Lexus of Maplewood

Service Anytime I need service for my SUV I bring it in to The Maplewood shop. They are so kind and I trust them. They are always thoughtful and give me a lon Anytime I need service for my SUV I bring it in to The Maplewood shop. They are so kind and I trust them. They are always thoughtful and give me a loner car if I need it. More

Lexus stood by the Certified Warranty/Pledge Lexus Of Maplewood replaced a very expensive part that affected cruise control and PCS radar functions that proved to be defective. This was on a Cert Lexus Of Maplewood replaced a very expensive part that affected cruise control and PCS radar functions that proved to be defective. This was on a Certified Pre-Owned vehicle purchased in October, 2017! More

Extraordinary Service! I love my new RX 350 L. Customer service is phenomenal! I worked with Baird, and he was exceptional! I will always own a Lexus! I love my new RX 350 L. Customer service is phenomenal! I worked with Baird, and he was exceptional! I will always own a Lexus! More

20k service Lexus of Maplewood has and top notch service department. They kept me informed of the progress and delivered it in the time agreed upon. The workmans Lexus of Maplewood has and top notch service department. They kept me informed of the progress and delivered it in the time agreed upon. The workmanship was excellent. More

Recent purchase of 2012 IS-250 Sara and the tech specialist (Megan?) were outstanding. Sara was especially helpful in alerting us to this GREAT car and arranging it to be held for u Sara and the tech specialist (Megan?) were outstanding. Sara was especially helpful in alerting us to this GREAT car and arranging it to be held for us while we were traveling. Megan patiently went over all of the tech issues with Molly, making her much more comfortable with her new car! Much appreciatef!! More

Best of the Best From our initial website inquiry and prompt response, to subsequent emails, our greeting and ultimately our certified pre-owned vehicle purchase, my w From our initial website inquiry and prompt response, to subsequent emails, our greeting and ultimately our certified pre-owned vehicle purchase, my wife and I were treated like royalty. The professionalism, candor, honesty and enthusiasm of everyone we met at Maplewood of Toyota was nothing less than extraordinary. More

Service Sheryl Anderson was awesome and fit me in on a very busy Monday! I expected and understood I might need to wait a little while once I arrived, howeve Sheryl Anderson was awesome and fit me in on a very busy Monday! I expected and understood I might need to wait a little while once I arrived, however Sean Olson got us in a loaner very quickly - great service, much appreciated! More

Unexpected repairs Was informed that I had a leaking radiator and frozen caliper, both which could lead to more serious issues if not addressed. Even though car is 10yrs Was informed that I had a leaking radiator and frozen caliper, both which could lead to more serious issues if not addressed. Even though car is 10yrs old, I've not had any major mechanical problems and plan to keep it going to 250k. Dealership provided a new Lexus ES as a loaner car overnight. Only complaint is they didn't do or offer a car wash after spending va good chunk of change. More

Very Impressed We were blown away by the exceptional service and professionalism that my wife and I witness today. I took our car in for a recall issue and when ever We were blown away by the exceptional service and professionalism that my wife and I witness today. I took our car in for a recall issue and when everything was taken care of we left with the "Wow" factor. Smooth transaction, no pushy related extra service work just their recommendations overall great experience!!! More

Service appointments are difficult to schedule I have been a Lexus Customer 20 years and have always been happy with the service and now in the six months my wife and I have had problems with thei I have been a Lexus Customer 20 years and have always been happy with the service and now in the six months my wife and I have had problems with their service. The service director does not listen to our concerns and the sales rep has not listened to our concerns. We are very unhappy customers now. More