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Lexus of Memphis

Memphis, TN

4.8
859 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 859 reviews

January 02, 2022

They are always accommodating and very efficient. The waiting room is comfortable and always stocked with snacks. More

by cassandrataylor3g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon and Chris.
Jan 02, 2022 -

Lexus of Memphis responded

Thank you so much for your continued support of Lexus of Memphis! We'll see you next time!

January 02, 2022

Very good service always treat with good professional service. look forward to seeing them my next visit. More

by ejrussell60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Jan 03, 2022 -

Lexus of Memphis responded

Thank you for the five-star review! We are grateful to have you as a Lexus of Memphis and can't wait to assist you again. Enjoy your week!

December 23, 2021

Great job with our car, everything was set up nice will go back when in town More

by Wwalter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Dec 27, 2021 -

Lexus of Memphis responded

We're happy to hear it! Thanks so much for choosing Lexus of Memphis. It was our pleasure to assist you with your service needs. Take care!

December 23, 2021

Joey was very professional and helpful. He and the Service Department solved my problem expeditiously without undo expense. Well done! More

by Ed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey
Dec 23, 2021 -

Lexus of Memphis responded

Ed, we truly want the best for our guests, and it's excellent that it shows! We're happy to have you as a customer of ours at Lexus of Memphis, and we wish you safe travels until we see you next!

December 23, 2021

They are awesome, and I really enjoy the service that they give along with the respect from everyone. More

by brendamabone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Dec 26, 2021 -

Lexus of Memphis responded

We're thrilled you're pleased with our service and the treatment you receive, Brenda! Thank you for the outstanding review, from everyone here at Lexus of Memphis!

December 23, 2021

The customer service was excellent! Very accommodating. My drive to Memphis was over an hour. When I arrived they were there right on the spot to answer questions and so forth! More

by pinkfrog1908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Wattson
Jan 03, 2022 -

Lexus of Memphis responded

It's lovely to hear that our team was prepared and ready to answer all your questions after your long trip over. Though it sounds like you're satisfied with our team's attentive and informative care, your low rating is concerning. If there's anything more we could've done to elevate your experience, please consider reaching out to me to share. Your satisfaction is very important. Thank you, Gary York - Service Manager - 901-362-8833

Jan 03, 2022 -

pinkfrog1908 responded

I miss understood the rating system! The service was excellent. The service and my experience was Excellent!!!! There was absolutely nothing else needed!!

December 23, 2021

Mike has been my service advisor for many years, very knowledgeable and professional. I have recommended him many times and will continue. Everyone there is very friendly and polite and the service has b More

by Emily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Dec 27, 2021 -

Lexus of Memphis responded

Hi Emily - We are so grateful for your years of business! Thank you for putting your trust in Mike and our team here at Lexus of Memphis. We look forward to welcoming you back next time!

December 23, 2021

We had to take our car in for a recall notice. The dealership is 1.5 hours from our home and we dreaded the trip. They provided us with a loaner car while the repair was being made and everything wen More

by Bill
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 27, 2021 -

Lexus of Memphis responded

Hi Bill - We really appreciate you making the trip to work with us! Thank you for choosing Lexus of Memphis and for sharing your terrific review. Wishing you safe and happy driving ahead!

December 20, 2021

Joey is the best he has been my service advisor for over five years. He does a great job always friendly always in a good mood. I would always say he’s A . He goes the extra mile More

by Michellesmith5740
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Dec 21, 2021 -

Lexus of Memphis responded

We appreciate you taking the time to give Joey such great kudos. Thank you for letting us know how pleased you are with his hard work and we hope to see you at Lexus of Memphis again next time. Take care!

December 18, 2021

Billy took great care of me. I was out of town, but everything went very smoothly. He even noticed problems that I had missed. More

by Brigklyce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Dec 20, 2021 -

Lexus of Memphis responded

It's great to hear Billy was able to assist you so successfully. Thank you for choosing Lexus of Memphis. Have a great day!

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