Lexus of Melbourne - Service Center

Prompt service On Thursday, 24 March, I called Lexus of Melbourne and was connected to John Lohne's voice mail. I left a message for John telling him the reason for On Thursday, 24 March, I called Lexus of Melbourne and was connected to John Lohne's voice mail. I left a message for John telling him the reason for my calling; since this was my first time dealing with Lexus of Melbourne and my not having a Lexus vehicle (2014 Toyota Avalon Hybird) I was skeptical that anyone would return my call. Within a short time John called me , told me that the dealership could service my vehicle even if I didn't have a previous appointment if I was able to come in as soon as possible, if not John said that I would be able to get an appointment for a later date. I hurried to the service center and true to his word John had my vehicle serviced and 25000 mile checkup completed in just over an hour. I am very pleased with this rapid response, and personalized service to a new customer provided by Lexus of Melbourne. Thank you, I'll be returning. More

Great experience Bryon always takes good care of me, particularly arranging for the new dashboard for my wife's car earlier this year. He always provides quick service Bryon always takes good care of me, particularly arranging for the new dashboard for my wife's car earlier this year. He always provides quick service. More

service review As I expected,your waiting area was excellent. I appreciated John walking me back to my car after the service. I purchased my vehicle there and will g As I expected,your waiting area was excellent. I appreciated John walking me back to my car after the service. I purchased my vehicle there and will go to you again when I replace this one. More

Great Service We purchased our certified pre-owned Rx 350 7 months ago. That purchase was one of our most pleasant car buying experiences. We took it in for the 10, We purchased our certified pre-owned Rx 350 7 months ago. That purchase was one of our most pleasant car buying experiences. We took it in for the 10,000 mile service work and it was done quickly. The coffee bar and waiting area made the wait time enjoyable. More

Customer Service I have always been treated very professionally and well. I have a certified pre-owned warranty and you have always honored everything and there have b I have always been treated very professionally and well. I have a certified pre-owned warranty and you have always honored everything and there have been a lot of things. I will buy my next car from you also. More

Superb Service John Lohne is the epitome of Lexus service. Courteous, honest and friendly. He is the primary reason we have our Lexus serviced at this dealership. John Lohne is the epitome of Lexus service. Courteous, honest and friendly. He is the primary reason we have our Lexus serviced at this dealership. More

Outstanding Service Brian Toker is the best Service Rep I've ever dealt with and I'm 75 years old. He's professional, concerned and conscientious. When I leave your gara Brian Toker is the best Service Rep I've ever dealt with and I'm 75 years old. He's professional, concerned and conscientious. When I leave your garage I'm satisfied my car has received the best care possible. More

Great experience John was very helpful and he made the day pleasent. The waiting room is comfortable. Wait time was short. E very one was pleasent. Thanks John was very helpful and he made the day pleasent. The waiting room is comfortable. Wait time was short. E very one was pleasent. Thanks More

Great service today Left my car for check up and I was able to get a loaner car. So convenient thank you John. I would recommend this dealership to others Left my car for check up and I was able to get a loaner car. So convenient thank you John. I would recommend this dealership to others More

Outstanding Service in a Time of Need Having to make an emergency Family trip out of town on very short notice, I called my Service Representative, John Lohne, and he worked my needed serv Having to make an emergency Family trip out of town on very short notice, I called my Service Representative, John Lohne, and he worked my needed service into the schedule within a few hours on the same day. The service was completed and I was able to attend to my emergency travel in a very timely manner. Thank you Lexus and John Lohne for outstanding Customer Service. More