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Lexus of Manhattan
New York, NY
568 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 568 reviews
May 16, 2011
I visited this dealership on April 28, 2011 looking to purchase a specific preowned vehicle I met with sales associate they helped me and life is great purchase a specific preowned vehicle I met with sales associate they helped me and life is great More
by JillWhite718
Employees Worked With
Steven Johnson , Stephen Johnson
March 14, 2011
Our overall experience was good. Aladdin and Louis were really exceptional and great. They really made the long process bearable by being very attentative, patient and professional with us. Everytime we really exceptional and great. They really made the long process bearable by being very attentative, patient and professional with us. Everytime we called, they were always willing to help and answer all our questions. If they were not able to give us an answer immediately, they always assured us they will get the answer and call us bank, and sure enough, they always did call back as promised. We really appreciate them and look fotward to our next purchase as long as they are there. Lastly, we love our new baby - LEXY. That's what we call her (our Lexus). More
by kshallow
Employees Worked With
Aladdin, Louis, MJ and Jimmy, Louis Rivera, Aladdin Alnaqib
February 18, 2011
Gary was very helpful. The whole transaction was quick and effecient. I bought the new car on Wednesday and drove off a titled and insured car on Thursday. He was very easy to deal with and didn't nickle and effecient. I bought the new car on Wednesday and drove off a titled and insured car on Thursday. He was very easy to deal with and didn't nickle and dime me. Once we agreed on the price that was the price. He didn't add a million other little hidden charges. More
by mmawn
Employees Worked With
Gary Foster , Gary Foster
February 08, 2011
02/08/11 I am interested in the purchase of the 2010 RX 454h. I had sent an inquiry to this dealership and have spoken to Tiffany Rollins, who was probably the most professional person to talk to. It t 454h. I had sent an inquiry to this dealership and have spoken to Tiffany Rollins, who was probably the most professional person to talk to. It turned out that they did not have any new 2010 RX 450h in stock but that there was a used one. She refereed us to a sales associate on Monday called Brent Broderson. He told us over the phone that the car was a loner car and that it was never sold before. This turned out not to be truth! Up on review of the CarFax the car has been previously owned. As you can imagine it doesn't feel good to be lied to, but we were already there so we still wanted to see the car and test drive it. He proceeded to tell us that the car is in the "Holding Area" and took me and my pregnant wife on a back door tour of your dealership showing us two flights of stairs of a parking garage. The car was dirty and had scratches and a busted front left bumper. Not the best experience so far especially when we are spending 40 – 45 K on a car. We test drove the vehicle and came back to the dealership to be told that, someone else has already purchased the vehicle! And that he would love to put our name on waiting list in case the deal falls through. But to do that he would immediately require a deposit! This vehicle is still showing as available online and the list price is 2000 lower than the price we were quoted. This kind of laying and manipulations remind me of good old days of selling "Lemons" that I had thought are long gone. We found His behavior unprofessional and disrespectful. The next day I called the national Lexus sales asking to do inventory search for a new 2010 RX 450. They told me that a nationwide system doesn't exists and that your dealership can pull regional dealer inventory. I was referred to Roger D and Greg R both managers. I called about 5 times attempting to reach them without any success. I left messages to be called back, and still I have not received any call back. I also left a VM to Louis Rivera and have not received a call back. 02/09/11 Update: After contacting the dealership manager (Ignazio) I got a call back within an hour. He profusely apologized for the experience and offered to do anything to make it better. He offered to find a vehicle for me at dealer cost. Unfortunately only the 2010 vehicles without the Nav were available in the area, and the 2011 did not have the same incentives. I was able to find a vehicle I was looking for at EveryCarListed.com and purchased it the same week. 03/03/11 Update. Ignazio called again to see how I liked the car and to ask for him when I go in for the first service. Nice touch. More
by talenyc
Employees Worked With
Roger D ro Gregg R, Ignazio
January 05, 2011
The Personnel at the Lexus of Manhattan were very friendly, courteous, polite, and a pleasure to work with. I worked specifically with Brent and his sales manager Louis on my purchase of a 2008 GS. friendly, courteous, polite, and a pleasure to work with. I worked specifically with Brent and his sales manager Louis on my purchase of a 2008 GS. It was my first Lexus purchase and I traveled from Philadelphia for this purchase. Brent and his team were aware of my travel and ensure all necessary information, documents and other time consuming activities were done ahead of time to help ensure my visit was concise and effective. I appreciate their efforts and felt very comfortable making such an investment in my next vehicle with their dealership. The dealership itself was very impressive. Very clean, sociable personnel. Brent and team were able to provide me a great deal on the car and so far i am very impress and content with my decision. I would recommend Lexus and this dealership to everyone based on my experience. More
by morrison19
Employees Worked With
Brent Brotherson (Sales Consultant), Louis (Sales Mgr), Steve (Sales Consultant), Louis Rivera, Stephen Johnson
December 30, 2010
The service was professional, they were ready for me and expedited my visit. I drove out in a matter of an hour. There was no pressure to purchase anything extra. Very good experience. When my lease it expedited my visit. I drove out in a matter of an hour. There was no pressure to purchase anything extra. Very good experience. When my lease it up in 3 years, I will definitely return to them. More
by Joanneot1
Employees Worked With
Leo Mennuzo, Roger Doobraj, Leo Menuzzo
December 28, 2010
The overall experience was excellent! Particularly, Jordan Lozanov was very friendly, very professional, and demonstrated superb knowledge of the product offerings. Because of Mr. Lozanov and the over Jordan Lozanov was very friendly, very professional, and demonstrated superb knowledge of the product offerings. Because of Mr. Lozanov and the overall positive experience, I will always strongly recommend Lexus of Manhattan! More
by pault00
Employees Worked With
Jordan Lozanov
December 24, 2010
From the first minute that I walked into the showroom to tonight's home delivery of the first vehicle (another one is coming in a few days)Gary together with his manager Randy have made the experience so pl tonight's home delivery of the first vehicle (another one is coming in a few days)Gary together with his manager Randy have made the experience so pleasand that BMW will not have my business for years to come (if ever). Bravo and thank you to both of them. Kostas Karagiannis Manhasset NY More
by cyberacer
Employees Worked With
Gary Foster, Gary Foster
December 22, 2010
I had a very positive experience purchasing a used Lexus here and got a great deal on my trade in. Very low pressure sales and the overall transaction was very easy. I was hesitant about buying a car in Ma here and got a great deal on my trade in. Very low pressure sales and the overall transaction was very easy. I was hesitant about buying a car in Manhattan but would recommend this place to anyone. Very top notch. It is the fifth car I have purchased and the easiest/most pleasant transaction out of all of them. More
by Brettps
Employees Worked With
Stephen Johnson (sales), Anis (finance), Stephen Johnson
December 14, 2010
John and Roger were so helpful, they explained everything in full detail. When i say full detail there were No hidden expenses or fine print, everything was truthfull. I purchased the RX350 2011 and they sho in full detail. When i say full detail there were No hidden expenses or fine print, everything was truthfull. I purchased the RX350 2011 and they should me everything in the truck with full detail. I just want to say thank you guys and you will Always be seeing me in the future. More
by frankd67
Employees Worked With
John popper & Roger Doobrag, Jon Popper
