Lexus of Henderson - Service Center

I had an appointment and they took me on time. My agent, Jaycee, was personable and explained everything that my car needed now - and what to expect in the future. He also gave me an approximate time that I Jaycee, was personable and explained everything that my car needed now - and what to expect in the future. He also gave me an approximate time that I would have to wait. His calculation was perfect. This will definitely be my Lexus location from now on. More

In the nearly 10 years I have been bringing my Lexus here for servicing, the employees have been very courteous and the car loves them all for taking such good care of her for servicing, the employees have been very courteous and the car loves them all for taking such good care of her More

Best place in town, so clean, so friendly, so trustworthy. Life long customer, can't imagine going anywhere else for service. Craig is the best. trustworthy. Life long customer, can't imagine going anywhere else for service. Craig is the best. More

David was great as always. Everything was done well and on time. Will always come back and recommend the team at Lexus of Henderson. Great service. on time. Will always come back and recommend the team at Lexus of Henderson. Great service. More

Very welcoming service manager. Explained service plan and costs. Would be helpful to provide estimates for next routine service dates/mileage at time of departure. Overall a great experience. Thanks for and costs. Would be helpful to provide estimates for next routine service dates/mileage at time of departure. Overall a great experience. Thanks for the car wash. More

All employees are very above and beyond. Especially Tommy snd Michelle because they were only my sales but they schedule everything and and answered any of my questions regarding my car. snd Michelle because they were only my sales but they schedule everything and and answered any of my questions regarding my car. More

Even though my car took 2 weeks in the dealership, stephen was able to provide me any information about my car’s situation and made sure to fix the problem! stephen was able to provide me any information about my car’s situation and made sure to fix the problem! More

Excellent service as always! It’s like Disneyland for adults but offers better service and a quality experience. Thank you for the wonderful customer service experience. adults but offers better service and a quality experience. Thank you for the wonderful customer service experience. More

Steve did a great job organizing the repair work. Parts were ordered, I brought my car when as scheduled and repairs were completed on schedule. were ordered, I brought my car when as scheduled and repairs were completed on schedule. More

I can't remember if it was Joe or Jim. It happened when I bought my gs350 . I got an expired smog check from the dealer. On top of that , there was an issue with my contact, I had the car my garage for 3 w bought my gs350 . I got an expired smog check from the dealer. On top of that , there was an issue with my contact, I had the car my garage for 3 weeks , and no contract. Because of it ,I could not register the car . When I went to do it and spend 5 hours at the DMV , I had an expired smog check. So I called the dealer.. and I was furious after all the xx I went thru ( never had an issue with BMW of this kind) So a guy in the sales department name Jim or Joe decided to tell me it was my fault for taking so long to try to register my car ...yes you heard right!! He said it was on me ( obviously he had no idea the contract was bad) so I lost it and went off on him , after he hear me being mad , he decided to continue to be an xxx..so I continued to be one myself. Ever since that day . I hate to deal with Lexus. Last time I went for an appointment that was set with the service department thru txt. They told me I wasn't supposed to be there,that it was in 2 days . I had to prove to them by the texts that I was right. This people have tried to make it better...but I'll never forget. This dealership deserves great people working there ,not mediocre . Bc mediocres don't by Lexus . More