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Lexus of Memphis

Memphis, TN

4.7
854 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 854 reviews

July 26, 2021

I had a 7:00 appointment and apparently everyone else did as well. They didn’t check me In until 7:35 and I didn’t leave until 7:45 needless to say I was late for work! I have never been so disappointed with More

by smharrisdorsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joey
Jul 26, 2021 -

Lexus of Memphis responded

I am very sorry to hear about the delay with your service! We strive to provide a convenient, streamlined experience for our customers and we appreciate your feedback. I understand your frustration and if there is anything I can do to make things right, please feel free to give me a call directly. Thank you, Gary York - Service Manager - 901-362-8833

July 25, 2021

Chris, service mgr straightened this out But I had received a call from a technician saying they refused to service the car. Car was ultimately properly repaired. More

by Steveno11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 26, 2021 -

Lexus of Memphis responded

We apologize for the confusion here and appreciate you taking time to share this feedback. Thank you for choosing Lexus of Memphis for your auto service needs! We hope for the chance to assist you in the future.

July 25, 2021

Pleasant personnel to deal with, very professional. I’ll use the service Dept to service the vehicle I bought. I anticipate the same level of professionalism from them also More

by Pcmosley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Sanders
Jul 26, 2021 -

Lexus of Memphis responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Memphis team. Drive safely, and we look forward to your next visit!

July 25, 2021

Great customer service! Each time I go rather it be for service or picking up tags. I really enjoy Lexus customer service!!!!!!!!!!!!!!!! I really do and I make sure they know! More

by The Halls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 26, 2021 -

Lexus of Memphis responded

Thank you for the fabulous review and for trusting Lexus of Memphis with your business! We sincerely appreciate your kind words and support. Come back soon!

July 24, 2021

Great service, and prompt as well! Joey was friendly and easy to work with. Car wash was a nice touch, looked like it was detailed! More

by Petereyjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Jul 26, 2021 -

Lexus of Memphis responded

Thank you for your confidence in Joey and the team! We are happy to have you as a customer and we hope you continue to choose Lexus of Memphis for your service needs.

July 24, 2021

The Lexus of Memphis service department is the best service department in town. They make having your car serviced and repaired enjoyable. I highly recommend them! More

by awurzburg5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McPhearson
Jul 26, 2021 -

Lexus of Memphis responded

Thank you for your business and your confidence in our service team! We appreciate your feedback and we look forward to welcoming you back to Lexus of Memphis next time.

July 18, 2021

Handled the sale of new Lexus 350 RX with the utmost professional service. Very happy with their quality of service. Would highly recommend. This dealership. More

by milliewilhite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Fulghum
Jul 19, 2021 -

Lexus of Memphis responded

Congratulations on your new Lexus RX 350! It makes our day to hear that our team made the purchase process so smooth and seamless. Thank you for trusting Lexus of Memphis with your business!

July 16, 2021

Michael is my service consultant that makes sure I receive excellent service every time. Lexus service dept is always timely and explains what’s needed for my car and it’s repaired ASAP! More

by kim.robertson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 16, 2021 -

Lexus of Memphis responded

Thank you, Kim, for the 5-star review of Lexus of Memphis! We look forward to taking care of you next time!

July 16, 2021

People there handled what I needed to have done and were polite. The building is very clean. Refreshments available. i saw the first person within 3-4 minutes. Was disappointed that the loaner car I had cal More

by lbbrewer6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 16, 2021 -

Lexus of Memphis responded

While we are pleased to hear that the Lexus of Memphis team could provide a great service experience, we apologize for the mix-up regarding your loaner. Your patience is very much appreciated and we will try to avoid a situation like this in the future. Your support means a lot to us and we hope we can make it up to you again next time!

July 16, 2021

I had a great experience. I was nice and clean, everyone I came in contact with was nice and Joey explained everything quit well awesome More

by Nysprag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Jul 16, 2021 -

Lexus of Memphis responded

Thank you for leaving Lexus of Memphis a review! We're glad to hear that our team took care of you and we wish you safe travels!

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