Lexus of Knoxville

Great service and staff. Great as usual. Very professional, honest, and up front with any questions you might have. Provided a loaner car for me to use. Call to give me update Great as usual. Very professional, honest, and up front with any questions you might have. Provided a loaner car for me to use. Call to give me updates on my car. Great service center waiting area. More

Routine service The service writer was able to pull up my records from Connecticut as I am new to the area. The service writer listened to my concerns and discussed t The service writer was able to pull up my records from Connecticut as I am new to the area. The service writer listened to my concerns and discussed them with the mechanic and correctly diagnosed the problem and fixed it. He was very friendly and answered all my questions. I was also provided with a loaner as my car had to be held overnight. More

Quick, efficient service Service representative, Shiloh Randolph, checked my Lexus LS 460 in for maintenance service (80,000). She was quick and efficient to have my car in a Service representative, Shiloh Randolph, checked my Lexus LS 460 in for maintenance service (80,000). She was quick and efficient to have my car in and a loaner ready to drive. When my Lexus was ready she left a message on my phone that assured me that my vehicle could be picked up by the agreed time at 1:30 PM. The vehicle was cleaned and ready at 1:30 PM as promised. Shiloh was very professional, cheerful, and energetic in her service. More

Replaced my dash on a factory recall!!!!!! Although it took several months to get the dash from the factory, the service dept was very efficient in installing it and furnishing me a nice SUV to Although it took several months to get the dash from the factory, the service dept was very efficient in installing it and furnishing me a nice SUV to drive!!! More

Recall/service Have always taken care of me. Very courteous and exceptionally clean dealership! Everyone here is awesome! The waiting room is the best and having a Have always taken care of me. Very courteous and exceptionally clean dealership! Everyone here is awesome! The waiting room is the best and having a courtesy car is another perk other dealers do not even offer. More

Great and Reliable Service My service rep for years has been Shane McKinney. He has always be kind, considerate, taken care of me, and trustworthy. There has been situations o My service rep for years has been Shane McKinney. He has always be kind, considerate, taken care of me, and trustworthy. There has been situations over the years where parts have been faulty from the manufacture that have had to be replaced. First time, on me and other times Lexus has had to replaced. It is because of Shane's hard work and integrity that I will purchase another Lexus in the very near future, God willing. THANK YOU, SHANE AND LEXUS...... More

Great Service Exceptional and fast service. Gave me a great loaner car to use for a few days as well while my car was being worked on. My car was detailed inside an Exceptional and fast service. Gave me a great loaner car to use for a few days as well while my car was being worked on. My car was detailed inside and out when returned to me. More

Service Dash replaced, looks great although my inside car was very dirty I stopped to clean my seats etc on my way home because I didn't want my husband to be Dash replaced, looks great although my inside car was very dirty I stopped to clean my seats etc on my way home because I didn't want my husband to be disappointed. I'm sure replacing a dash leaves a lot of dust and dirt left behind. I was very grateful for the new dash so I didn't mind cleaning up after it. Then they discovered brake and a grease leak in a boot. On the expensive side to replace . I sure miss Robert Smith ?? More

Service was GREAT as usual The service was great as it always is. Also it is always so very helpful that dealership provides us with a car while our car is being serviced. The service was great as it always is. Also it is always so very helpful that dealership provides us with a car while our car is being serviced. More

Great service Shiloh did a grest job and explained all steps of the maintenance. We also had some dents repaired which was fine except for no touch up paint applied Shiloh did a grest job and explained all steps of the maintenance. We also had some dents repaired which was fine except for no touch up paint applied. More