Lexus of Melbourne

Replacement Lexus Purchased an ES 350 to replace a GS 300. Outstanding patience by sales and management in selection of vehicle, resolving minor personal preferences, Purchased an ES 350 to replace a GS 300. Outstanding patience by sales and management in selection of vehicle, resolving minor personal preferences, explaining differences in options, providing test driving of multiple vehicles, accommodating delivery schedules, coaching on long-term advantages, etc. Provided the "personal touch" one would expect from a quality dealer. More

Jamie Coates is outstanding in her customer sensativity See above, Jamie is excellent. Her knowledge and understanding of customer drivers is beyond good. I trust and believe that she has my well being at h See above, Jamie is excellent. Her knowledge and understanding of customer drivers is beyond good. I trust and believe that she has my well being at heart and also will do what is expected and necessary to keep me operating my Lexus, with cost concerns ,as a factor. More

Really helpful and informative crew at Lexus of Melbourne Honestly, I've never experienced this level of professionalism at any other dealership. The sales people are low pressure and just really nice. Justin Honestly, I've never experienced this level of professionalism at any other dealership. The sales people are low pressure and just really nice. Justin answered all my questions and was a most helpful and calming person. I can't say enough about how very straight forward and accommodating he was! Everyone through the whole experience impressed my husband and me. Recommend! More

Awesome I have bought 8 cars in the past, this is my first Lexus and must say it was the best car buying experience I have ever had. I work with Both Justin F I have bought 8 cars in the past, this is my first Lexus and must say it was the best car buying experience I have ever had. I work with Both Justin Francisco and Justin Hinderliter, they were both very profession attentive and so helpful. More

Excellent as always! Been with Lexus of Melbourne since I moved here in 2010. Best service of all Lexus dealers I've dealt with. My service advisor is Jamie Coates and m Been with Lexus of Melbourne since I moved here in 2010. Best service of all Lexus dealers I've dealt with. My service advisor is Jamie Coates and my sales rep is Shannon Mayer....excellent service every visit! More

10K service From the scheduling process through my departure my experience was positive. Brian was courteous, professional and helpful. I would recommend Lexus o From the scheduling process through my departure my experience was positive. Brian was courteous, professional and helpful. I would recommend Lexus of Melbourne to all. More

5 STAR CARE AS A NEW CUSTOMER I HAVE FOUND ALL OF THE PEOPLE WITH WHOM I'VE COME INTO CONTACT HELPFUL AND CONSIDERATE MAKING EACH PART OF MY LEASING A NEW NX SUV AS A NEW CUSTOMER I HAVE FOUND ALL OF THE PEOPLE WITH WHOM I'VE COME INTO CONTACT HELPFUL AND CONSIDERATE MAKING EACH PART OF MY LEASING A NEW NX SUV A PLEASANT EXPERIENCE...TOM, THE SALESMAN COULD NOT BE MORE HELPFUL AND JUST PLAIN NICE!!! AND I ENJOYED WORKING ON THE FINANCIAL PORTION WITH DANNY. More

The best in the business! Brian Toker is the best in the business when it comes to service. He is thorough, professional, and courteous plus he ensures complete customer satis Brian Toker is the best in the business when it comes to service. He is thorough, professional, and courteous plus he ensures complete customer satisfaction. He and the other staff go out of their way to keep everyone satisfied. In a world where customer is lacking, Lexus of Melbourne is the Gold Standard. More

Much improvement since last visit Had a bad experience 4 years ago but this time it was very pleasant and I was treated with kid gloves. wonderful experience this time Had a bad experience 4 years ago but this time it was very pleasant and I was treated with kid gloves. wonderful experience this time More

very good will buy my net car here. I had a 2115 RX 350 F Sport liked it very much so was glad to buy a 2016. The 2016 is really niceLike my new color black. I had a 2115 RX 350 F Sport liked it very much so was glad to buy a 2016. The 2016 is really niceLike my new color black. More