Lexus of Melbourne

Great experience My husband contacted Jaime Coates in service, whom he has grown to trust over the years, and asked her for the name of a salesman that would be a good My husband contacted Jaime Coates in service, whom he has grown to trust over the years, and asked her for the name of a salesman that would be a good match for us. We are long time Lexus owners and were interested in buying a new SUV. When we came in for a short service visit for my husband's 200CT, she introduced us to Tom Hakimi and from the beginning, we felt very comfortable with him. He showed us the new NX 200T in the showroom. He suggested that if I was the least bit interested, I should drive one. He got one and brought it up front and off we went. That sold both of us! But I think if we had felt any kind of pressure from Tom, we might have been turned off. He was very professional throughout the afternoon. He made sure we were comfortable and worked with us to get us what we wanted. Rene Echevarria, in finance, was also very nice to work with. And when we came back the next day with our trade in, Alex Colon was happy to 'sub' for Tom who was busy with another client. He successfully set our garage door opener for us! I highly recommend this dealership for sales and service. We have never been disappointed. More

Excellent Experience My experience was excellent. Everyone was professional. Dealt with Tom and Donny. They found match of vehicle we were looking for. TR was also attent My experience was excellent. Everyone was professional. Dealt with Tom and Donny. They found match of vehicle we were looking for. TR was also attentive. I'd recommend Lexus of Melbourne to others. More

Friendly and Knowledgeable Salesperson My wife and I were interested in a new SUV, we shopped around a little and decided we would like to see the Lexus NX 200T. I emailed Shannon and set u My wife and I were interested in a new SUV, we shopped around a little and decided we would like to see the Lexus NX 200T. I emailed Shannon and set up an appointment to see the vehicle. Shannon was extremely knowledgeable of the vehicle and showed us all the bells and whistles. We test drove one of the 200T's with Shannon and my wife really liked the vehicle. We spent over an hour with Shannon and not once did I ever feel any pressure to buy the car. Shannon's ability to be deal with people is a trait that everyone in the sales business should have. After we left, my wife decided she like one of the vehicles and we came back a couple days later to buy the vehicle. I'm sure I'm not alone when saying this part of the process is not my favorite thing to do, however we made it through and purchased a new 200T which is a great vehicle. We closed out the deal with Mitch and he was very professional and did not try to hard sell any of the products they offer. Thanks Shannon for all your help. More

My Dream Car I purchased a new NX 200T from Lexus of Melbourne. Shannon was our salesperson and did an excellent job of showing all the features of the vehicle. Sh I purchased a new NX 200T from Lexus of Melbourne. Shannon was our salesperson and did an excellent job of showing all the features of the vehicle. She let the vehicle sell itself and was very pleasant throughout the process. Once we were done with all the paperwork, she walked us around the vehicle, helped me set up my phone and gave me pointers on some of the other options I could personalize. Great experience. More

Happy Lexus Momma When I walked into Lexus of Melbourne I did not even have time to open the door for myself, because Don was there greeting me and my little girl. Afte When I walked into Lexus of Melbourne I did not even have time to open the door for myself, because Don was there greeting me and my little girl. After letting him know that I had seen a few cars online I was interested in he promptly got the keys and showed us the cars. I appreciated that he took us on a nice test drive so that I could really try out the car and see how it drove. There was no pressure and Don stayed late to finish the deal a couple days later, along with Rene in finance who was also professional and helpful. Lexus of Melbourne gave me a very fair amount for my trade, and a great deal on an excellent certified preowned Lexus. I couldnt be happier! Not only is it a beautiful facility but I felt very comfortable and will recommend this dealership, and Don to anyone looking for an awesome experience. The bottom line is you will be satisfied... Thanks so much! More

Treated with respect It was refreshing to be treated with respect and to have our concerns and questions addressed honestly. Shannon and Mitch made our experience hassle It was refreshing to be treated with respect and to have our concerns and questions addressed honestly. Shannon and Mitch made our experience hassle free. For once, I actually left a dealership with a smile on my face after completing a car purchase! More

My best car buying experience. I was intent on finding a 2014 or 2013 low milage LS460. However, Shannon Mayer, a sales consultant at Lexus of Melbourne told me they did not have a I was intent on finding a 2014 or 2013 low milage LS460. However, Shannon Mayer, a sales consultant at Lexus of Melbourne told me they did not have a 2013 or 2014 LS460 in the color I was interested. Shannon called and persuaded me to stop in and see a 2015 LS460 that she thought would interest me. I took her up on her offer and found out she was right about the vehicle. She is an exceptional sales person, not too pushy but very clear about the value of the vehicle she was selling. As a result, I now own a new 2015 LS460 and I am pleased about that. I thank Shannon for her help in helping me make my decision. More

Purchase experience Tom made the experience of buying a car hassle free. He was knowledgable about all the cars, listened to my preferences and responded in kind. I did Tom made the experience of buying a car hassle free. He was knowledgable about all the cars, listened to my preferences and responded in kind. I did not feel pressured, yet was made to feel that my purchase was important to him. I would recommend Tom and Lexus of Melbourne to everyone! More

Great buying experience! Had a great experience buying a new GS350 F sport from Lexus of Melbourne. I am local to Orlando but that dealership left a lot to be desired. Sent on Had a great experience buying a new GS350 F sport from Lexus of Melbourne. I am local to Orlando but that dealership left a lot to be desired. Sent one online inquiry and after one phone call the deal was done! Please Get in touch with Tom Hakimi at this dealership, he's a straight shooter. Even the business office signing was smooth and painless. More

Fabulous dealership with great team effort As a snow bird spending most of my time "up north," I was hesitant about purchasing a vehicle in Florida. Lexus of Melbourne made the experience wond As a snow bird spending most of my time "up north," I was hesitant about purchasing a vehicle in Florida. Lexus of Melbourne made the experience wonderful. My salesperson, Tom Hakimi, couldn't have been better. He patiently worked with me for over three hours, test-driving five vehicles (including the owner's vehicle) and was able to give me a very competitive price, including a good trade-in for my old Lexus. From Tom, to Donny (sales manager) to TR (owner and general manager), everyone made the experience as easy as possible, even considering the out-of-state registration. My only regret is that I won't be able to use Lexus of Melbourne for service when I'm up north. More