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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,992 Reviews

4,992 Reviews of Lexus of Henderson - Service Center

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September 25, 2020

We Love David Torella , Tito DeLeon , Jr Ray Jimenez , and Alexis And Shannon We always have a wonderful experience when we go for service ,l. More

by jinglelady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Sep 28, 2020 -

Lexus of Henderson responded

Thank you for posting about your wonderful experience with our Lexus of Henderson team! I am glad to hear that David, Tito, Ray, Alexis, and Shannon all took care of you!

September 25, 2020

Everyone was knowledgeable, professional and personable. The overall attitude was excellent with a goal of good service. Everyone I came in contact with from service reception and throughout the other areas More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember everyone’s name but everyone was great from the time I arrived in the outside service area to those who work inside
Sep 28, 2020 -

Lexus of Henderson responded

Hi Ron - "knowledgeable, professional and personable" are all words we love to see. Thank you for the rave review! We look forward to working together next time at Lexus of Henderson.

September 25, 2020

Stephen in Service was great at accommodating me with my tight schedule and had both my checkup service and recall repair done before my pickup time More

by bprmn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Sep 28, 2020 -

Lexus of Henderson responded

Thank you for posting about your experience with Stephen at Lexus of Henderson! I am glad to hear that our team worked hard to get you back on the road!

September 24, 2020

Lexus of Henderson always provides an outstanding customer service. From the receiving attendant to sevice writer they are all attentive to all mmy concerns on my car. More

by Pael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
Sep 25, 2020 -

Lexus of Henderson responded

Thank you so much for being part of the Lexus of Henderson family! We are honored to have you as a customer and love that you can depend on our team for excellent service. Enjoy your weekend!

September 23, 2020

My Service Consultant Stephan Diem kept me updated throughout my 1.5 hour 20K service appointment. He clearly explained what will be done and how much it will cost. He notified me when my service was More

by GHOFF2
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Henderson responded

It is great to hear that Stephan delivered such a transparent and efficient service experience! Thank you for your feedback and for the five stars. We hope to see you back at Lexus of Henderson down the road!

September 22, 2020

This was our first time having a lots of serviced at this dealership. The drop-off and pick-up was completed quickly and professionally. The car only required a battery replacement which was done in a couple More

by PBROOKS6921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

September 22, 2020

Great Customer Service!On my repairs they went above and Great Customer Service! On my repairs they went above and beyond, as they fixed things I didn't know needed to be done.I will only bring my car to L More

by Love my Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler was amazing!
Sep 23, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your vehicle. I am glad to hear that everything went smoothly and we look forward to taking care of you next time!

September 22, 2020

Always professional and a pleasure to work with service was explained and work was completed when promised. Tyler went out y his way to make my experience pleasant and positive More

by BEISEN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thlery
Sep 23, 2020 -

Lexus of Henderson responded

It is great to hear that Tyler delivered such an excellent experience! Thank you for sharing and for choosing Lexus of Henderson. We appreciate your business and hope to see you again down the road!

September 22, 2020

Excellent customer service. Always friendly and helpful with questions and concerns. They were able to fit me in on short notice for our vehicle to be ready for our trip. More

by PAULO.E.CHAVEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Henderson responded

Paulo, thank you for the review! It was our pleasure to assist you here at Lexus of Henderson, and we wish you safe travels!

September 21, 2020

The car attendence/greeter personnel was wonderful. Service provided by David Torrella was excellent and done in a timely manner. David answered all questions asked. More

by Laks2341
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Torrella from Service Manager
Sep 21, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We appreciate your business and are so happy to hear that David delivered a great experience. Safe travels and we hope to work with you again at Lexus of Henderson!

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