Lexus of Maplewood - Service Center

My car had to be brought in 3 times before it was fully fixed. I had paid for the service initially and was told that I had to pay for more the third time I brought it in. In my mind, when I bring a car fixed. I had paid for the service initially and was told that I had to pay for more the third time I brought it in. In my mind, when I bring a car in to have it fixed and pay a large sum of money for the service and parts, I have to have a guarantee that the problem is resolved. It took 3 times for the dealership to figure out the problem and a call from me to the corporate office to have the issue fixed without having me to put more money into their error. I'm dissatisfied at the way I was treated throughout this ordeal, even after being a loyal client for 4+ years with them. I never took my car to anyone to have it serviced except the dealership. I will now be going to the Lexus dealership in Wayzata for my services form now on, even if it means I have to drive further. More

Jill was excellent to work with. She reviewed the maintenance needing to be completed and offered future services. She was considerate and showed good customer service skills. Represented the dealers maintenance needing to be completed and offered future services. She was considerate and showed good customer service skills. Represented the dealership very well. More

We had a great experience working with Randy. I called Randy and explained I was helping my elderly father buy a used van. My father was a little uncertain about this vehicle. Randy was very understandi Randy and explained I was helping my elderly father buy a used van. My father was a little uncertain about this vehicle. Randy was very understanding and carefully listened to all my concerns. When we met with Randy, he was very patient and helpful in answering all questions we raised about the vehicle, performance and price. Randy was honest and very accommodating to my father and we left with a new van, a great price and two happy parents! My thanks and appreciation for Randy his great work! More

Lexus of Maplewood has probably the best car service department of any car dealership I've ever been to. I brought two of my cars in and was able to pick up both at the same time with no problems or ha department of any car dealership I've ever been to. I brought two of my cars in and was able to pick up both at the same time with no problems or hassle. Jill was a very knowledgeable advisor and answered all of my questions. They also have a young lady, Stephanie, who seems to help out the advisors. She was so sweet, that my daughter wanted to come back just for her! She gave my daughter a Hello Kitty coloring page and a Hello Kitty ring and my daughter was ecstatic. Overall my experiences at the Lexus dealership are always worry free and very friendly. I continue to keep going there for as long as I am a Lexus owner, which will probably be forever! More

Gloria McDonald is the only reason I would ever consider developing a relationship with Lexus of Maplewood. Her level of service is phenomenal. Her attention to detail unparalleled. If only all car sales developing a relationship with Lexus of Maplewood. Her level of service is phenomenal. Her attention to detail unparalleled. If only all car sales people could have her conscientious approach! I also LOVE dealing with a female who is extremely competent and a "real" person. She has a wonderful way of creating a feeling of caring well beyond the norm. You are so lucky to have someone of this caliber representing your organization!!!!! I hope you are giving her the support she needs to create the success she's capable of. You've got a winner and she's the reason we keep coming back. By the way, our opinion of Gloria is based on years of work in top management or some of the world's best organizations. My experience is in management consulting, leadership development and coaching -- and my husband works as a senior executive at Best Buy Co. as well as being on a variety of boards, etc. We know great talent and authenticity when we see it. Not to mention great commitment to the values of honesty, integrity, responsibility, trust and communication. You've got a winner in Gloria McDonald! More

My wife and I purchased our first car from Lexus of Maplewood in 2002, a GS300. The customer service was outstanding. Each time I would bring the car in for an oil change, Ryan Martin our serice adviso Maplewood in 2002, a GS300. The customer service was outstanding. Each time I would bring the car in for an oil change, Ryan Martin our serice advisor, has always taken such great care of us. If my wife or I had appointments to attend to during the oil change, Ryan would give us a loaner Lexus, not a Pontiac to drive around. Over the years we have purchased a Lexus LX470, GS300 and GS400. My GS400 that I purchased in 2002 has 198,000 miles now & drives like new with a silky smooth transmission. It’s one thing to sell one of the best cars on the market; it is another thing to have the best service. Lexus of Maplewood really is a step above the rest when it comes to service. I am about to click over 200,000 miles on my GS400, and without a doubt 300,000 all the while having the same service advisor for ten years, that’s quality and service at its best! A good indication of future performance is previous performance, that is why I will continue to buy at Lexus of Maplewood. More

Worst experience I have EVER had at any dealership, much less a Lexus dealership. Had problem that should've been covered under warranty, was told over the phone only that it "wasn't their problem" and when less a Lexus dealership. Had problem that should've been covered under warranty, was told over the phone only that it "wasn't their problem" and when I asked how this problem could've possibly have happened due to something we did on a car with 3000 miles, I was given a "Look, I"m just telling you what my tech told me, there is nothing we can do for you". Even when I went to pick up my car they were rude. I went to Lexus of Wayzata, they had the problem corrected and we were on our way in a half an hour. I give Lexus of Maplewood an F! I would never even let them change my oil again! More