Lexus of Melbourne

Excellent experience Tom gave us the experience we are accustomed to @ Lexus. I have owned 5 Lexus cars since 1992. These have been purchased and driven in Ohio. Your age Tom gave us the experience we are accustomed to @ Lexus. I have owned 5 Lexus cars since 1992. These have been purchased and driven in Ohio. Your agency is every but as professional as Germain. This time I bought a small VW for use in Florida but I was treated the same as if I had bought a new 470LX. More

Great! I am from Orlando, but ultimately decided to venture out to Melbourne to purchase my car from this Lexus dealership. Shannon was very kind and profess I am from Orlando, but ultimately decided to venture out to Melbourne to purchase my car from this Lexus dealership. Shannon was very kind and professional. Awesome service. Purchased an RC350 F Sport. Love the car! More

wonderful You are fortunate to have a professional such as John as part of your team. I observed him as he interacted with other customers and work colleagues a You are fortunate to have a professional such as John as part of your team. I observed him as he interacted with other customers and work colleagues as I waited and he has leadership traits. More

Outstanding service Met with Don Coppola, very friendly and easy to work with. I really hate pushy salesman and generally walk away when they get pushy. Mr Coppola was ve Met with Don Coppola, very friendly and easy to work with. I really hate pushy salesman and generally walk away when they get pushy. Mr Coppola was very friendly and listened to what I wanted. I felt at ease talking with him. More

Exceptional Service I was at the Lexus of Orlando dealership looking to get a great deal on a car, but the vehicle I wanted became unavailable. I called the next nearest I was at the Lexus of Orlando dealership looking to get a great deal on a car, but the vehicle I wanted became unavailable. I called the next nearest Lexus dealership and Lexus of Melbourne was it. It was a far drive, but once i arrived I had no regret having made the trip! The staff was courteous, professional and honest. They made me feel like I was important and they were hoping to earn my business rather than acting as if I needed them more than they needed me. It was truly refreshing to feel valued and that my desires in the vehicle I wanted mattered. Though the drive is farther than I would like I am absolutely going to remain loyal to this dealership and John who was exceptional! I will drive the distance for that type of unique, refreshing, pure home fashion service and value. As much as they took pride in working with me, I will in turn take pride in working with them! More

Water Pump and Remove Interior Smell I dropped my RX350 off to get the water pump fixed. #1 I am surprised I am bringing my 2013 Lexus in for a water pump issue. I am not driving a Ford o I dropped my RX350 off to get the water pump fixed. #1 I am surprised I am bringing my 2013 Lexus in for a water pump issue. I am not driving a Ford or Chevy and this issue usually does not happen to newer cars nowadays. John Loane helped set us up for the loaner car which is the best part of your service department. Without that, our life would be very painful and I would concentrate more of my frustration on the Lexus being broke and failing on me. I also told John I wanted this foul odor removed from the back passenger area. He told me he would relay this to the detail guy. FOr an inside detail it was $120. Pricey, but I thought it would be worth it. I got it back and the smell was still there. My wife is in pain waiting in the service area, but John Loane apologized for the detailer failing to fix the problem as directed. Gave us a loaner which made things a lot better and hopefully today with the ozone destroyer, the smell should be gone. Thanks John for making things as pleasant as can be. More

John Lohne/Service Dept I have dealt with John through two cars and quite a few years, and have always been very happy with the level of service and prompt reply from him. It I have dealt with John through two cars and quite a few years, and have always been very happy with the level of service and prompt reply from him. It is a please to deal with people of his high standards.He is one of the important reasons that I come back to this dealership. More

John Lohne is a fantastic Service Adviser! We've purchased at least 5 new vehicles from Lexus of Melbourne (I've actually lost count) over the years, and their Sales and Service folks are wonde We've purchased at least 5 new vehicles from Lexus of Melbourne (I've actually lost count) over the years, and their Sales and Service folks are wonderful. Most recently, my wife's LX470 required service and John Lohne, our Service Adviser, did a stellar job throughout the whole experience. Many thanks to John for always taking such fantastic care of our service needs! More

Scheduled Maintenance As usual Lexus of Melbourne and my service representative Brian Toker provided excellent service. They are always courteous and everything is explaine As usual Lexus of Melbourne and my service representative Brian Toker provided excellent service. They are always courteous and everything is explained and any questions answered. I would highly recommend this dealership and their service department. More

Professional service Came for recall. John Lohne was friendly and professional. Took care of my needs and recall. As always my car was washed and loaner was given. Nice e Came for recall. John Lohne was friendly and professional. Took care of my needs and recall. As always my car was washed and loaner was given. Nice environment. More