Lexus of Knoxville

Family I am always treated like family by Shiloh when I bring my car in for service. She always offers alternative transportation and accommodates my every I am always treated like family by Shiloh when I bring my car in for service. She always offers alternative transportation and accommodates my every need. It is nice to be appreciated. More

Taking Good Care I was taken care of by the extremely competent and cuteous staff staff of the service department. It has always been a pleasure to deal with Shiloh I was taken care of by the extremely competent and cuteous staff staff of the service department. It has always been a pleasure to deal with Shiloh and the other personnel in the service department. Good group of people. More

Great experience as usual. The check-in was fast. Mr. Rodriguez knew exactly what I needed. The service was completed in a timely matter. He sent messages to let me know how The check-in was fast. Mr. Rodriguez knew exactly what I needed. The service was completed in a timely matter. He sent messages to let me know how things were progressing. I appreciated this! More

Very good and accomplished quickly One minor note there was mud on the door sill, carpet and pedals. I don't have anything else to say. Kinda dumb to have a min word requirement. One minor note there was mud on the door sill, carpet and pedals. I don't have anything else to say. Kinda dumb to have a min word requirement. More

Great experience My service experience is always quick and easy. Within 15 or 20 minutes they've got my vehicle checked in and I'm on my way to work with a loaner. T My service experience is always quick and easy. Within 15 or 20 minutes they've got my vehicle checked in and I'm on my way to work with a loaner. The staff is always friendly and accommodating. This is truly an awesome dealership! More

Great service Friendly staff. Took our RX in for service and thought it would be a few hours. We were given a new loaner vehicle to drive while ours was being servi Friendly staff. Took our RX in for service and thought it would be a few hours. We were given a new loaner vehicle to drive while ours was being serviced. The staff completed the service but caught a issue that needed attention. The part that was needed had to be shipped and would be there the next day. We were told to keep the loaner car overnight. Thank you for your helpfulness. Our RX was ready to pick up around noon the next day with all the necessary services completed. Great job! More

Everything was awsome! Friendly staff and very quick service. We traveled from Virginia to specifically come to this dealership for all of our vehicle needs and updates... T Friendly staff and very quick service. We traveled from Virginia to specifically come to this dealership for all of our vehicle needs and updates... They are well worth the drive! More

Beyond EXCEPTIONAL!!! Lexus of Knoxville is "over the top" on absolutely everything! This is my 5th new Lexus from them and simply will not drive anything else. They will Lexus of Knoxville is "over the top" on absolutely everything! This is my 5th new Lexus from them and simply will not drive anything else. They will go above and beyond to make the customer happy. I am partial to Daniel Flores and Nordehl Unbehaun....so very helpful and awesome!!! More

Great Service The work was done on time with no surprises. The loaner car was a 2017 Lexus. First class operation all the way. The work was completed on time. The work was done on time with no surprises. The loaner car was a 2017 Lexus. First class operation all the way. The work was completed on time. More

Routine maintenance My experience with the Lexus dealership has always been excellent. I have used them for 19 years. My loaner car is always clean and ready. The service My experience with the Lexus dealership has always been excellent. I have used them for 19 years. My loaner car is always clean and ready. The service is always completed early. Everyone is so nice and friendly. More