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Lexus of Memphis

Memphis, TN

Overview
Reviews
4.8
893 Reviews
Call Dealership (901) 362-8833
View Awards

2600 Ridgeway Road

Memphis, TN

38119

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Showing 893 reviews

November 18, 2023

The service was excellent. Joey was pleasant and very efficient. Great experience. An easy 10 rated. Thanks so much. My wait was not long at all. Thanks Joey and staff. More

by Berthadodd2619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
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Nov 20, 2023 -

Lexus of Memphis responded

We're so glad to know you had an excellent service experience with Joey and our team at Lexus of Memphis! We always aim for efficiency to respect your time. Thanks for the high rating - we appreciate it!

Nov 20, 2023 -

Berthadodd2619 responded

Thanks again Joey and staff. Keep up the good work! I will definitely come back whenever it becomes necessary.

Nov 20, 2023 -

Lexus of Memphis responded

We look forward to seeing you back at Lexus of Memphis!

November 11, 2023

Anthony was great to work with! He went over all the new features in my car and was so patient! More

by mm.quinn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Williams
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Nov 13, 2023 -

Lexus of Memphis responded

We are glad to hear that Anthony provided patient support throughout your purchase. Thank you for choosing Lexus of Memphis!

November 09, 2023

Terry Cade is always so helpful! He makes getting your car serviced as easy as possible! More

by janie.cole.rd
Recommend Dealer
Yes
Employees Worked With
Terry Cade
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Nov 09, 2023 -

Lexus of Memphis responded

We're elated that Terry has made your car service experience at Lexus of Memphis a smooth success! Thank you for sharing this praise, Janie!

November 04, 2023

This is hoa ,i am very happy a bout every time i come to dealer ask a bout my car they all way help services very good , thank you lexus dealer! More

by Hoa hoang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry, he is very good services , Thank you Terry!
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Nov 06, 2023 -

Lexus of Memphis responded

We're so glad to know you've had positive experiences at Lexus of Memphis, Hoa! Our team is always here to help with your vehicle needs. Thanks for the kind words and support!

October 31, 2023

Johnny Robertson has always been very professional and helpful in the service of my Lexus . More

by R.E.Linkous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
Report | Print
Oct 31, 2023 -

Lexus of Memphis responded

Your kind words about Johnny are much appreciated, we'll be sure to pass them along! Thanks from all of us at Lexus of Memphis.

October 31, 2023

Everyone at this dealership is wonderful. There service is great the people are wonderful. Thank you for taking such great care of my car and getting all of my concerns taking care of. More

by wanda_mosier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paige Amich and Mr. Montay. I hope I spelled his name right.
Report | Print
Nov 01, 2023 -

Lexus of Memphis responded

Wanda, we're so glad you had a great experience with us at Lexus of Memphis! Ensuring your car is well taken care of and addressing all your concerns are our top priorities. Thanks for the positive feedback!

Nov 01, 2023 -

wanda_mosier responded

You are welcome. Hope everyone at the dealership has a great Thanksgiving

October 30, 2023

Friendly, helpful, timely service. Personnel were cooperative and caring about the issue. A loaner car was provided which was helpful. More

by Car go now
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Oct 30, 2023 -

Lexus of Memphis responded

We're glad that you found our service at Lexus of Memphis friendly, helpful, and timely. It's great to hear that the loaner car was useful for you! Thanks for sharing your experience with us.

October 29, 2023

My service advisor appeared uninterested and was not helpful. Car wash was not properly done and there was visible dust on the car. Overall, a mediocre experience. More

by dhenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOEY GUASCO
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Oct 30, 2023 -

Lexus of Memphis responded

I'm sorry to read about your recent service experience. We aim for excellence in all we do and it's clear that we fell short during your visit. Your feedback is valuable as it helps us improve our service quality. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Gary York - Service Manager - 901-362-8833

October 29, 2023

Johnny Robertson was very professional and thorough in his interaction with us. We were very pleased with our service. More

by Canada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
Report | Print
Oct 30, 2023 -

Lexus of Memphis responded

We're glad to know that you had a positive experience with Johnny at Lexus of Memphis. Professional, thorough service is always our aim - see you next time!

October 29, 2023

Love my guys at Lexus. I have friends who tell me to use other resources to get my oil changed and my tires rotated. I get great service with Joey and his mechanics. Joey More

by Millie2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Oct 30, 2023 -

Lexus of Memphis responded

We're delighted to know that you've had such a positive experience with Joey and our team at Lexus of Memphis! We truly value your trust in us for your car's maintenance needs. Thanks for sticking with us, we'll continue doing our best to take care of you!

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