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Lexus of Memphis

Memphis, TN

4.8
859 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 859 reviews

October 25, 2021

Anthony was very professional and helpful in getting into a 2021 GX for a fair price More

by jlp021962
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 25, 2021 -

Lexus of Memphis responded

It's great to hear that Anthony went the extra mile to get you into the vehicle you were seeking! Thank you for trusting the Lexus of Memphis team to make your purchase a success, and congratulations on your new 2021 Lexus GX!

October 23, 2021

Thanks Chris for taking great car of me thisHad two Thanks Chris for taking great car of me this Had two vehicles serviced and the shop had me in and out in minutes We give the gang of Lexus of Memp More

by Mark Rogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 23, 2021 -

Lexus of Memphis responded

We are always happy to help you out, Mark and Melody. It delights us to see that Chris went above and beyond to make your experience great. Thanks for supporting Lexus of Memphis!

October 23, 2021

Terry was very friendly, knowledgeable, helpful and professional while assisting me with the service of my vehicle. More

by Mllark77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry in the service deparment
Oct 25, 2021 -

Lexus of Memphis responded

Thank you for the great feedback! We are happy to hear that you enjoyed your experience working with Terry. Thank you for choosing Lexus of Memphis and we hope to see you again next time!

October 22, 2021

Service was prompt and my experience was successful. I was impressed on how they worked with my auto repair plan. Overall, they were great! More

by Lisa Weeams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 22, 2021 -

Lexus of Memphis responded

Thank you for the great review, Lisa! We appreciate your support and are happy to hear that the Lexus of Memphis team got the job done. Drive safely, and we hope to see you back again down the road!

October 22, 2021

Very easy to drop off car although I waited while work was done. Lounge was great. Comfortable chairs, snacks and drinks, TV or smaller enclosed areas to sit and work on computer or have conversations on More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 22, 2021 -

Lexus of Memphis responded

Thank you for taking the time to review us, Linda! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Memphis team. Drive safely, and we hope to see you again down the road!

October 22, 2021

The best experience I’ve had at a car dealership. Gary my salesperson…Ron doing the finance, all were friendly and professional at the same time. Everyone was extremely helpful, kind and knowledgeable. More

by Moorejunk13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary and Ron.
Oct 22, 2021 -

Lexus of Memphis responded

Thank you for the great feedback! We are happy to hear that you enjoyed your buying experience working with Ron and Gary and will be sure to let them know you are enjoying your new ride! Thank you for choosing Lexus of Memphis and we hope to see you again next time!

October 22, 2021

Wonderful experience! Gary Harber was our salesman and he was very professional! He answered all our questions quickly and helped us get a great deal! He even stayed late- after normal closing hours- to allo More

by Kmooretara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Harber, Ron Wood
Oct 24, 2021 -

Lexus of Memphis responded

What a fantastic review! Gary and Ron will be elated to see that their informative and efficient care are to thank for this exceptional feedback. We couldn't be happier to hear how wonderful your experience at Lexus of Memphis was, and we wish you many happy miles in your new ride!

October 22, 2021

Joey was awesome! He did a very thorough job on my vehicle and had amazing customer service More

by Pctaylor40
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Oct 22, 2021 -

Lexus of Memphis responded

Thank you for taking the time to share! We are proud to have earned your business and happy to hear that you had such a successful service experience working with Joey and the Lexus of Memphis team. Have a great day, and we hope to see you back!

October 22, 2021

Great customer service. Super easy experience and quick. Would recommend to anyone looking for a Lexus More

by Charles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan and Gary
Oct 22, 2021 -

Lexus of Memphis responded

Charles, thank you for the great review! We are so happy to hear that you enjoyed your experience working with the Lexus of Memphis team. Drive safely, and we hope to see you back again down the road!

October 21, 2021

Frustrating when the service providers/ employees do not know or completely understand the Toyota program & coverages. Happens each time I drive 2hrs away for service every 6 months since 2016. Other Tha More

by ak.dixon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Nov 19, 2021 -

Lexus of Memphis responded

We use customer feedback to improve our services moving forward and I appreciate you reaching out. I'm sorry that we did not earn your five stars. It is our goal to provide correct information to our customers during their service visits so I will address your concerns with my team to get everyone on the same page. Thank you for making the drive out and trusting us with your business. If there are any additional details you would like to share I would be happy to take your call. Thank you, Grace Gilman - Service Coordinator - 901-362-8833

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