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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,981 Reviews

4,981 Reviews of Lexus of Henderson - Service Center

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November 08, 2020

Jay Dalit always goes out of his way to take excellent care of us when we come in for service. He's always friendly and makes service less painful. More

by DR.TRUONGVU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for your confidence in Lexus of Henderson. We are thrilled to hear that Jay continues to impress you by providing great service. Hope to see you next time!

November 08, 2020

Thanks for the awesome service we received from the entire Service Dept.’s awesome staff starting from the front service young man that took our car in to Stephen Diem explaining everything to us prio More

by LISABALGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us, Lisa! We are very proud of the Lexus of Henderson team and are happy to hear that Stephen went above and beyond to assist you. Safe travels, and we hope to earn your business again down the road!

Nov 09, 2020 -

LISABALGAN responded

Again, we highly recommend Lexus of Henderson to everyone out there! Thank you Lexus of Henderson!

November 08, 2020

Our first time at a Lexus dealer. (We don’t have any in Montana.) The service staff are well trained and attentive. No long lines or excessive wait. All respecting pandemic prevention. Steve, our technicia More

by Big Sky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for allowing us the chance to assist you! We are delighted to hear that your visit was timely and that Steve provided professional service. Hope to see you next time at Lexus of Henderson!

November 07, 2020

No matter what the repair need is or when it needs to be done, Tyler and Stephen are there to assist you. Thank you for your efforts. Good job! More

by James Alford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler service manager
Nov 09, 2020 -

Lexus of Henderson responded

Thank you, James, for trusting Lexus of Henderson with your vehicle. We're thrilled to see that Tyler and Stephen continue to impress you by providing great service!

November 06, 2020

Was never notified my car was ready, plus Lexus of Henderson wants to charge me for brakes on a car with less than 15k mikes on it! More

by catrina.evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Henderson responded

Catrina - We strive to deliver high-quality service at a fair value, and I apologize if this was not better reflected in your time working with us. I am also sorry for any lack of communication on our end. Our customers are our top priority, and we would never do anything to intentionally inconvenience them. I understand that you're frustrated, but if there is anything we can do to assist you, please feel free to reach out to me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

November 06, 2020

Everything went well! I would come again for service instead of the other location. The service advisor was very helpful and friendly. Thank you so much! More

by JKAVINTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we look forward to your next visit!

November 06, 2020

Tito and Kat were extremely helpful with our purchase of the NX300. They both are truly assets to your company and deserve any employee incentives you might have for their professionalism. 5 stars. More

by harleygirldr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kat Mason
Nov 06, 2020 -

Lexus of Henderson responded

Thank you for shopping with Tito and Kat at Lexus of Henderson! We're thrilled to hear that they walked you through the purchase of your Lexus NX 300. Congrats and safe travels!

November 06, 2020

The representative was friendly and patient to understand my need. He was punctual in fixing my problem with the remote control. I appreciate his service and rate him excellent. More

by OLIVERLUNG2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to work with you here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

November 06, 2020

This dealership is beyond outstanding. The sales and service staff leave no questions unanswered. Service begins the phone call center answers the phone until the final debriefing from my service repres More

by CHAZMAZ777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Diem
Nov 09, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Lexus of Henderson, and we will certainly pass along your kind words. We look forward to your next visit!

November 05, 2020

I love this dealership! They always take of my Lexus. I have never had a problem at Henderson Lexus. Everything is always fixed in a timely manner. More

by 44AIRGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Nov 06, 2020 -

Lexus of Henderson responded

Your feedback means so much to us! It's fantastic to hear that our Lexus of Henderson team continues to impress you by providing great service. We look forward to taking care of you next time!

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