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Lexus of Memphis

Memphis, TN

Overview
Reviews
4.7
854 Reviews
Call Dealership (901) 362-8833
View Awards

2600 Ridgeway Road

Memphis, TN

38119

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Showing 854 reviews

October 04, 2024

When arriving the attendants and employees are very kind, patience and professional. Atmosphere is nice. More

by isbypatricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name. Sorry
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Oct 06, 2024 -

Lexus of Memphis responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Memphis provided a welcoming and professional atmosphere. We appreciate your feedback and look forward to serving you again in the future!

September 23, 2024

I will never never go there for an oil change 3hrs for an oil change. Having an appointment didn't matter. Ridiculous. More

by findpa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jekulve Hale
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Oct 09, 2024 -

Lexus of Memphis responded

We apologize for the long wait time you experienced during your oil change. We strive to provide timely service, and it's clear we fell short here. Please reach out so we can address this issue directly and improve our process moving forward. Thank you, Gary York - Service Manager - 901-362-8833

September 16, 2024

Best customer service from any dealership I have worked with. The service department always friendly and helpful. Nice to see employees who have pride in their jobs. Mike McPherson is my consultant and he More

by deannalightman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
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Sep 17, 2024 -

Lexus of Memphis responded

Deanna, we're delighted to hear that Mike and our service team at Lexus of Memphis provided you with such a positive experience. Thanks for the wonderful feedback!

September 15, 2024

Everyone was very friendly. Tom and Paige did an awesome job. Very informative and trustworthy. Made things easy and simple for us to understand. More

by McKinney
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Burgess and Paige
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Sep 16, 2024 -

Lexus of Memphis responded

McKinney, we're delighted to hear that Tom and Paige provided such a positive experience at Lexus of Memphis. Thanks for sharing your feedback!

September 14, 2024

As always Lexus of Memphis gives such good service - professional, helpful, and even washed my car! More

by jmosley6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Sep 16, 2024 -

Lexus of Memphis responded

Thank you for leaving Lexus of Memphis a five-star review! We are happy to hear that our team continues to provide excellent service. See you next time!

September 14, 2024

The associates at Lexus of Memphis are very knowledgeable and helpful. Joey Guasco is my consultant and he is very knowledgeable and he makes sure that I receive excellent service for my car. More

by Armie Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Guasco
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Sep 14, 2024 -

Armie Williams responded

Thank you for your excellent customer service. Please keep up the good work.

September 13, 2024

I have been a customer of Mike McPherson and this dealership for over 20 years and they have NEVER failed me. They are why I drive a Lexus! More

by Ssutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Report | Print
Sep 16, 2024 -

Lexus of Memphis responded

Ssutton, thank you for your loyalty and kind words! We're proud to have Mike McPherson on our team at Lexus of Memphis. Enjoy driving your Lexus!

September 13, 2024

Good communication! Easy to deal with. Mike is awesome in service. I would definitely recommend. More

by paulg.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Report | Print
Sep 16, 2024 -

Lexus of Memphis responded

Paul, thank you for giving a shoutout to Mike and leaving Lexus of Memphis a five-star review! We look forward to assisting you next time.

September 13, 2024

The services I receive on My 2017 Lexus RX 350 , has been pretty good. I thank MIKE McPHERSON for that.. More

by nujakswang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mc PHEARSON
Report | Print
Sep 16, 2024 -

Lexus of Memphis responded

We're glad to hear that Mike McPherson provided excellent service for your 2017 Lexus RX 350 at Lexus of Memphis. Thank you for sharing your positive experience!

September 13, 2024

Service department took care of me on short notice while I was traveling. Got me safely back on the road. Much appreciated. More

by deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember any specific employees
Report | Print
Sep 13, 2024 -

Lexus of Memphis responded

We're glad our service department at Lexus of Memphis could assist you on short notice and get you safely back on the road. Thanks for sharing your experience!

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