Lexus of Henderson - Service Center

Unhappy Spent $138 for a diagnosis fee and a new gas cap, but the problem still persists and wasn’t resolved.. please contact us as soon as possible. Spent $138 for a diagnosis fee and a new gas cap, but the problem still persists and wasn’t resolved.. please contact us as soon as possible. More

Covering up faulty maintenance with no response Since arriving to Las Vegas in 2014 from Hawaii, my vehicle has only been repaired and serviced by Lexus dealership in Hawaii or Lexus of Henderson, N Since arriving to Las Vegas in 2014 from Hawaii, my vehicle has only been repaired and serviced by Lexus dealership in Hawaii or Lexus of Henderson, NV. September 3, 2014 was my first service appointment with Lexus of Henderson for a 50K Factory Service. Since then, I've service my LS460 religiously every 5,000 miles with Lexus of Henderson. My last service was on January 11, 2019 for a 85K Factory Service. It was noted at that time, fluid leaking out of the right high pressure fuel pump, which I authorized to replace the seals and "O" rings as needed to stop the leak. On February 21, 2019, I returned the vehicle due to gas fumes coming from the engine compartment. The shop foreman discovered the high pressure fuel line needed to be retorqued which remedied the problem. Upon leaving Lexus Henderson on February 21, 2019, I drove directly to Firestone on West Horizon Ridge Pwky to have 4 of my tires replaced as recommended on the 85K service. The Firestone manager immediately showed me 4 broken Allen screws that was glued to the cover plate and the broken studs still in the rim. By gluing these broken Allen screws back onto the plate, indicated that the technician who broke the screws did not want me the owner to be aware that I had broken studs in my rim. I called David P Torrella (Lexus Service Manager) while at Firestone to inform him about this cover up. I text David the very next day on February 22, 2019 at 2:56 PM for a follow up and he informed that he is still investigating this cover up. Today is Wednesday, February 27, 2019 and I still have not heard from David Torrella, Service Manager for Lexus of Henderson, NV. I am proud to be a Lexus owner and very disappointed in Lexus of Henderson Maintenance Department. I hope someone follows up with me on this terrible incident. More

Airbag recall All went well except one small detail. The service or Detail department missed wiping off the black dash where the airbag was worked on. Not a big All went well except one small detail. The service or Detail department missed wiping off the black dash where the airbag was worked on. Not a big deal but I am a detail oriented person. More

Ridiculous Arrived at 10:45 for a headlight change and wash. Told 1 1/2 hours. 12:30 no car. 1:30 no car. 2:15 got car. Are you kidding me? 3. 1/2 hours????Ser Arrived at 10:45 for a headlight change and wash. Told 1 1/2 hours. 12:30 no car. 1:30 no car. 2:15 got car. Are you kidding me? 3. 1/2 hours????Service person very apologetic but your back of the house needs serious help. Not even an offer of a loaner. Although did get a card for a free detail. First time at this dealership as new to area. Be my last visit as well. Won’t use the destabilization as I likely wouldn’t see my car for days. More

Drop off, pick up! Quick drop off, quick pick update and details of service. Was in and out in 10 minutes both times and had no other issues that came up during the main Quick drop off, quick pick update and details of service. Was in and out in 10 minutes both times and had no other issues that came up during the maintenance. More

55K service I came in for a 55k service but had a few other issues as well. They were all attended to quickly and to my 100% satisfaction. I will always take my I came in for a 55k service but had a few other issues as well. They were all attended to quickly and to my 100% satisfaction. I will always take my care there for service. More

Satisfied Came in for routine maintenance. Had all questions answered. Retrieved my stuff with Ray from my old car from 2 months ago. Always a pleasant visit. Came in for routine maintenance. Had all questions answered. Retrieved my stuff with Ray from my old car from 2 months ago. Always a pleasant visit. More

excellent service The experience was great. I was told that the service would be about 90 minutes, but I was out in an hour. The service rep., John, was great The experience was great. I was told that the service would be about 90 minutes, but I was out in an hour. The service rep., John, was great More

Always above standard! From the moment you arrive everything about Lexus of Henderson is what you would expect of luxury, and more. Warm, friendly, accommodating, professio From the moment you arrive everything about Lexus of Henderson is what you would expect of luxury, and more. Warm, friendly, accommodating, professional, knowledgeable, fast, clean and informative. Always a pleasure. More

Great Service! As always, the service department provided outstanding service. David Torrella deserves kudos for being a first class service manager. Also, the atmos As always, the service department provided outstanding service. David Torrella deserves kudos for being a first class service manager. Also, the atmosphere is very appealing with the amenities available. More