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Lexus of Knoxville
Knoxville, TN
1,011 Reviews
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January 30, 2019
Fast in Fast out Excellent customer service and quick and reliable repairs. Friendly and professional service representative. Short waiting time for service, with ava Excellent customer service and quick and reliable repairs. Friendly and professional service representative. Short waiting time for service, with available loaner car program for longer repairs. More
by Sgtrock
Employees Worked With
Michael Rodriguez
January 30, 2019
5,000 mile check-up. Easy to schedule. They were ready for me when I arrived. Everything was prepared when I came to pick up my car. Great job, Lexus! Easy to schedule. They were ready for me when I arrived. Everything was prepared when I came to pick up my car. Great job, Lexus! More
by NPARRTT
Verified CustomerEmployees Worked With
I don’t remember
January 30, 2019
1/2019 There were no surprises. It was seamless from leaving the vehicle off in beginning to picking the vehicle up at the termination point of the process There were no surprises. It was seamless from leaving the vehicle off in beginning to picking the vehicle up at the termination point of the process More
by DAVId
Employees Worked With
Shiloh Randolph
January 29, 2019
Service They took care of a recall part that might make the car stop while in the car wash . I also had auto butler done at the same time. They took care of a recall part that might make the car stop while in the car wash . I also had auto butler done at the same time. More
by CARROLL54
Employees Worked With
Michael Rodriguez, James Kanipe, Phil Johnson, Brooks Lannert, Dallas Hoard
January 29, 2019
Service and check engine light assessment I called on a Monday and asked to bring it in on Wednesday morning. They were very accommodating and provided a loaner since they had to keep it until I called on a Monday and asked to bring it in on Wednesday morning. They were very accommodating and provided a loaner since they had to keep it until the following day. All around painless experience More
by Kennedyku
Employees Worked With
Shiloh Randolph
January 28, 2019
friendly professional welcoming Excellent Service, Beautiful Facility, Friendly peofessional people. Lexus of Knoxville checks all the boxes plus Lexus / Toyota makes the best cars o Excellent Service, Beautiful Facility, Friendly peofessional people. Lexus of Knoxville checks all the boxes plus Lexus / Toyota makes the best cars on earth. extra words. More
by jht854
Employees Worked With
Shiloh Randolph
January 25, 2019
New tire I hit a curb on a dark rainy night and the tire went flat. I called Lexus road side assistant and they came out quickly and changed the tire. The next I hit a curb on a dark rainy night and the tire went flat. I called Lexus road side assistant and they came out quickly and changed the tire. The next day I went to the dealer and got a new tire. Great service. More
by rayrunn
Employees Worked With
Jamison Stroupe
January 25, 2019
Excellent customer service I cannot say enough positive things about Shane McKinney. He was detailed and patient with my questions. He seemed genuine and I didn’t leave there f I cannot say enough positive things about Shane McKinney. He was detailed and patient with my questions. He seemed genuine and I didn’t leave there feeling taken advantage of. Because of his impeccable customer service I will be back to Lexus of Knoxville. It seems that customer service is not a focus as well as quality of work. I can honestly say that I was highly impressed and hope the standard stays above average. Thank you- More
by KARENALICIA1
Employees Worked With
Shane McKinney
January 24, 2019
Great service! We always enjoy receiving great service at Lexus of Knoxville. The staff is friendly and knowledgeable and we look forward to working with and getting We always enjoy receiving great service at Lexus of Knoxville. The staff is friendly and knowledgeable and we look forward to working with and getting to know Kevin better. My husband hopes our next courtesy car is the GSF Sport! More
by linda.nyholm
Employees Worked With
Tom Martin, Jamison Stroupe, Kevin Page
January 24, 2019
Great Car was serviced in a timely time frame and everyone was very pleasant and nice. Sent a text and called when car was ready for pick up. Car was serviced in a timely time frame and everyone was very pleasant and nice. Sent a text and called when car was ready for pick up. More
by PB80
Employees Worked With
Rhett
