Lexus of Knoxville

Great Service Center!! Our experience with the service center was so nice from drop-off to pick-up. Information was exchanged quickly & professionally & a courtesy card was Our experience with the service center was so nice from drop-off to pick-up. Information was exchanged quickly & professionally & a courtesy card was provided. We were invited to help ourselves to the goodies in the lounge area as the courtesy cat was brought to us. The service actually took less time than estimated & we were given a call to come back in at our convenience. Wonderful visit!! More

Excellent service from my technician, Shiloh Randolph Shiloh Randolph is an excellent service technician. I took my car in for a checkup and she texted to let me know what it needed and what the cost woul Shiloh Randolph is an excellent service technician. I took my car in for a checkup and she texted to let me know what it needed and what the cost would be so that I could authorize the work before they began. She kept me apprised as to where they were in the process and let me know when the car would be ready. She is an all around pleasant and helpful person who makes you feel very comfortable. More

A/C Repair A/C. Was blowing warm air. Turns out the system was leaking everywhere. Repair was made in a timely manner. It took several days because parts had to A/C. Was blowing warm air. Turns out the system was leaking everywhere. Repair was made in a timely manner. It took several days because parts had to be ordered so I had a loaner to drive. More

Fast, Flexible, Efficient and Courteous Consistently excellent customer service, regardless of the age of the vehicle. Great folks to work with. Jamison is very thorough and makes recommen Consistently excellent customer service, regardless of the age of the vehicle. Great folks to work with. Jamison is very thorough and makes recommendations for pending requirements, such as new tires instead of insisting that such a large purchase be made immediately. More

Always great service We had another wonderful experience with Lexus. The service department is always prepared and quick to help. They make things so easy. We especially l We had another wonderful experience with Lexus. The service department is always prepared and quick to help. They make things so easy. We especially love Shiloh. Thank you!!! More

Routine maintance We have purchased over nine Lexus vehicles from this dealership and the quality and service of these vehicles and the staff has been fantastic. Hope t We have purchased over nine Lexus vehicles from this dealership and the quality and service of these vehicles and the staff has been fantastic. Hope to buy nine more in the years to come. More

Great Service. Great reception when I took the car in. Everyone wanted to help. Got us a loaner car and called us when repair was completed. Car was washed and ready Great reception when I took the car in. Everyone wanted to help. Got us a loaner car and called us when repair was completed. Car was washed and ready when we went to pick up. I highly recommend Lexus of Knoxville Service Dept. More

Repair/replace issue with brake caliper We had purchased Jeep less than a week before. The brakes were acting up and had strong smell when my husband was driving home from work. My husband We had purchased Jeep less than a week before. The brakes were acting up and had strong smell when my husband was driving home from work. My husband called Nordehl and he sent a wrecker that evening to pick up Jeep. The caliper was broken and the repairs were done at no cost to us! More

beyond requirements excellent service and responsiveness. shiloh is professional, courteous, knowledgeable, and efficient. the department shows competence and check in excellent service and responsiveness. shiloh is professional, courteous, knowledgeable, and efficient. the department shows competence and check in is relaxing and convenient. respect their abilities. More