Lexus of Melbourne - Service Center

Great Experience with John Lohne My experience with John was, as always, great. He pointed out to me that I needed new tires. I trust John entirely because of the relationship my wife My experience with John was, as always, great. He pointed out to me that I needed new tires. I trust John entirely because of the relationship my wife and I have developed with him over the years with all of our autos. Let me close by saying that John is indeed a credit to your organization. Respectfully yours, Ken Andrews More

Another outstanding routine service visit! I can always count on outstanding customer service and feel it is well worth the drive from the Orlando area. Service Advisor, John Lohne, has earned I can always count on outstanding customer service and feel it is well worth the drive from the Orlando area. Service Advisor, John Lohne, has earned my business and I look forward to purchasing our new vehicles exclusively from Lexus of Melbourne! More

Service Visit With John Lohne I have extremely high praise for this dealership in general and with John Lohne as my Service Representative in particular. My most recent visit was I have extremely high praise for this dealership in general and with John Lohne as my Service Representative in particular. My most recent visit was yesterday and I chose to wait for the maintenance to be performed. As always John met me courtesly and very professionally. He recommended that I have my alignment and Tires balanced which I elected to do along with the scheduled maintenance. All the while John kept me informed of the status of the work and assisted me when I left the dealership. He is a great representative and ambassador for the Melbourne Lexus dealership. More

Excellent service again (thanks John)! Since relocating to the area, I have consistently used Lexus of Melbourne for all of my service work. John Lohne is professional and efficient in man Since relocating to the area, I have consistently used Lexus of Melbourne for all of my service work. John Lohne is professional and efficient in managing the process and in utilizing the Lexus service center, I know the work is done right. More

Regular Service Call Brought my Lexus RX350 in for normal service (oil change). John talked me through what was to be done and also suggested that some additional preventi Brought my Lexus RX350 in for normal service (oil change). John talked me through what was to be done and also suggested that some additional preventive maintenance should be done based on mileage of my vehicle. I agreed and the work was done without any issues. When checking out, John told me that they had spotted a bad backup bulb and that they went ahead and replaced it for me at no additional charge. I was pleasantly surprised and appreciated it very much since the bulb replacement wasn't covered as part of my warranty. As usual they washed and cleaned my vehicle and did a great job More

Service Center Review I and my late husband, Morris Worland, have utilized your services for approximately 15 years. We will have five Lexus automobiles in our family afte I and my late husband, Morris Worland, have utilized your services for approximately 15 years. We will have five Lexus automobiles in our family after next week, as I am selling my beloved 1998 SC 400, which I bought from you ten years ago, to someone who has admired it for years and told me that when I wanted to sell it to let him know. I did and he has purchased it with no problem whatsoever, and I received what I believe is top dollar for it. It is like letting go of a family member, though! I will be purchasing a deceased friend's 2005 Lexus ES330, which she had serviced at your facility, and so I will continue to bring it into your facility. I thoroughly believe in the reliability of the Lexus brand automobiles and in your competent facility staffers. I have dealt with John Lohne for most of my service history and find him to be very knowledgeable and your service performed in a reasonable period of time. If I ever have to leave my vehicle overnight for parts, I am provided with a new Lexus loaner vehicle. Suzanne Worland Bennitt A long-time satisfied customer. More

A SPECIAL DEALERSHIP Have been a Lexus of Melbourne customer since it opened its doors in Viera Started with using their Customer Service group and found this group to be Have been a Lexus of Melbourne customer since it opened its doors in Viera Started with using their Customer Service group and found this group to be the core of the Lexus dealership. They have good team work, coupled with friendliness and knowledge. Brian Toker has been our Customer Service Advisor since day ONE. Always is there for you for any issues on the Lexus. Then purchased our second Lexus in the family and it is to be noted that Alex and Nicole made the process a best ever enjoyable event. All my experiences at Lexus of Melbourne have been good and appreciate the care that they take with each customer. The comfort at the dealership is well received by all. A special thanks to Brian and the team who makes the Customer Service Department a good experience when service is required. More

Outstnding Delership - From Sales through Service As we all know, when you purchase a car, the actual purchase is only the tip of the iceberg. My experience in purchasing my RX350 at Lexus of Melbourn As we all know, when you purchase a car, the actual purchase is only the tip of the iceberg. My experience in purchasing my RX350 at Lexus of Melbourne was very good and everyone from the receptionist, to the sales personnel, to the folks in accounting and the business office were very professional and a pleasure to work with. Once we purchased our car, the dealership provided important information and reminders that were very timely and appreciated. The real story is about the service department. That’s the long term commitment. I’ve dealt with excellent service departments in the past but the service department at Lexus of Melbourne is OUTSTANDING. Our Service Consultant, John Lohne, has been a real pleasure to work with. John is very competent, very professional and he provides excellent advice. John has been very accommodating in matching our schedule to available appointment times. John has been able to provide loaner cars when they were needed. John is a person of integrity and he won’t suggest something that isn’t necessary. From the camaraderie in the service department, I’m sure other service consultants are very good but I’m very glad that we were assigned to John. I also appreciate all of the “extras” that Lexus of Melbourne provides, from free car washes to a very comfortable waiting area and the friendliness of everyone you meet while “window shopping” the showroom. Lord willing, my next vehicle will be from Lexus of Melbourne. More

Scheduled maintenance and new tires. As usual I received outstanding service from Lexus of Melbourne. Brian Toker has been my Service Advisor since I have been having my car serviced at L As usual I received outstanding service from Lexus of Melbourne. Brian Toker has been my Service Advisor since I have been having my car serviced at Lexus of Melbourne and he has consistently taken care of every detail and always makes doing business with this dealership an excellent experience. I would highly recommend this dealership to anyone! More

Always excellent service. We have always had prompt and curious service here. Brian is always ready to make our service seamless. He is outstanding and very knowledgeable. He n We have always had prompt and curious service here. Brian is always ready to make our service seamless. He is outstanding and very knowledgeable. He never has disappointed us. More