Lexus of Henderson - Service Center

Excellent, professional, thorough service Jay Dalit was very professional and got the items taken care of that needed to be addressed. I need to come back for 1 thing but overall it was great Jay Dalit was very professional and got the items taken care of that needed to be addressed. I need to come back for 1 thing but overall it was great service! He called me the same afternoon and updated me on the vehicle saying that he would have it overnight for further diagnosis. Great communication, very friendly and great experience! Thank you Jay! More

Service Jay is good and explain everything to me.. very good service. Will go again. Service area is clean, and representatives are all very nice and perfe Jay is good and explain everything to me.. very good service. Will go again. Service area is clean, and representatives are all very nice and perfessional. More

Service Problem was found and comrrected. David kept us apprised of timeline to correct problem. Service has always been exceptional and timely. Loaner car wa Problem was found and comrrected. David kept us apprised of timeline to correct problem. Service has always been exceptional and timely. Loaner car was made available as requested. More

Recall work Excellent scheduling process, check-in and timely repairs. The staff was friendly and made it a painless experience. Having my car returned to my ho Excellent scheduling process, check-in and timely repairs. The staff was friendly and made it a painless experience. Having my car returned to my home by a driver and swapping the loaner was awesome. More

Service center friendly and courteous The Lexus of Henderson service center personnel are al friendly and courteous. They always make me feel like a special customer when I am at the deal The Lexus of Henderson service center personnel are al friendly and courteous. They always make me feel like a special customer when I am at the dealership for service on my Lexus vehicle More

Service review I received good service as they went out of their way to accommodate my time schedule. It would have been a 5 if I would have been able to sit with I received good service as they went out of their way to accommodate my time schedule. It would have been a 5 if I would have been able to sit with Jay to discuss my service findings . That was prevented from happening as he was tied up for 40 mi9nutes discussing a brake pad issue with another customer over the phone. I waited for 40 minutes before asking another advisor to help me get out so I could pick up an arriving relative at the airport. Art Roshon More

Excellent customer service I made an appointment to have new brakes installed on my car. The service was outstanding. The work was done in a very timely manner. The service r I made an appointment to have new brakes installed on my car. The service was outstanding. The work was done in a very timely manner. The service rep. (Stephen D.) was very friendly and knowledgeable. I was very satisfied with my experience and will continue to use the service dept. in the future! More

The knowledge of workers at Lexus of Henderson and Las Vegas is woefully inadequate. When we selected our ES 350 at the Las Vegas branch, we told the salesman we wanted adaptive cruise control (ACC) equal to ou is woefully inadequate. When we selected our ES 350 at the Las Vegas branch, we told the salesman we wanted adaptive cruise control (ACC) equal to our 2015 Subaru Outback. He - and the tech who gave us our orientation - indicated it was. It absolutely is inferior. Subaru Eyesight is ALL SPEED adaptive cruise control. The 2018 ES 350 works only above about 30 mph. If we had been told that - they flat out did not KNOW - we never would have selected the 2018 ES 350. At this service appointment, we asked if there was any way to upgrade our adaptive cruise control to an ALL SPEED version. The first answer, from the shop foreman, was "No. Lexus only has one version of ACC." We know that is not true, from our own research - which we did, unfortunately, too late. The service manager was courteous, but not very knowledgeable, which is really too bad, but for the shop foreman to be that ignorant is inexcusable. More

Customer Service Craig and Jay were extremely helpful and went out of their way as always to accommodate me. I wish everyone were as friendly and upbeat as they are. Craig and Jay were extremely helpful and went out of their way as always to accommodate me. I wish everyone were as friendly and upbeat as they are. More

good service I was taken care off properly, when issues arose they were handled. I've had a few problems with the vehicle but they were handled. I was taken care off properly, when issues arose they were handled. I've had a few problems with the vehicle but they were handled. More