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Lexus of Memphis

Memphis, TN

Overview
Reviews
4.8
859 Reviews
Call Dealership (901) 362-8833
View Awards

2600 Ridgeway Road

Memphis, TN

38119

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Showing 859 reviews

March 20, 2022

This is my first time owning a Lexus. ..and I have to say that Anthony and the Memphis team gets an A+... thanks More

by Rochellesreed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Mar 20, 2022 -

Lexus of Memphis responded

Rochelle, we're thrilled that Anthony and the Lexus of Memphis team earned an A+ rating from you! We're so glad we could assist you with your first Lexus purchase, and we hope your new vehicle brings you many miles of joy!

March 20, 2022

Great service department. Although when I bought my Lexus the sales department was very difficult to deal with. Felt like I was at a no name used car dealership the way I h More

by Johntyner11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
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Mar 21, 2022 -

Lexus of Memphis responded

John - While I'm glad to hear that you are satisfied with our service department, I'm concerned to read about your purchasing experience. We expect better for our customers than this. If you would like to share further details about what happened here, please call me directly. Thank you, Sean Kelley - Used Car Manager - 901-362-8833

March 19, 2022

Lexus of Memphis has good service. I have had bad experiences with the sales department. More

by rdavis1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Mar 21, 2022 -

Lexus of Memphis responded

It's disappointing to hear our sales team has let you down. We aim to deliver top-tier care from every department, and I'm sorry that we aren't delivering. It would help a great deal to hear more details about your experience so I can have the chance to properly address these concerns. Please consider giving me a call as soon as time permits. Kindly, Gary York - Service Manager - 901-362-8833

March 19, 2022

Always great service Mike answers my questions. Others in service department are friendly and knowledgeable. More

by Bullards1515
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Report | Print
Mar 19, 2022 -

Lexus of Memphis responded

Mike and the team in service will be delighted to see your kind words about their friendly and informative care! We're always happy to deliver top-tier service with a smile, and we're glad it means so much to you. Many thanks from all of us at Lexus of Memphis, and we hope to see you back again down the road!

Mar 19, 2022 -

Bullards1515 responded

The service department is why I keep the cars.

March 17, 2022

Terry Cade is my service writer and he is friendly and always explains the work performed on my car. I highly recommend Terry and the dealership. More

by Maryferra9170
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Cade
Report | Print
Mar 17, 2022 -

Lexus of Memphis responded

Thank you for the great review, Mary! We appreciate your support and are thrilled to hear that Terry delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Memphis!

March 17, 2022

The Service Rep notified me regarding any other issues with my vehicle before servicing it. Great job. More

by Pepe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Mar 17, 2022 -

Lexus of Memphis responded

Thank you for the great review, Pepe! We are so glad to hear that you had such a successful service experience working with the Lexus of Memphis team. Drive safely, and we hope to see you back next time!

March 15, 2022

Great customer service. Honest and transparent. I will continue to use their services and also recommend to my friends. More

by trwilliams60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
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Mar 16, 2022 -

Lexus of Memphis responded

We are delighted to have earned your continued business! Thank you for choosing Lexus of Memphis and for stopping by to share your positive feedback. Drive safely until we see you again!

March 13, 2022

The staff at Lexus of memphis are Always professional and helpful. They go over and beyond to ensure customer satisfaction More

by rsimonewashington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPhearson
Report | Print
Mar 14, 2022 -

Lexus of Memphis responded

We're glad the Lexus of Memphis team always takes great care of you, Simone! Thank you for the tremendous review and for trusting us with your business!

March 13, 2022

Johnny was very good with getting the car situated and returned promptly. Car is working good! More

by Cstuart5555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Mar 13, 2022 -

Lexus of Memphis responded

Thank you for the wonderful review. We're glad to see that you liked working with Johnny. See you again next time!

March 13, 2022

Always great and courteous service. Having a loaner available when my vehicle is serviced is a huge plus. More

by Pbgaspard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Mar 13, 2022 -

Lexus of Memphis responded

We are always happy to see that our team is creating wonderful experiences for our valued guests. Thanks for supporting Lexus of Memphis and we'll see you next time!

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