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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,065 Reviews
Call Service Center (702) 228-7736

5,065 Reviews of Lexus of Henderson - Service Center

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June 30, 2021

Great service will recommend, friendly staff always solve the problem. Place was clean… great loaner car. Fast and accurate, case manager was so nice and friendly More

by jobelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

June 30, 2021

Awesome service! Hopefully next time loaner vehicle will be provided. More

by Don Claro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jul 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us, Don! We appreciate your business and are happy to hear that you are so confident in the Lexus of Henderson team to get the job done. Drive safely, and we hope to see you back!

June 30, 2021

My Service Manager Stephen always goes above and beyond…exceptional customer service! More

by Michelle Misquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Jul 01, 2021 -

Lexus of Henderson responded

Michelle, thank you for the review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly pass along your kind words. We look forward to your next visit!

June 30, 2021

Work done in a timely fashion and professional staff. Well done. More

by chopperman3764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Report | Print
Jul 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful time working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

June 30, 2021

Initially, there was a rather large mistake made by the scheduling department at Lexus. The fact that the Service Team circled back around to rectify my situation is outstanding. More

by legallykasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Jun 30, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad we were able to resolve this issue here at Lexus of Henderson, and we will certainly let our service team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

June 30, 2021

This time I am satisfied with the service they provided. More

by SUNPENGTAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share! We appreciate your business and hope to earn it again at Lexus of Henderson. Safe travels!

June 30, 2021

This dealership always has impeccable service, and Stephen in service is the best. More

by HALLOFJUSTICE66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Report | Print
Jun 30, 2021 -

Lexus of Henderson responded

We pride ourselves on delivering a straightforward and seamless service experience for our guests and are thrilled you had a positive visit with us. We will certainly let Stephen know you appreciated his help. Have a wonderful day! - Lexus of Henderson

June 29, 2021

Excellent customer service, great customer service reps. Nice facilities, clean bathrooms. Tyler Heishman does a great job, always has good, practical advice and is always friendly. More

by Hcuddihy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service: Tyler heishman
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Jun 30, 2021 -

Lexus of Henderson responded

Thank you so much for the fantastic feedback about our service and facilities! We are thrilled that you can depend on Tyler to take great care of you and your vehicle. Hope to see you next time at Lexus of Henderson!

June 28, 2021

David was great! The Lexus staff is what makes me continue to come back. You guys definitely set your standards high and I have never been unhappy 12 years strong! More

by CASSTHE1ANDONLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Jun 28, 2021 -

Lexus of Henderson responded

Thank you so much for your longtime business and support! We are delighted to hear that David delivered excellent service during your recent visit and appreciate you commending him. Have a wonderful week! - Lexus of Henderson team

June 27, 2021

Everyone was very nice but disappointed in how long it took to get parts for our 3 month old Lexus. Especially since we were from out of town and needed to extend our stay 3 extra days. More

by Sstiles2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacyce and Amber
Report | Print
Jul 06, 2021 -

Lexus of Henderson responded

Thank you for reaching out. I want to apologize for the delay here and for the inconvenience it caused you. We are grateful that you trusted us with these repairs and I will share your feedback with our team. Craig Kelly - Service Director - 702-228-7736

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