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Lexus of Kendall

Miami, FL

3.7
253 Reviews

10775 South Dixie Hwy.

Miami, FL

33156

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Showing 253 reviews

July 26, 2014

Great Lease, great experience Carlton was as freindly and easy going as can be. He made the experience painless and easy. Dariene did a great job explaining the features of the v More

by madmax6970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlton Brown
July 26, 2014

New Car Buy/Lease I was recommended to Terry Bean. The best car buying/leasing experience I ever had, Terry is a none-sense type of person that doesn't beat around the More

by jose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Bean
July 23, 2014

Great purchase experience I went to three Lexus dealers in my neigborhood. Lexus of Kendall was the only one that gave me a clear deal. I dislike to purchase a car but Miguel g More

by petergonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santiago Gervacio
July 22, 2014

Eric diaz Extremely friendly staff with excellent service. They provided the best price and overall car experience. The Sales Rep, Pete Meneses was a pleasure t More

by Ediaz2144
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez, Pete Meneses
July 21, 2014

purchase of new car Salesman was very helpful we ended up getting car with no hastle took no more than 2 hours from start to fiinish We had a choice of cars in the price More

by ronniejay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Obando
July 20, 2014

Leasing and a visit with the technology expert As always, Eduardo was a pleasure to work with. He keeps us coming back and is always helpful. Dariene was patient and knowledgeable in helping us l More

by David Weinstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlton Brown, Eduardo Solis
July 08, 2014

Right To The Point. No Wasted Time With Haggling. Seamless. Mr. Bean got us the exact car I wanted at a price much less than I thought I would be paying. In addition he gave me a price on my 14 year old trade-i More

by dredbosh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Bean, Maer Zuniga
July 07, 2014

Vehicle technology expert Dariene exceeded my expectations; she was extremely knowledgeable, informative, patient, nice, and smart!!! She was the best!! Will definitely call he More

by Lillianzbazan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 16, 2014

Worst Car Buying Experience Ever - Classic Bait and Switch After negotiating a price for a new lease on particular car, including walking with the salesman (Rolando Cespedes) to the EXACT car to lease, and agr More

by carsRmylife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rolando Cespedes and Santiago Gervacio
Jul 09, 2014 -

Lexus of Kendall responded

"Strange Experience from a Dealer that belongs to Lexus Dealers Elite Club" Dear Customer: All Lexus of Kendall staff were very surprised with your comments. Our customers have been rating our service, sales and parts departments over 90% of satisfaction level for over 10 years consecutevely.We understand that our major challenge is clear communication with the customer and this is the reason why, as soon as your review reached us, we invited you to clarify your perception about us.We were informed you opened our invitation but has not contacted us so far. It is a pity!! As eCommerce Director and on behalf of our team we would enjoy an opportunity to turn your perception into a pleasant experience. Feel free to reach us through our Direct Line 305-970-7121 - Carlos Brazil Rodrigues

January 15, 2014

The worst experience ever. Stay away, Donot purchase a vehicle from these people. Angel is particularly rude and unprofessional. Not what to expect from a luxury brand. More

by sesingh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mario, Mohammed, angel
Jul 09, 2014 -

Lexus of Kendall responded

Dear Customer: We at Lexus of Kendall feel very sorry for your perception regarding our assistance. Your review mentioned our Sales General Manager, Mr. Angel Rodriguez, who has been offering great assistance to our customer for over 15 years, but did not mentioned exactly what happened. It is our deep will to learn from you so we can adress the solution. Please feel free to contact me at 305-970-7121. Carlos Brazil Rodrigues - eCommerce Director

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