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Lexus of Knoxville
Knoxville, TN
1,011 Reviews
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April 16, 2019
Excellent customer service We have been here for service several times. The level of service from Kevin is outstanding. We love dealing with him. He is excellent at communicatio We have been here for service several times. The level of service from Kevin is outstanding. We love dealing with him. He is excellent at communication, letting us know what is happening. More
by ssbob98
Verified CustomerEmployees Worked With
Kevin Page
April 15, 2019
Quality Service from Caring People My service with Lexus IS Always easy and organized. My service person this time was Rhett and he was excellent and kind. He showed me two hubcaps were My service with Lexus IS Always easy and organized. My service person this time was Rhett and he was excellent and kind. He showed me two hubcaps were badly dented and told me they could fix those. Thanks to him now they look brand new. The gentleman that checked me in is always so nice. He is a man of color and I wish I knew his name. Great guy! Love my Lexus and the service they always give their customers! More
by NCOX2
Employees Worked With
Rhett Stamey , Howard White, Jamison Stroupe, Kevin Page
April 15, 2019
Great Coordinated my scheduled maintenance and an urgent recall correction and then found another problem and completed it also. Everyone was on time, court Coordinated my scheduled maintenance and an urgent recall correction and then found another problem and completed it also. Everyone was on time, courteous, and efficient Shiloh is always great to work with! She knows how to take care of people More
by 2BSMARTT
Employees Worked With
Shiloh Randolph
April 15, 2019
April 2019 My service was completed on time and as was promised. No work was performed before my approval. The work met my expectations and solved my issues. My service was completed on time and as was promised. No work was performed before my approval. The work met my expectations and solved my issues. More
by PAT061
Employees Worked With
Rhett
April 15, 2019
Excellent Bought floor mats at a good price. The parts department gave my granddaughter a nice key chain. Service completed timely good loner car thank you Bought floor mats at a good price. The parts department gave my granddaughter a nice key chain. Service completed timely good loner car thank you More
by RDM3023
Employees Worked With
Tom Martin, Brice Reynolds, James Kanipe, Shiloh Randolph, Patrick Roberts
April 15, 2019
Wonderful! It’s always comforting to know that when I bring my vehicle in, it will be handled with excellence. It’s a rare quality to find these days! It’s always comforting to know that when I bring my vehicle in, it will be handled with excellence. It’s a rare quality to find these days! More
by BEKAH.THOMPSON
Employees Worked With
Shane McKinney
April 15, 2019
Exceptional service and professionalism. Not sure of name, but upon arrival, I was greeted by technician who asked for service rep (Shiloh). I was provided a loa service and professionalism. Not sure of name, but upon arrival, I was greeted by technician who asked for service rep (Shiloh). I was provided a loaner car. It was raining so the tech who brought the car backed it under the awning so I would not get wet getting in car. From start to finish, all were friendly and professional. Thanks to a great team, especially Shiloh. More
by FHILL347
Employees Worked With
Shiloh, Shiloh Randolph
April 15, 2019
Great Experience I was very surprised to be offered a courtesy car when I called about 2 Recalls issued on our freshly purchased pre-owned IS350. I requested a diagnos I was very surprised to be offered a courtesy car when I called about 2 Recalls issued on our freshly purchased pre-owned IS350. I requested a diagnostic on the car. A water pump was needed and some filters needed to be replaced. When I arrived to pick up the car it had been given a courtesy wash at no extra cost. I was very impressed with the entire experience. The car being serviced was for my son. My next personal vehicle will be a Lexus. More
by Jb_17fifty
Employees Worked With
Shiloh Randolph
April 14, 2019
Impress I am 58 years old and have owned BMWs most of my life, most recent range rover . The purchasing experience and more importantly the service at Lex I am 58 years old and have owned BMWs most of my life, most recent range rover . The purchasing experience and more importantly the service at Lexus of Knoxville has been like nothing I have ever experience before More
by Happy customer
Employees Worked With
Daniel Flores, Daniel Carr, Catherine Vandergriff, Kevin Page, Riley Trapp
April 14, 2019
Coe service Obviously courtesy free service was fantastic. Only complaint is I had an appointment, drove to Knox before work, but when I arrived no one could find Obviously courtesy free service was fantastic. Only complaint is I had an appointment, drove to Knox before work, but when I arrived no one could find Kevin who apparently was the one supposed to help me. Finally Shiloh helped me and was great, but my ideal drop off would be in/out in less than 2-3 mins. Quick and easy in and out would be better :) I’m sure Kevin is great though, but he also wasn’t there at pick up so can’t really rate him. More
by LAURENCOE2
Employees Worked With
Shiloh Randolph, Kevin Page
