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Lexus of Memphis

Memphis, TN

Overview
Reviews
4.8
859 Reviews
Call Dealership (901) 362-8833
View Awards

2600 Ridgeway Road

Memphis, TN

38119

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Showing 859 reviews

November 26, 2021

The dealership did a great job with the sale and Greta was wonderful!! We are 100% satisfied with Lexus of Memphis! I give them 5 out of 5 stars. More

by Brim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron and Greta
Report | Print
Nov 29, 2021 -

Lexus of Memphis responded

Customer satisfaction is our priority so we are delighted to see this feedback. Thank you for shopping with us at Lexus of Memphis! We wish you many safe miles in your new car.

November 25, 2021

Service is in task and on time. Great experience everyone is so helpful and as a bonus I love the coffee More

by Robinw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
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Nov 29, 2021 -

Lexus of Memphis responded

It's great you could enjoy a cup of coffee while we assisted with your service needs. Thanks so much for choosing Lexus of Memphis!

November 25, 2021

The service department is wonderful! They go above and beyond to make servicing your vehicle as easy and pleasant as possible! More

by Gnywening
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Nov 29, 2021 -

Lexus of Memphis responded

Thank you for the great review! We appreciate your support and are happy to hear that the Lexus of Memphis team delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!

November 25, 2021

My service consultant, Johnny Robertson, was wonderful. His customer service skills and attention to details were excellent. More

by Mayhuegreer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
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Nov 29, 2021 -

Lexus of Memphis responded

We're glad to hear that Johnny was wonderful to work with. We appreciate you giving Johnny a shoutout. Thanks, from the Lexus of Memphis team.

November 25, 2021

I had to wait two hours. To get a tire changed. I hated waiting in the room with other people not knowing who might not be vaccinated and some people coughing More

by skbarbour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
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Nov 30, 2021 -

Lexus of Memphis responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver seamless and efficient service, and it is never our intention to inconvenience our guests or make them feel uncomfortable. I assure you that we will use this feedback to improve our practices moving forward. If there is anything more I can do to assist you or help improve your visit, please don't hesitate to give me a call directly. Thank you, Grace Gilman - Service Coordinator - 901-362-8833

November 24, 2021

The service is always great at Lexus of Memphis. I am very satisfied and would definitely recommend them to others. Lexus is a five star dealership. More

by BrooksDeborahD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Nov 29, 2021 -

Lexus of Memphis responded

Deborah, we're so grateful for your confident recommendation of Lexus of Memphis! We're more than happy to lend a hand with all your service needs, and we hope you'll continue to rely on us in the future!

November 23, 2021

I truly appreciate their admiration that they have for their customers and how they value our concerns in regards to our needs,wants,and concerns.THUMBS UP to ALL Alexis employees More

by kelvinwade1960
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny ,Anthony Williams
Report | Print
Nov 23, 2021 -

Lexus of Memphis responded

It's true that we focus on what makes our customers happy and are thrilled you had a great experience with us. Safe travels and thank you so much for choosing Lexus of Memphis!

November 22, 2021

Chris has an interest in my service needs. A pleasure to work with on my vehicle maintenance. More

by Jdskipper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wasson
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Nov 22, 2021 -

Lexus of Memphis responded

We're glad that Chris and the Lexus of Memphis team were able to accommodate all your service needs! Thank you for the excellent review - we hope to see you again next time!

November 22, 2021

The service department is over the top for the customer experience. It really makes one to consider a future Lexus vehicle for service here in Memphis. They are honest and the Mike and Mike team that we ha More

by karen.bianchi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPherson, Mike Casita
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Nov 23, 2021 -

Lexus of Memphis responded

Thank you for the great review, Karen! We are so happy to hear that you had a successful service experience working with Mike, Mike, and the Lexus of Memphis team. Drive safely, and we are looking forward to seeing you back again down the road!

November 22, 2021

Very satisfied with my experience @ Lexus of Memphis , salesperson Harold Fulghum was very courteous & professional, he went above & beyond to explain things I didn't understand. More

by yarbrnor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Fulghum
Report | Print
Nov 22, 2021 -

Lexus of Memphis responded

Your feedback lets us know we're making all the right moves when it comes to delivering exceptional customer service. Harold will be happy to know that he was able to provide such an effortless buying experience for you. Thanks for choosing Lexus of Memphis and we hope you enjoy the new ride!

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