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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,978 Reviews

4,978 Reviews of Lexus of Henderson - Service Center

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April 15, 2021

Always very friendly and efficient staff. Honest and you can trust what they recommend. Won't try and update what you don't need. Thanks More

by REDNERJUNEBUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David T.
Apr 16, 2021 -

Lexus of Henderson responded

Thank you for leaving us a review! We're proud to have you as a Lexus of Henderson customer!

April 14, 2021

Great customer service. I will definitely buy another Lexus from trueness. The place looks so nice and clean. No pressure and the people are so polite. More

by u20@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Lexus of Henderson responded

Thank you for the review! We are grateful that we got the opportunity to assist you here at Lexus of Henderson, and we will certainly pass along your kind words. We look forward to your next visit!

April 14, 2021

All of the employees were definitely helpful and my car was even better when I got it. I do have to say though that my brakes needed to be changed a week later but I didn't know that and I thought if they More

by SPUDLUM71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Mirrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us this review and feedback. We do strive for thorough and informative service here, and I would be more than willing to speak with you directly about your brakes and ensure we get that all sorted out for you. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

April 14, 2021

I always get great service when I take my car in. The staff is always friendly and respectful. Thanks, Stephen my service host at Lexus. More

by KATHY37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Car Host
Apr 15, 2021 -

Lexus of Henderson responded

Kathy, thank you for your continued business! We are thrilled that Stephen and the team always take such great care of you. See you next time at Lexus of Henderson!

April 14, 2021

I have been using Lexus of Henderson for many years and I have always been treat so well, many times I have told friends that I’d only buy from them because of their service department. David (service manage More

by BAMBIRANEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Lexus of Henderson responded

What wonderful feedback! It really means a lot that you're a loyal Lexus of Henderson customer and we are thrilled that you can depend on David to keep you safe out on the roads. Thank you so much for your longtime support! We look forward to working together many more years to come.

April 13, 2021

I don’t like to write the comment so if it don’t excepted next time I don’t even send the survey , goodby. Next time I won’t do so. More

by Nitlemley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us five stars! We are grateful to have you as a customer at Lexus of Henderson, and we look forward to your next visit!

April 13, 2021

Good service. They diagnosed the issue, and explained it to me well. Though I did not carry out the repair due to price of the part, they reassembled my dash /interior very cleanly. More

by cory.s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Henderson responded

Thank you for this feedback, Cory. We are happy to hear that you received informative service from our team. Enjoy your day! - Lexus of Henderson team

April 13, 2021

Very simple. Very fast and reasonably priced. Great service. Driove into the service department. They took my car and an hour late it was ready. Check out was fast and efficient. More

by RLENTZ3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Lexus of Henderson responded

We couldn't have asked for better feedback! Thank you for trusting the service team here at Lexus of Henderson with your vehicle and your business!

April 13, 2021

Everything was done exactly as promised. I am so happy with the efficient and competent operation of the service department. My car looks better than when it was new. Thank you especially to David Torella More

by NX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Apr 13, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! It is great to hear that you had such a successful experience working with David. Drive safely, and we hope to see you again at Lexus of Henderson!

April 13, 2021

The service writer knew what the problem was before they even looked at the car. Further they didn't laugh at me when I was certain it was more serious. Then the service manager road with my husband and we More

by Belinda M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Henderson responded

Belinda, it is gratifying to hear that our team took such great care of you and your husband! Thank you for putting your trust in us here at Lexus of Henderson. We hope to welcome you back for your future service needs!

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