Lexus of Henderson - Service Center

Lexus of Henderson responded

Making sure you have the information you need to make confident service choices is always a priority, and I apologize that your experience didn't better reflect that. It's disappointing to hear that we didn't provide the communicative care we aim for, and I will reiterate to my team the importance of keeping our guests informed about the status of their service. If there is anything I can do to improve the outcome of your experience, I would open to hearing it. Thank you, Craig Kelly - Service Director - 702-228-7736

Lexus of Henderson responded

Feedback like yours lets us know we're making all the right moves. Thank you so much for choosing Lexus of Henderson and we hope to see you again next time!

Lexus of Henderson responded

We're so pleased we could make a fan out of you, Dianne. It was great working with you as well; you made it easy for us! - The Lexus of Henderson Team

Lexus of Henderson responded

Thank you for taking the time to share! We appreciate your support and are happy to hear that you had an efficient service experience working with the team. Drive safely, and we hope to see you back at Lexus of Henderson!

Lexus of Henderson responded

Thanks for these kind words about the Lexus of Henderson team! We're happy to hear that your service experience was top notch and that you loved working with your advisor. See you again next time!

Lexus of Henderson responded

Your feedback is hard to hear and I apologize that we didn't leave you with a better impression. We certainly want a more attentive experience for our guests and I will bring your feedback to the team so we may improve our services moving forward. If you're willing to give us another chance, please consider giving me a call. I would be happy to discuss any other concerns you may have directly. Thank you, Craig Kelly - Service Director - 702-228-7736

MDMASSA responded

Every time I bring the vehicle in, my settings are change, radio station is changed, heads up display is turned off, sway is turned off, automatic mirrors are turned off. I had to call the service manager, to guide me through it to fix it. I detailed the car, and specifically notated do not wash, they did not wash, which was good; however, the windshield wiper washer was activated on the front and back, so I had to clean all the water marks off, and some how there were also water marks on the headlights and the front of the vehicle. I just hope they did not spill battery acid on it and cleaned it off. I had the vehicle partially loaded for a trip, with my hunting rifles, telescopes, and camera equipment on floor behind the seat, with other stuff on top. It was very visible, the service manger came back and told me that the guy transporting the vehicle was big and had to move the seat back. My question is, "why not get someone else, who is smaller to transport the vehicle, to and from, knowing that there was expensive or for that matter anything behind the seat, that may be jeopardized. I could not unload it before I brought it in, due to circumstances, in my departure. On a previous appoint, spending around a $1000; they left a part on the passenger floor, from changing the recall on the door handles, and when the replaced the cabin filter in the glove compartment, there was dirty handprints, and on the floor dirty foot prints. This vehicle is kept in a garage, I take great satisfaction in keeping it in showroom condition, even to keeping the engine compartment wiped down. I wish your employees would also respect the owners attention for care on the second most important purchase, a home being the first, in a persons life.

Lexus of Henderson responded

Hi Ted - We are proud to have earned your years of business and your great review! Thank you for choosing Lexus of Henderson and for sharing your experience. See you next time!

Lexus of Henderson responded

Erika - I sincerely apologize that your concerns weren't properly addressed. Would you please call me when you have a free moment? I want to speak with you about this directly and determine next steps. Thank you, Craig Kelly - Service Director - 702-228-7736

Lexus of Henderson responded

David is certainly one of our best! Thanks for supporting Lexus of Henderson and we're looking forward to your next visit!

Lexus of Henderson responded

We are happy to have been of service. Thanks for supporting Lexus of Henderson and we'll see you next time!