Lexus of Knoxville

To say that I was extremely disappointed at my experience with this dealership is an understatement. I have never shopped for an automobile in the past where I felt like more of an inconvenience to the sale with this dealership is an understatement. I have never shopped for an automobile in the past where I felt like more of an inconvenience to the sales person and the rest of the staff before. After having done weeks of research on replacing my current vehicle with an upgrade, I finally decided on a Lexus RX Hybrid model with confidence that this would be the vehicle that would suit my needs from both a practical and personal perspective. I was disappointed that the exact vehicle I wanted was not available on that first day, but was willing to wait for the dealership to get the car in as it was “already allocated to them”. I was told that I would be kept up to date on the status of the arrival. I was happy to place a small deposit on this car with the intention to pay cash for the vehicle when it arrived. Two weeks later I was notified by the sales person that the car had entered Freight Status and they needed me to come by and complete the paperwork before the car arrived. Again, I was happy to do that, but was surprised when they asked me to pay in full for the vehicle that day, prior to even receiving a “trade in” value for my current vehicle. Nowhere on the documents I received was it ever stated that payment was expected prior to the vehicle’s arrival. I feel that it is bad business, from the point of the buyer, to pay in full for a vehicle that the dealership has not received and that the buyer has not had the chance to inspect or drive. The salesperson simply said that was the way they do business. I told them that they could call me when the vehicle arrives on their lot and I would come back to purchase the vehicle. The reply was that “They would be happy to do that if they don’t sell it to someone else first” with a snarky tone. At this point, I am not just looking for another dealership, but will not even consider buying a Lexus because I will never step foot in this dealership again. More

From the moment I stepped into the dealership, I was warmly welcomed by friendly staff. Later, Kenzie Fields, one of the sales representatives, approached me. I’d been considering several dealerships, b warmly welcomed by friendly staff. Later, Kenzie Fields, one of the sales representatives, approached me. I’d been considering several dealerships, but after chatting with Kenzie and seeing one of the vehicles I was interested in, I decided to make the purchase. She was wonderful, and everyone at the dealership was friendly, accommodating, and it was a pleasure doing business with them. More

I called Lexus of Knoxville today after seeing seven 2025 GX 550 Luxury+ models listed on their own website as “Vehicle is in build phase.” However, when speaking with Logan from their sales department, I w GX 550 Luxury+ models listed on their own website as “Vehicle is in build phase.” However, when speaking with Logan from their sales department, I was told that they have no GX 550 Luxury+ models available and that the dealership “does not sell vehicles to out-of-state customers.” This is confusing and disappointing. If the dealership’s website publicly lists multiple GX 550 Luxury+ vehicles as part of its inventory, customers should not be told that none exist — or that out-of-state buyers are not welcome. The information provided by staff and the website should match. More

Best dealership around with immaculate service and amazing employees. I worked with Bri to buy my 2020 Lexus RC and she was on the ball! She never lacked a smile on her face, while demonstrating excep amazing employees. I worked with Bri to buy my 2020 Lexus RC and she was on the ball! She never lacked a smile on her face, while demonstrating exceptional professionalism. I highly recommend this dealership, but even more so I recommend buying from Bri! More

My wife, daughter, and I came to the dealership to look at some lexus sedan. We pull up get out and walk through the the front door and just about every employee looks at us and not a word or a single soul at some lexus sedan. We pull up get out and walk through the the front door and just about every employee looks at us and not a word or a single soul approached us. We proceed to walk out the door where the cars for sale are. Look around at what selection the had. No one came out to greet us or anything. I felt as they judge us because we are young and in street clothes and possibly couldn’t afford a Lexus. Which is far from the truth. They may have not seen us pull up I’m my wife’s bmw that we bought from Grayson bmw in 2015. I will never return to this Lexus dealership again. I won’t be judge by appearance. More

Today I was blessed to become the new owner of this beautiful ride! My husband and I continue to clearly see God showing up and showing out in our lives daily it seems…. Lexus Of Knoxville I cannot beautiful ride! My husband and I continue to clearly see God showing up and showing out in our lives daily it seems…. Lexus Of Knoxville I cannot say enough about the wonderful experience Ronnie made car buying for me! Michael the finance manager made the paperwork process such a breeze as well. Matt / Stony were really personable and honest. Truthfully your team sold me before the car. I am a new Lexus owner despite driving for almost 30 years but day 1 and it’s fair to say I’m not going back 🙏 Thank you!! More

My wife and I bought a used Toyota Avalon last week and we’re treated like royalty. Ben and Michael were very courteous, professional and treated us like old friends. I would recommend Lexus of Knoxville we’re treated like royalty. Ben and Michael were very courteous, professional and treated us like old friends. I would recommend Lexus of Knoxville to anyone looking for a really nice used car or a new Lexus. Thanks again Ben and Michael and you to Stoney!! More