Lexus of Memphis

Before buying a Lexus car from the Auto Universe we ordered Pre-Purchase Inspection to Lexus of Memphis. We ordered to check all mechanical and cosmetic issues of interior and exterior. Based on evalua ordered Pre-Purchase Inspection to Lexus of Memphis. We ordered to check all mechanical and cosmetic issues of interior and exterior. Based on evaluation as an excellent conditions we paid for full asking price for the car and made it shipped to California to find out that half of the car has been repainted poorly. I talked with Bryan Smith who denied that his so called 'trained hardworking' technician failed to do a proper inspection causing us more that $10K damage. This man can't take responsibility for bad working business. Very disappointed. Shame of you, Mr. Smith! More

Excellent and prompt service from the car salesmen and the service department. We are thankful to everyone's assistance in purchasing a Lexus. the service department. We are thankful to everyone's assistance in purchasing a Lexus. More

Great service at Lexus. Will return as always for service. Mr. Hale was great. Thank you Will return as always for service. Mr. Hale was great. Thank you More

Lexus of Memphis is Reliable compassionate and considerate with your time they make sure your not inconvenienced and will keep you updated every step of the way considerate with your time they make sure your not inconvenienced and will keep you updated every step of the way More

Very good overall experience. I understand that it is a new world when it comes to ordering new cars . I would recommend that constant communication with the buyer is critical ! I understand that it is a new world when it comes to ordering new cars . I would recommend that constant communication with the buyer is critical ! More

We were greeted at the door by John Herod who was kind, professional, and very informative. He walked us through the whole process making our experience enjoyable. Everyone we came in contact with were p professional, and very informative. He walked us through the whole process making our experience enjoyable. Everyone we came in contact with were professional, kind, but not in any way pushed us to buy. We very much appreciated the help we received, and we love our new ((used) 2022 RX350. Thank you Lexus of Memphis! More

Our overall experience with the dealership has been positive. However, we believe that the sales person may need some additional training on sales techniques and etiquette - such as eating snacks in fr positive. However, we believe that the sales person may need some additional training on sales techniques and etiquette - such as eating snacks in front of the client. He also provided very limited explanation on the fuctioning of the car. He could have spent a little more time and having a little more patience showing basic fuctions to a first time Lexus buyers. More

Our salesman John Shipp was knowledgable patient and helpful. All in all it was a very pleasant buying experience. helpful. All in all it was a very pleasant buying experience. More

Pleasant setting. Salesman was very professional. Too much back and forth with other administrators. Insufficient incentive at first visit. Completed sales deal on sec Salesman was very professional. Too much back and forth with other administrators. Insufficient incentive at first visit. Completed sales deal on second visit. Finance person was helpful. More

Efficient and friendly receiving staff, specially Mike McPherson who had helped me for many years. Although, I felt like the service staff was pushing me to change or get new battery and new tires becaus McPherson who had helped me for many years. Although, I felt like the service staff was pushing me to change or get new battery and new tires because they are old, even though he said that they are still good. I had only 29,000 mileage , on model 2016, I bought this in 2017. He said that the battery and tires may give up anytime. Please do not scare customers so you can sell more. My visit already cost me $1,180.+. One battery car key was 7.00 . (Walgreens: 1.50 for 2). You charge too much. New battery and new set of tires + balance + labor + Tax = about 2,000.00 + I do not waste or throw away still working stuff. More