Back

Lexus of Henderson - Service Center

Henderson , NV

4.8
5,043 Reviews

5,043 Reviews of Lexus of Henderson - Service Center

Sort by
December 31, 2020

Stephen is amazing.He never fails to go above and beyond Stephen is amazing. He never fails to go above and beyond with his service and his explanations to me regarding what’s going on with my Lexus. I als More

by bowdabra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Jan 04, 2021 -

Lexus of Henderson responded

We can't thank you enough for your kind words about Stephen! We are delighted that he has made your experiences here at Lexus of Henderson so positive. Thank you for choosing our team and taking the time to share your feedback!

December 31, 2020

Always Great service. David does a great job I only have the car for five or six hours and you guys give me a loaner which was great appreciate that. love all that you do. More

by garrydelucia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David from service
Jan 04, 2021 -

Lexus of Henderson responded

Thank you for your continued business and excellent review of David and our service team! It was our pleasure to provide you with a loaner and make your visit as convenient and stress-free as possible. Your support is appreciated by all of us at Lexus of Henderson!

December 30, 2020

Excellent service and professional response. Very helpful and did not try to up sell unnecessary services. Would recommend without hesitation and will be a repeat customer. More

by BAA2170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Lexus of Henderson responded

Nothing makes us happier than hearing that you will be a repeat customer of Lexus of Henderson! Thank you for giving us your business and recommendation. It was our pleasure to assist you and we look forward to welcoming you back next time!

December 29, 2020

More friendlier than lexus Las Vegas. But the car wash took off part of car sticker and they haven’t responded anything about it after saying they are able to reimburse for a new one More

by Cl.obedoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Jan 05, 2021 -

Lexus of Henderson responded

Thank you for the review. We strive to deliver a seamless service experience, and I appreciate you bringing this to my attention. I apologize if you have had trouble getting in contact with my team, and I would be more than happy to discuss your situation with you. I will not be able to locate your contact information from this review, so please feel free to reach out to me at your earliest convenience. Best, Craig Kelly - Service Director - 702-228-7736.

December 29, 2020

I have a low mileage vehicle and feel that my service providers have been terrible at steering me in the right direction with regard to the type of service I need for my vehicle. My car has less than 15 More

by RADENEGIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Lexus of Henderson responded

This is a disappointing review to read. I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly about our service recommendations and see if we can clear up any confusion here. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

December 29, 2020

I loveLexus Of Henderson 🚘🚘🚘 every time I take my car for service I got excellent service good customer service great employees, I definitely recommend your dealership 👍 More

by ARNOLD_MER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Lexus of Henderson responded

Thank you, Arnold, for leaving us a review! We're happy to hear that our Lexus of Henderson team continues to impress you by providing excellent service!

December 29, 2020

Excellent service team that accurate diagnoses the problem and perform maintenance/repair in a timely manner. Highly recommend any Lexus owners to service their vehicles at the location. More

by VINCECHMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Dec 30, 2020 -

Lexus of Henderson responded

We are so grateful for your business and your recommendation of our team! We pride ourselves on efficient, top-of-the-line service, so your feedback means a lot to us. Thank you for putting your trust in Lexus of Henderson, we look forward to welcoming you back next time. Happy holidays!

December 29, 2020

The experience with the service center is always excellent! The attention to detail for all of our service need is outstanding!! We will always have our service requirements preformed at Lexus!! More

by Mark Brys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Lexus of Henderson responded

Mark, we cannot thank you enough for your loyal business and stellar feedback! We are delighted that our team consistently delivers top-notch service to you. Thank you for choosing Lexus of Henderson. We wish you a safe and happy New Year!

December 29, 2020

I see Jay Dalit every time I take my car in to be serviced so I feel I am important. He’s always very friendly and helpful. More

by BRITGERL11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Dec 30, 2020 -

Lexus of Henderson responded

It's wonderful that you can depend on Jay to take excellent care of you and your vehicle. Thank you so much for being a loyal Lexus of Henderson customer! We look forward to your next visit.

December 28, 2020

Tried to do this survey a while ago. Not a fan at all of being forced to write 25 words about my experience. Won’t be doing another one if that’s the case again More

by MISC702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us five stars! We are grateful that you take the time to leave us this feedback, and we look forward to our next opportunity to impress you here at Lexus of Henderson.

...
332
...