Lexus of Knoxville

Amazing Experience Your service department always exceeds my expectations and I appreciate you all! Your advisors make sure that I don’t have to worry about being strand Your service department always exceeds my expectations and I appreciate you all! Your advisors make sure that I don’t have to worry about being stranded. Happy Holidays to your staff and Thank You! More

A very satisfied customer. Lexus of Knoxville, has always treated me with excellent service and go out of their way to make their products right. Michael R. is my service contac Lexus of Knoxville, has always treated me with excellent service and go out of their way to make their products right. Michael R. is my service contact and he has done outstanding when I've needed something. Great people! More

Great service Very personal and quality Professional service. Repair was made in a timely manner very nice waiting area. Frequent updates on the status of my repai Very personal and quality Professional service. Repair was made in a timely manner very nice waiting area. Frequent updates on the status of my repair. More

Tire Replacement Had a nail in the sidewall and needed a new tire. Took over 3 hours to service. They would not honor a Lexus purchased tire warranty even though the Had a nail in the sidewall and needed a new tire. Took over 3 hours to service. They would not honor a Lexus purchased tire warranty even though the rep from the warranty office said they should. Had to pay for the job and wait to be reiumbursed. More

Excellent, efficient service from drop-off to pickup! I love the new text updates and appreciate how even more efficient that makes the whole process! I love the new text updates and appreciate how even more efficient that makes the whole process! More

130,000 service. Had to return twice due to tire problems Shiloh was great as always but service tech refused to rebalance front tires. I went to another tire vendor and fixed the problem. $24 Frankly I Shiloh was great as always but service tech refused to rebalance front tires. I went to another tire vendor and fixed the problem. $24 Frankly I was tired of dealing with him More

RX350 exhaust noise issue I have paid $55,000 for a RX350 with s known exhaust noise issue that can’t be fixed. When I purchased this 2017 model I asked if there were any issu I have paid $55,000 for a RX350 with s known exhaust noise issue that can’t be fixed. When I purchased this 2017 model I asked if there were any issues with the new 2016 model. Answer was no. This was s problem and continues to be. I have purchased 4 Lexus because of performance, comfort and NOISE. This is the worst car I have ever bought for noise and no fix. More

love Lexus of knoxville They are always so professional, very mindful of my time. They do a great job communicating and make recommendations but are not pushy about trying They are always so professional, very mindful of my time. They do a great job communicating and make recommendations but are not pushy about trying to make a sale. They always have a courtesy car that I can use if needed. More

The Best 100 % in all areas. The Best Service Department in the Country. The Porters are Great The Servuce Writers are Great The Parts Department is Grea 100 % in all areas. The Best Service Department in the Country. The Porters are Great The Servuce Writers are Great The Parts Department is Great The Detail Department is Great The Beverage Staton is Winderful More

Excellent Service The facility at Lexus of Knoxville is beautiful and comfortable. Makes the wait more enjoyable. The staff is friendly and courteous. Keep up the good The facility at Lexus of Knoxville is beautiful and comfortable. Makes the wait more enjoyable. The staff is friendly and courteous. Keep up the good work! More