Lexus of Knoxville

Poor service after buying the extended warranty will not buy from this dealership after making appointments to find out they were not able to work on our car and didn't offer to help just said sorry and sen buy from this dealership after making appointments to find out they were not able to work on our car and didn't offer to help just said sorry and sent us out the door More

Most inhumane dealership I understand that you are the Vice President of Lexus of Knoxville and I want you to be aware of the experience we received today and while we will ne I understand that you are the Vice President of Lexus of Knoxville and I want you to be aware of the experience we received today and while we will never purchase a car from Lexus of Knoxville. Over a week ago we were in an accident that totaled my Gx 460 and we were looking to replace ours. We had dealt with a salesman( Peter) for a week regarding a grey one. Due to my face and the way it looked, my anxiety with driving and my husband trying to catch on work he missed while being out we were only working via phone. We got there today though at 9 am to test drive it. We had already worked a deal via phone. When we arrived Peter put us with Andrew because he had an appointment. We were ready to buy it but we wanted some scratches buffed out and to certify it. We were told by the salesman there was someone else looking at it but we were the first to come in so we would be first. After sitting there while they were supposedly preparing stuff they sold it out from under our feet. The manager asked us why it took us a week to get out to look at the car to which I said do you see my eyes??? We were in a wreck a little over a week ago. It’s not been easy to get out. My husband (yelled) because we had a wreck and almost died, we have been Lexus owners for 3 years and we were just trying to replace what we lost but we are done with you all. This was just about a few thousand dollars and that’s why you sold it out from under us I can not believe that a dealership would behave this way and that they would allow a manager to talk to customers this way More

Got the buy here pay here feeling I bought my GX 460 here . At the time of purchase I was told I had 2 complimentary Service visits.When I went back for my second service the service m I bought my GX 460 here . At the time of purchase I was told I had 2 complimentary Service visits.When I went back for my second service the service manager Shiloh told me it had expired. No one told me it had a expiration on it. When I told her this was not right she got a little rude with me. When I came back to pick up my vehicle I went to Daniel Flores to voice my displeasure over this and all he did was sit on the edge of his desk and look at me; didn’t say a word. By then I was really upset so I went to the cashier to pay for my service. As I was paying for it my salesman ; Brian Mculloh came and offered to pay for it out of his own pocket; I told him no that it wasn’t his responsibility. At this time Shiloh came back there and and actually slid over the counter and made a smart remark to Brian and I. I thought to myself enough is enough and ask Brian to step outside. We talk for a moment and I left . Brian is a great guy and I really enjoyed doing business with him .As far as Lexus of Knoxville I won’t be going back.. More

As always. Excellent I always have great service here at Lexus of Knoxville. Always very friendly and courteous it's so convenient to be able to use a loaner car so you ca I always have great service here at Lexus of Knoxville. Always very friendly and courteous it's so convenient to be able to use a loaner car so you can get back to work. More

Service on Lexus GS Always outstanding service at Lexus of Knoxville, that is the reason we buy cars there. Would recommend to anyone who needs service or is thinking abo Always outstanding service at Lexus of Knoxville, that is the reason we buy cars there. Would recommend to anyone who needs service or is thinking about buying a new or used vehicle! More

Great Service Center!! Our experience with the service center was so nice from drop-off to pick-up. Information was exchanged quickly & professionally & a courtesy card was Our experience with the service center was so nice from drop-off to pick-up. Information was exchanged quickly & professionally & a courtesy card was provided. We were invited to help ourselves to the goodies in the lounge area as the courtesy cat was brought to us. The service actually took less time than estimated & we were given a call to come back in at our convenience. Wonderful visit!! More

Wonderful Dealership!! Lexus of Knoxville cannot be beat when looking for a new Lexus!! The people we were in contact with were friendly, informative & helpful - made selec Lexus of Knoxville cannot be beat when looking for a new Lexus!! The people we were in contact with were friendly, informative & helpful - made selecting our new vehicle a pleasure! Our dealings with the sales staff, financial specialist, ordering of accessories to understanding the functions of the vehicle...all were kind, professional & considerate of us showing great patience. More

Excellent service from my technician, Shiloh Randolph Shiloh Randolph is an excellent service technician. I took my car in for a checkup and she texted to let me know what it needed and what the cost woul Shiloh Randolph is an excellent service technician. I took my car in for a checkup and she texted to let me know what it needed and what the cost would be so that I could authorize the work before they began. She kept me apprised as to where they were in the process and let me know when the car would be ready. She is an all around pleasant and helpful person who makes you feel very comfortable. More