Lexus of Melbourne - Service Center

John Lohne is the "BEST" John Lohne has been our service consultant at Lexus of Melbourne for a number of years. He is the "BEST"! John explains the service to be performed John Lohne has been our service consultant at Lexus of Melbourne for a number of years. He is the "BEST"! John explains the service to be performed in a clear and concise way that is easy to understand and follow. He listens to me! He listens to my wife! If we mention something about our vehicles to him, even in passing, John will invariably report what he has found and what was corrected before we leave the dealership. The service waiting room is great but if service time is extended John is happy to provide a loaner so we can visit the nearby shopping centers. John is what Lexus service is all about!! More

Every time I go in John is terrific John Lohne has been taking care of me and my 2004 Lexus rx 330 for as long as i can remember. He is always on top of what I want to know and explains John Lohne has been taking care of me and my 2004 Lexus rx 330 for as long as i can remember. He is always on top of what I want to know and explains everything completely. The quality of the vehicle and the quality of the service team headed by John are the reason I will contnue as a Lexus customer. More

Exceptional Service at Lexus of Melbourne John Lohne expedited our complicated repair so that we could get back on the road on schedule. He provided a loaner without being asked. He treated me John Lohne expedited our complicated repair so that we could get back on the road on schedule. He provided a loaner without being asked. He treated me with respect and did not act inconvenienced because of my spur of the moment call. The dealership was well appointed, clean and extremely efficient. They went to great lengths to acquire an uncommon part in order to complete the repair in a timely fashion. I shall return to this dealership when in the area for all of my service needs. More

Great customer service John Lohne at Lexus of Melbourne is terrific. He had me in and out in a fast and friendly manner. While my vehicle was being serviced I was able t John Lohne at Lexus of Melbourne is terrific. He had me in and out in a fast and friendly manner. While my vehicle was being serviced I was able to look around the showroom without being hawked by sales people. The customer waiting area is warm and comfortable. I will use them again because of John and his great service department. More

Service I left a msg for john to call me back and he called immediately. Set up my appt and from the time I entered the dealership until I left everything was I left a msg for john to call me back and he called immediately. Set up my appt and from the time I entered the dealership until I left everything was handled in a professional manner. The waiting room is huge and nicely laid out and john explained what service I needed and the service time was done in an expeditious manner. More

No title I am always pleased to visit Lexus for my weekly complimentary car wash and my less frequent visits for service. The service is good and the wait tim I am always pleased to visit Lexus for my weekly complimentary car wash and my less frequent visits for service. The service is good and the wait times reasonable. In addition, the lounge is very comfortable and, in case I forget my own, the reading material is varied and interesting. And ..... in true Southern vernacular, "the food ain't bad, either!" More

Great Service at Lexus of Melbourne I purchased my GS form this dealership 12 years ago and I have always been pleased with my experience there. Each time that I come, it is truly a gr I purchased my GS form this dealership 12 years ago and I have always been pleased with my experience there. Each time that I come, it is truly a great experience! Jamie Coates has been my service consultant for years and she is absolutely a joy to work with. She is professional, knowledgeable, dependable, respectable and always friendly! If she is out when I call, I try to wait for service until she returns. She is a large part of why I drive from Vero Beach for service instead of going to a closer dealership. Thank You, Millicent S. Carpenter More

They keep my old Lexus in prime condition Lexus of Melbourne has maintained my 2002 ES300 in prime condition since it was new. They are always courteous, prompt, and helpful. Work is always Lexus of Melbourne has maintained my 2002 ES300 in prime condition since it was new. They are always courteous, prompt, and helpful. Work is always done correctly. I especially like that they ask (and explain) before doing any extra work, and they also tell me when certain tasks are not necessary. They always keep me fully informed, and they control my cost by doing only essential work. They also offer service coupons which I frequently use for regular maintenance service. I doubt that they are the cheapest place to work with, but I assign good value to their work and the overall experience, and I highly recommend them to other Lexus owners. Ben Shuler Indiantic, FL More

Lexus 430 Service I had several issues to be done as well as the service. I had explained these before what needed to be done. John had noted these and arranged a loan I had several issues to be done as well as the service. I had explained these before what needed to be done. John had noted these and arranged a loan car for overnight(which I did not expect) but it was a great arrangement so I could have the all the work done on the car with one visit. Amazing the car was already waiting . I am a loyal Lexus owner and the service and help only convinces me that you are the best. I have not had my service done in Melbourne because I have been out of the US but it is good to be back with you I thank John for his good arrangements and customer service David Williams More

Our Lexus experience I was grateful for Kaitlyn talking to me when I called the Service Dept. to cancel my service appointment today. I thought I had to cancel after I di I was grateful for Kaitlyn talking to me when I called the Service Dept. to cancel my service appointment today. I thought I had to cancel after I discovered that the key fob battery of my husband's 2010 ES 350 was dead. She talked me through the process of getting into the car and starting it by an alternate method that I was not aware of. I was able to keep my appointment because of her expert help. And it was really important to keep that appointment today because our daughter is due to deliver a baby at any moment, and we can't be without a car now!! Thanks, Kaitlyn! When I arrived at the dealership service dept., it was so nice that someone greeted me right away, since I was hesitant to turn off the car...since the key fob wasn't working and I didn't know if that would be a problem again. The young man greeting me was very courteous and reassuring, guiding me inside and taking car of my car. I appreciated the help John Lohne gave me then. He got my car into service quickly for its regular oil change and maintenance check. John also advised me re a concern I had about a small nick in our windshield, due to flying debris on the highway. He came out and looked at the windshield with me and suggested what company to call to get it fixed and why that was necessary to prevent potential problems in the future. I was glad for his advice. When I returned to pick up the car, John had installed a new battery in the key fob. I really appreciated that too. Thanks, John! My husband and I have been so pleased with our car purchases at Lexus last year. DeWayne Carter was the super salesman who found us 2 cars to purchase within a few weeks. We had given DeWayne our desired specifications, and he found us 2 great cars - both beautiful certified low-mileage cars - 2009 ES and 2010 RX. It was really easy and painless car shopping with DeWayne as our salesperson. He made the process both a quick and pleasant one for each car. We have loved driving both of our cars. Thanks, DeWayne! More