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Lexus of Memphis

Memphis, TN

Overview
Reviews
4.8
859 Reviews
Call Dealership (901) 362-8833
View Awards

2600 Ridgeway Road

Memphis, TN

38119

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Showing 859 reviews

June 02, 2022

Great experience, knowledgeable and very kind staff, helpful. I will do the business with them again. More

by ricky.ali
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jun 06, 2022 -

Lexus of Memphis responded

Hi Ricky, we really appreciate your kind review and will be sure to notify the rest of the team. Big thanks from those of us at Lexus of Memphis, and we look forward to doing future business with you!

May 29, 2022

I had to wait 2 weeks to get an appointment. Everyone’s attitude was great overall my two visits have been good. The exception this trip beyond taking so long to get in is they forgot to reset More

by Davidarchibald0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
May 31, 2022 -

Lexus of Memphis responded

David, we apologize your recent service took longer than anticipated to schedule and that your maintenance light slipped through the cracks. We will use this review to evaluate and improve our care moving forward, but please be in touch if you'd like to talk through this together. We'd be glad to have a conversation. All the best, Gary York - Service Manager - 901-362-8833

May 31, 2022 -

Davidarchibald0 responded

I’m more than satisfied overall. The wait time is excessive but generally the new normal. Mike told me how to remove the service message. All’s good now. Thanks, David

May 29, 2022

Timely manner customer service was friendly the only thing was when car was finished I had to tell them my car was in side and ready More

by Wonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
May 31, 2022 -

Lexus of Memphis responded

Wonda, thank you for the great review! We are so glad to hear that you had such a successful experience working with us. We appreciate your feedback regarding your visit and will be sure to keep it in mind for the future. If there is anything more we can do to assist you, please feel free to reach out! - The Lexus of Memphis team

May 29, 2022

My experience was great! Terry anticipated my needs and provided an extra measure of service that will keep me coming back to Lexus of Memphis. More

by djhill1947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
May 29, 2022 -

djhill1947 responded

Thanks for all your help!

May 31, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are thrilled to hear that Terry delivered such a successful service experience. Drive safely, and we hope to see you back at Lexus of Memphis!

May 28, 2022

Great service department. Johnny Robertson is the best! He takes care of his customers everytime More

by cpowen3
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
Report | Print
May 31, 2022 -

Lexus of Memphis responded

Thank you for the review. We appreciate these kind words about Johnny and the rest of the team. See you again next time!

May 28, 2022

We have had very good service and experience with Lexus of Memphis especially Mike McPherson More

by Roxi51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
May 31, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Mike. Drive safely, and we hope to see you back at Lexus of Memphis!

May 28, 2022

Salesman John is a nice guy with the customers I would recommend him to my friend More

by Juikao
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
May 31, 2022 -

Lexus of Memphis responded

Thank you for the great review. We're glad that John was wonderful to work with. See you again next time.

May 28, 2022

Great , friendly and timely Customer Service at Lexus of Memphis. Thank you for your services More

by janicemavery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Report | Print
May 31, 2022 -

Lexus of Memphis responded

It is wonderful to hear this feedback. We are glad that the team took excellent care of you. See you again next time!

May 21, 2022

Lexus IS top of the line. The staff is extremely professional, courteous, knowledgeable and dependable. More

by jermelmason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
May 23, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Memphis team. Drive safely, and we hope to see you back!

May 21, 2022

Great customer service! They were fast and efficient. God well done. I will return for my next service. More

by Memphis Finest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
May 23, 2022 -

Lexus of Memphis responded

We are proud to have earned your great review and your continued business! Thank you for choosing Lexus of Memphis and for stopping by to share your experience. See you next time!

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