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Lexus of Memphis

Memphis, TN

4.8
859 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 859 reviews

February 20, 2022

While on a road trip our water pump went out. This dealership went out of their way to help and take care of the problem. It was late on a Friday afternoon but they assessed the problem and said More

by dmontg4523
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mcpherson Gary York
Feb 21, 2022 -

Lexus of Memphis responded

Thank you for taking the time to share! We strive to deliver efficient and knowledgeable service, and it is great to hear that this was reflected in your time working with Mike and the Lexus of Memphis team. We appreciate your support and are wishing you many safe and happy miles down the road!

February 19, 2022

Dealer’ agents were very helpful to help us find the car to buy. But, the receptionist is not as helpful and we waited for some times until an agent approached us directly. More

by arboryang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Martin
Feb 21, 2022 -

Lexus of Memphis responded

We expect all of our team members to deliver five-star service and I apologize that this wasn't your experience. Thank you for your patience throughout this process as well as your feedback. If there is anything that I can do to assist you, please give me a call. Ron Goss - New Car Manager - 901-362-8833

February 19, 2022

It was a very good experience. I got them at my appointment time and spoke with a service rep. He called me when the car was ready and I picked it up that evening. Thank you More

by jimbethb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey
Feb 21, 2022 -

Lexus of Memphis responded

It means a lot that our commitment to customer satisfaction stood out to you, and we enjoy having you as a customer. Thanks again and we look forward to seeing you next time! -Lexus of Memphis

February 12, 2022

Prompt service and explanations from staff. Waiting lounge eases wait time. Appreciate car wash and interior cleaning More

by Sandraharper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Torrey, Johnny
Feb 14, 2022 -

Lexus of Memphis responded

Sandra, thank you for the great review! We appreciate your business and are so happy to hear that you had such a successful service experience working with the Lexus of Memphis team. Drive safely, and we hope to see you back again down the road!

February 12, 2022

I have owned many vehicles over the but the Lexus RX 350 fsport has proven to be our favorite!!! Lexus of Memphis service department from front to back is by far the most courteous, cleanest and though deal More

by suckitup.rc5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Feb 14, 2022 -

Lexus of Memphis responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful experience working with the Lexus of Memphis team. Drive safely in your new Lexus RX 350 F Sport, and enjoy it! We hope to see you back again down the road!

February 06, 2022

This dealership is superb in my opinion. Very consistent and professional. My advisor Johnny is very knowledgeable and informative. I am well pleased with the service I have received!!! More

by libertywsw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
Feb 07, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Johnny and the team. Drive safely, and we hope to see you back again at Lexus of Memphis!

February 06, 2022

Courteous, on time, work was done as described and within the time frame specified. Excellent More

by Groden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Robert
Feb 07, 2022 -

Lexus of Memphis responded

Groden, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Memphis team. Drive safely, and we hope to see you back again down the road!

February 06, 2022

The dealership is awesome Great service .Service representatives are knowledgeable. Always been very pleased thanks More

by falconsdawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Guasco
Feb 07, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are thrilled to hear that you are so confident in the Lexus of Memphis team to get the job done. Drive safely, and we hope to see you back again down the road!

February 05, 2022

Experience great customer service from. Service Rep Billy. Recommend this location. Took my truck in on a holiday weekend and receive timely service. More

by Lexgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Service Rep
Feb 07, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Memphis team. Drive safely, and we hope to see you back again down the road!

February 01, 2022

Fast service. Polite staff. Also serviced in very timely manner and no problems . Thank you More

by Jdphillips
Recommend Dealer
Yes
Employees Worked With
Chris was very quick at getting my car serviced. He called me immdly when it was ready
Feb 01, 2022 -

Jdphillips responded

MY EMAIL ADDR IS: JDPHILLIPS@FEDEX.COM

Feb 01, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Memphis team. Drive safely, and we hope to see you back again down the road!

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