Awesome experience, From the time you enter, you receive a greeting and warm welcome, Service was prompt. the loaner was ready. I was in and out within about 15-20 minutes. Just long enough to complete service paperwork, update information, walk me to the loaner. I was on time for work and never missed a beat. Customer service is why I am return.
Would recommend this dealer for service. They went above and beyond in accommodating my needs when I had diffulty getting there to pick up the car. Did the 100k mile service promptly and professionally at a reasonable cost.
Disappointed my loaner car wasn’t available but they expedited the car service so I didn’t have to wait too long. I understand sometimes customers don’t always return loaners promptly making those of us with reserved cars have to do without. I appreciated getting my service done quickly.
I recently purchased a new RX-350 from Dwayne Bernitt. The experience went smoothly. We drove from Indianapolis to Lexington, KY to make the purchase. We were in and out of the dealership and back on the road home within 2 hours. I highly recommend Dwayne Bernitt and have been telling everyone!
Went here to buy a new Lexus. They offered me $6'000 less for my trade than KBB trade in value. Basically told me to ....Take it or leave it; I Ieft it and went to another dealer and got a great deal. The salespersons name was Kristen ...very rude!!!!! DON'T BUY HERE
At Lexus of Lexington customer satisfaction is our #1 priority. We are very sorry to hear that this was your experience with us and we want to do everything we can to make it right. Please call us at 859-233-2000 and ask to speak to our General Manager, Stuart Hicks. He is expecting your call.
I recently purchased a used vehicle from Kelly the experience was outstanding. Her attention to detail was wonderful in every way. She had all of my paperwork ready when I arrived making the process very timely. The vehicle was spotless when I seen it in the delivery bay. I was very pleased with my purchase.
Would highly recommend Kelly if looking to purchase a new or used vehicle
Thank you so much for taking the time to leave us such a positive review! We are so glad you enjoyed working with Kelly here at Lexus of Lexington. We hope you are loving your new vehicle and look forward to seeing you for any future needs you may have!
We have purchased 4 Lexus vehicles (we're previous Mercedes owners). Both are great brands but it the Lexus service department that won us over! No other dealership compares with how well you are treated when you take your vehicle in to be serviced. Once you purchase a Lexus you will be a Lexus owner for life. See salesman Dave Thomas when you stop in, he'll treat you like family. The service team are excellent, as we'll. The cafe and lounge area are an added bonus!
Mr. & Mrs. Don Fugate
Mr. & Mrs. Don Fugate,
Thank you so much for taking the time to review our dealership. We are so pleased to hear that you had a great experience with our team. We are happy to hear that you are loyal Lexus customers and we are happy to serve you. We hope you enjoy your new Lexus and we look forward to working with you in the future! Thank you for your business!
-Lexus Store of Lexington Team
"We have worked with Jim numerous times over the years and..."
We have worked with Jim numerous times over the years and have always had wonderful experiences. He not only knows his products, but he makes the entire process pleasant. I look forward to working with Jim in the future and would highly recommend him to anyone looking to purchase a vehicle. Plus, you can't beat Lexus for quality and service!!