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Lexus of Knoxville
Knoxville, TN
1,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 28, 2021
Bought a Preowned 2009 LX570 w 147,000mi. Had to replace radiator 45 days later. Was not offered any help w parts and labor on repair. Discovered later that valet key fob and key did not go to this vehicle. radiator 45 days later. Was not offered any help w parts and labor on repair. Discovered later that valet key fob and key did not go to this vehicle. Was also not given assistance with a new one even though they sold me a vehicle with a non matching key. Premium prices with economy service. More
by gr8ftblr
Employees Worked With
Andrew Grassel
Helpful January 27, 2021
Great service. Exactly what you have come to expect from a Lexus dealer. The loaner car as ready hen we dropped the car off. Service was explained. Car was immaculate when returned. a Lexus dealer. The loaner car as ready hen we dropped the car off. Service was explained. Car was immaculate when returned. More
by Michael H
Employees Worked With
Shiloh Randolph
January 27, 2021
Bought my first Lexus from Lexus of Knoxville. We are very impressed with the sales team as well as the service department. Will for sure refer my friends. very impressed with the sales team as well as the service department. Will for sure refer my friends. More
by starrj1010
Employees Worked With
Howard White, Logan Waggoner, Brice Reynolds, Daniel Carr, Catherine Vandergriff, Nordehl Unbehaun, Hunter Knight, Andrew Grassell, Phil Johnson, Dallas Hoard
January 27, 2021
Brice Reynolds was wonderful to work with, he has followed up with us on a regular basis to see how we are enjoying our Lexus. followed up with us on a regular basis to see how we are enjoying our Lexus. More
by Drmajors
Employees Worked With
Brice Reynolds, Nordehl Unbehaun, Kevin Page
January 26, 2021
Colton was inordinately helpful in helping us old folks understand and navigate Apple Car Play and many other features of our new car. Beginning with whoever answers the phone to the end result, we have ne understand and navigate Apple Car Play and many other features of our new car. Beginning with whoever answers the phone to the end result, we have never been anything but delighted with this dealership, and Shiloh is the best service representative we have ever had, and we are OLD. More
by Pleased Customer
Employees Worked With
Colton, Shiloh Randolph
January 26, 2021
Great service department. Kevin Page always takes care of our needs. Really nice to leave with a clean car both on the inside and out! Appreciate that we get a loaner car each time. our needs. Really nice to leave with a clean car both on the inside and out! Appreciate that we get a loaner car each time. More
by dotlasley
Employees Worked With
Kevin Page
January 25, 2021
Received the service I expected and it actually exceeded my expectations‼️I liked how I was treated and felt that from the start to completion of servicing my vehicle it was a professional process‼️ my expectations‼️I liked how I was treated and felt that from the start to completion of servicing my vehicle it was a professional process‼️ More
by hank409
Employees Worked With
Shiloh Randolph
January 25, 2021
The service department at Lexus of Knoxville is the best I have ever dealt with. Also, Shiloh is simply the best service advisor ever. I will always be a Lexus customer because of their service department. I have ever dealt with. Also, Shiloh is simply the best service advisor ever. I will always be a Lexus customer because of their service department. More
by Dholloway
Employees Worked With
Shiloh Randolph
January 25, 2021
I would promote Kevin Page at the earliest opportunity to management. He has the product knowledge and personality required of the Lexus brand in order to excel. management. He has the product knowledge and personality required of the Lexus brand in order to excel. More
by jdee
Employees Worked With
Kevin Page
January 25, 2021
Not only is this dealership extremely comfortable, efficient, and pleasant, but Kevin and Jamison were exceptionally helpful during a recent visit. I'm very appreciative of their advice and assistance efficient, and pleasant, but Kevin and Jamison were exceptionally helpful during a recent visit. I'm very appreciative of their advice and assistance in filing an insurance claim. More
by Toobusyvol
Employees Worked With
Jamison Stroupe, Kevin Page
