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Lexus of Memphis

Memphis, TN

4.7
857 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 857 reviews

August 09, 2022

Lexus of Memphis has great customer service and professional guys that know how to take good care of you! More

by Jen Clayborn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Sanders
Aug 09, 2022 -

Lexus of Memphis responded

Jen–Thank you for sharing your recent visit to Lexus of Memphis! We are delighted our team went above and beyond to help. Come by anytime!

August 06, 2022

Anthony Williams and Ron Goss did a great job on explaining everything about the car and its options. The transaction was very easy! More

by mratkeison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Williams and Ron Goss
Aug 08, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are thrilled to hear that Anthony and Ron delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Memphis!

August 06, 2022

Prompt service, clean atmosphere, friendly service reps and job was done efficiently. Was very satisfied. More

by Casby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, don’t remember the rest
Aug 08, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Memphis team. Drive safely, and we hope to see you back!

August 06, 2022

Great customer service, the staff here are all very professional! Joey has always been a great service advisor for my cars !! More

by rfisher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Aug 08, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Joey. Drive safely, and we hope to see you back at Lexus of Memphis!

August 05, 2022

I find the service is all encompassing. Quick. Thorough. And friendly. I was disappointed there was not a loaner, but they completed the work in 2 hours. More

by Zsylviaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 06, 2022 -

Lexus of Memphis responded

Thanks for supporting Lexus of Memphis with your review! We're delighted our team provided in-depth, prompt, and courteous service that shaped a 5-star experience. We also appreciate your feedback regarding the loaner vehicle. Many safe and happy miles!

Aug 06, 2022 -

Zsylviaz responded

I know covid hit, but I missed the fresh donuts.

Aug 08, 2022 -

Lexus of Memphis responded

We appreciate your feedback. Please let us know if we can help with anything else!

August 01, 2022

Lexus of Memphis always solve whatever problem I’m having with my automobile. They are very effective and courteous. More

by annwallace0726
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Joey, and Salesman Paul
Aug 02, 2022 -

Lexus of Memphis responded

Thank you for the great review, Ann! We are so glad to hear that you had a successful experience working with the Lexus of Memphis team. Drive safely, and we hope to see you again down the road!

July 31, 2022

The dealership does a great job when it comes to service - very professional and efficient! More

by daniel.finan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in Service
Aug 01, 2022 -

Lexus of Memphis responded

Daniel, thank you for the great review! Hearing that you had a successful service experience working with the Lexus of Memphis team made our day. Drive safely, and we hope to see you back!

July 30, 2022

Great service, responsive, easy closing, thorough education of use. I would recommend to others. Thanks More

by wwisesjones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Burgess, Ron Wood, Bryan Smith
Aug 01, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Lexus of Memphis team. Safe travels, and we hope to see you back!

July 30, 2022

Excellent customer service friendly staff and reasonable prices. I will definitely continue to do business with this organization and recommend them to my friends. More

by johntpitts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Aug 01, 2022 -

Lexus of Memphis responded

We strive to provide our guests with top-tier customer service and are excited we were successful in doing so for you! Thank you for your business, and we look forward to seeing you next time!

July 29, 2022

Service and the general manager is horrible. I sent my daughter car there to be check and it was a horrible experience from the beginning. Communication was not there I never got a phone call on More

by danielmullen1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh. I think Amy she was horrible.
Jul 29, 2022 -

Lexus of Memphis responded

Daniel - I'm so sorry that you haven't received the five-star service we pride ourselves on. We expect all of our team members to go above and beyond for our guests and I apologize that we didn't get back to you. I understand that you are purchasing elsewhere, but if there is anything that I can do to assist you, please give me a call. Thank you, Sean Kelley - Used Car Manager - 901-362-8833

Jul 29, 2022 -

danielmullen1976 responded

So your response is sorry you guys didn’t get back to and it seems all your are concerned about was a 5 star review. Read your response back to me wow. So not just the service but everyone there is concerned about themselves and a 5 star review so sad for a business of the caliper to just be self centered on receiving a5 star instead of customer. So sad.

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