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Lexus of Manhattan
New York, NY
531 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 531 reviews
April 19, 2018
Purchased a new car Sherwin was very attentive and the manager Rich sealed the deal. Very happy the Total experience was handled very efficiently .I would highly recomme Sherwin was very attentive and the manager Rich sealed the deal. Very happy the Total experience was handled very efficiently .I would highly recommend the dealership More
by Panda1503
April 18, 2018
Great team The team at Lexus of Manhattan is awesome. Everyone was super friendly and helpful and they made the buying experience easy. Warren was great to wor The team at Lexus of Manhattan is awesome. Everyone was super friendly and helpful and they made the buying experience easy. Warren was great to work with and has been very helpful following my purchase. Great dealership and team so I would highly recommend. More
by lexus2011nyc
April 07, 2018
Jon Popper is excellent, knowledgeable and attentive. He was a pleasure to work with throughout the process. I highly recommend him to anyone looking at Lexus. is excellent, knowledgeable and attentive. He was a pleasure to work with throughout the process. I highly recommend him to anyone looking at Lexus. More
by Jon Popper is excellent
Employees Worked With
Jon Popper
April 07, 2018
They take care of the customer From the minute I walked in I was treated like an old friend. M r Wu knew that I was thrilled with my Rx350 2015 but I didn't drive it enough to war From the minute I walked in I was treated like an old friend. M r Wu knew that I was thrilled with my Rx350 2015 but I didn't drive it enough to warrant a replacement 2018. He showed me a 2018 Nx300 and I was sold! More
by Dr.R. I.Lopez
Employees Worked With
March 25, 2018
Karman IS THE BEST :) There aren't enough stars to rate Kamran. He made our experience at Lexus (we are long time customers) for our new car AMAZING. BEST DEAL INCREDIBLE There aren't enough stars to rate Kamran. He made our experience at Lexus (we are long time customers) for our new car AMAZING. BEST DEAL INCREDIBLE SERVICE !!!! He is SMART courteous, genuinely kind and determined to get you the best deal without any unnecessary haggling on our part. Effortless seamless care by Kamran from the minute he opened the door to welcome us. Felt like we knew him forever !!! Endless praise !!! And endless thanks to him !! LOVE LOVE OUR CAR :) E and P NYC More
by elladaisy
Employees Worked With
Kamran Naderi
March 15, 2018
Won’t answer questions We found a car on cars.com that we were really interested in. I inquired about it, and Juan was the one who responded. He said he couldn’t answer pric We found a car on cars.com that we were really interested in. I inquired about it, and Juan was the one who responded. He said he couldn’t answer price questions without speaking to me, despite the fact that I had provided him with my city, state, and county. I wanted to know what fees are added to the price, and I asked for no games. It took three requests for him to give me price information. After he finally answered the price question, I thought the games had stopped. I wrote three emails stating I wanted to travel there to see the car the next day, and asked for tax clarification because I live in Virginia and was not sure if the tax he included was for Virginia or New York. He also charged plate fees, and when I have purchased cars out of my state before, I’ve never been charged my states tax or plate fees, so I needed to fine out about that. Instead of setting up an appointment, he ignored me. For hours heard nothing. I contacted the person I believed to be in charge of internet sales, explaining I was ignored and requesting to work with someone else. Juan wrote a semi nasty email claiming he answered me when he did not. More
by Alex
Employees Worked With
Jenay Howell, Juan Gonzalez
March 14, 2018
Amazing customer service. I would recommend this dealer to others. Gamal was very friendly. Work with us very well. I am truly pleased with the service provided to us. I would recommend this dealer to others. Gamal was very friendly. Work with us very well. I am truly pleased with the service provided to us. More
by Mickey_loverz_92@yahoo.com
Employees Worked With
Gamal Aly
March 01, 2018
Domenic was so helpful! Domenic was extremely professional and was very knowledgeable of the car that I purchased. He made my mom and I feel very comfortable throughout the e Domenic was extremely professional and was very knowledgeable of the car that I purchased. He made my mom and I feel very comfortable throughout the entire process, and went above and beyond making sure the car was perfect before I left. I would recommend this dealership and Domenic to anyone. More
by Brittany Lazo
Employees Worked With
Domenic Plati
February 27, 2018
Great experience I was looking for a RX 350 for my mother and Domenic made the car buying process a breeze. Competitive pricing, great communication, time saved, and I was looking for a RX 350 for my mother and Domenic made the car buying process a breeze. Competitive pricing, great communication, time saved, and headaches avoided. Give him a call if you are in the market for a Lexus. More
by Tony
Employees Worked With
Domenic Plati
February 05, 2018
Service department is the worst I do not recommend the service department at Lexus of Manhattan. It is the worst service department compare to a few other Lexus service departments i I do not recommend the service department at Lexus of Manhattan. It is the worst service department compare to a few other Lexus service departments in the tri-states area I've been to. The employees are rude and bad mouthing you in Spanish. They do not wash your car after a service and they just don't care. Please take your car service to somewhere else. More
by ChrisTom
Employees Worked With
Lexus service rep
