BIRCHLERB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Lexus of Henderson responded

Thank you for your review of Lexus of Henderson! We look forward to taking care of you next time!

November 26, 2021

Fantastic Customer Service! A little pricey, but always pleasant! They made the effort to squeeze me in to replace my headlight bulbs before the Thanksgiving holiday! So grateful! More

by PAOVEGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabian, Anthony, Ethan (I think)
Nov 29, 2021 -

Lexus of Henderson responded

Thanks for trusting Lexus of Henderson to get the job done! We look forward to taking care of you during your next service visit!

November 25, 2021

Always 5 stars customers service, I never have to worry after I drop my car off because they’ve take good care of it also price is fair and professional jobs. More

by LEE27755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David P Torrella
Nov 29, 2021 -

Lexus of Henderson responded

Thank you for the great review, Lee! We appreciate your support and are happy to hear that the Lexus of Henderson team was able to get the job done. Drive safely, and we hope to see you back again down the road!

November 25, 2021

The staff of the service center were terrific! I interfaced with service area, Stephen, and tech assist and sales for floor mats and everyone was so nice and efficient! More

by Dlheidermft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Lexus of Henderson responded

We're glad our service team didn't disappoint! Thank you for the excellent review and for your business - the entire Lexus of Henderson staff appreciates it! Take care!

November 25, 2021

Service was prompt and service rep (Stephen Diem) was professional, friendly, and efficient as always. More

by TRADER88M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Nov 29, 2021 -

Lexus of Henderson responded

Thank you for trusting us with your business. We're happy to hear that Stephen continues to provide you with great service during each visit to Lexus of Henderson!

November 25, 2021

We were told 3 different prices for a oil change & tire rotation. I am not sure it was worth 250$ for oil change & tire rotation that seems like a bit much for that service. They told my wife 225$ then whe More

by Jeannhair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
Dec 18, 2021 -

Lexus of Henderson responded

Allow me to apologize for the conflicting information you received. Providing our guests with concise information is always the goal, and I apologize that we missed the mark this time. I will discuss this feedback with our team to ensure it is clear what information they should be sharing with our guests. Additionally, I would be happy to discuss the details of your visit to provide you with some clarity. Please feel free to contact me whenever you are next available. Thank you, Craig Kelly - Service Director - 702-228-7736

November 25, 2021

I needed to bring my vehicle without appointment because something was wrong with the battery, but they took care of it at the site and even provided transportation to go somewhere while waiting. They are a More

by HARUKOKINOSHITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Nov 29, 2021 -

Lexus of Henderson responded

We love to see that our customers get the care they need to drive safely. It was our pleasure to take care of your battery issues so you could drive with confidence. Thanks for sharing your wonderful review with the team here at Lexus of Henderson! Safe travels!

November 25, 2021

Lexus of Henderson always delivers the best customer service! I have been with them for years for a reason and will not purchase a car anywhere else! More

by XTRACEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella - Service
Nov 29, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us, Tracey! We appreciate your support and are happy to hear that you had such a successful purchase experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

November 25, 2021

All went smooth. I appreciate the loaner car, that helped. No problems whatever. See you next time. More

by NCTHERD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that the Lexus of Henderson team went the extra mile to get the job done. Drive safely, and we are looking forward to seeing you again down the road!

November 25, 2021

Simply the best. Excellent job. Save my time. I like it. Good job. Keep it up please. More

by LAPTOPEXPERTS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Lexus of Henderson responded

It's great to hear that the Lexus of Henderson team took wonderful care of you and your vehicle! Thanks for your business.

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