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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,981 Reviews

4,981 Reviews of Lexus of Henderson - Service Center

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October 20, 2020

Great service. I enjoyed to take my car ton Lexus Henderson for any needed service, they are always kind and able to provide timely solution. More

by NEWPARK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your business. Our team is proud to have earned your continued support and we look forward to seeing you during your next service visit!

October 20, 2020

Always perfect service! Never a problem. Car was serviced, and cleaned and returned to me promptly. The drop off and pick up was fast and easy! More

by Adriennej1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Lexus of Henderson responded

Thank you for trusting us to get the job done. It made our day to see that our Lexus of Henderson service department continues to impress you during your visits. We look forward to taking care of you, and your vehicle next time!

October 18, 2020

I continue to return to Lexus of Henderson for exquisite customer service. Although I didn’t purchase my vehicle there I will always return and when I’m ready for a new Lexus I will buy with you. Thank you More

by Lipglossgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us! It is fantastic to hear that you are so confident in the Lexus of Henderson team to get the job done. We appreciate your business and are looking forward to working with you again down the road!

October 18, 2020

Scheduling service was very easy. Staff at the dealership was very courteous. Excellent timely service. We were updated about the service and everything was explained to us. More

by SAUDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Oct 18, 2020 -

Lexus of Henderson responded

We couldn't have asked for better feedback! It's so good to hear that our team delivered a friendly and communicative experience. Thank you for trusting Lexus of Henderson with your repair and maintenance needs!

October 18, 2020

I purchased a new tire ($300) and they didn’t clean up the tire. I have a dirty tire on my clean car. Not a good reflection on Lexus More

by ddboone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Lexus of Henderson responded

We want guests to be confident in our services and I apologize if we left the wrong impression. I will be sure to address these concerns with my team so we can provide a better experience next time. If you would like to speak with us further, I am here to take your call. Thank you for your business, Craig Kelly - Service Director - 702-228-7736

October 17, 2020

Excellent, efficient and caring dealership. They pay attention to every detail and they are always friendly and accommodating. Easy in and easy out...effortless for the customer. More

by LucyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Oct 19, 2020 -

Lexus of Henderson responded

Thank you, Lucy, for sharing your feedback for Lexus of Henderson. We are committed to meeting the needs of guests and I am glad to hear that our team continues to impress you!

October 17, 2020

Jayce was very kind and professional. He updated the status of the service periodically and completed on time. I am very happy with his service. More

by JOANNASHIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jayce
Oct 19, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Jayce here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

October 17, 2020

I was expecting temperature being taken at the entrance to the building, more sanitizers available and visible for users, possibly, cleaning staff continuously disinfecting the used area since there was no More

by Mappet
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Oct 19, 2020 -

Lexus of Henderson responded

While I'm glad that you can depend on our team for five-star service, I'm sorry that you weren't completely satisfied with your recent visit. We are taking safety protocols very seriously and I appreciate you sharing this feedback. If there is anything further you would like to discuss, I would be happy to take your call. Thank you, Craig Kelly - Service Director - 702-228-7736

October 17, 2020

Always the best service!! Lexus will always be my family! Thank you for greeting me at the door and helping my visit! Craig and David are the best! More

by JAKE.RIESTERER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Oct 18, 2020 -

Lexus of Henderson responded

We're so lucky to have you as a member of the Lexus of Henderson family, Jake! We're thrilled to hear that Craig and David always take such good care of you and your vehicle. Thank you for trusting us with your business!

October 17, 2020

Lexus of Henderson is always top notch and exceeds my expectations. The staff is always friendly and helpful with all my needs. I am thankful for their service team. More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2020 -

Lexus of Henderson responded

We couldn't have asked for a better review, Henry! We're so proud to hear how confident you are in our service team. Thanks for being such a great member of the Lexus of Henderson family!

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