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Lexus of Milwaukee

Milwaukee, WI

4.9
1,694 Reviews
Lexus of Milwaukee in Milwaukee, WI, is proud to be an automotive leader in our area. Since opening our doors, Lexus of Milwaukee has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Lexus of Milwaukee is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Lexus of Milwaukee has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Lexus of Milwaukee offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 414-386-1368 if you have any questions or comments.
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1433 W Silver Spring Dr

Milwaukee, WI

53209

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Showing 1,697 reviews

December 23, 2024

Extremely poor customer service. Will not return to this location. Once you sign that dotted line, they will not help you. This may not be true for every salesman employed at this lo More

by 199293749
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Kranitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin "Tech Ben" Bausch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Palmisano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Manders
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Stover
Dec 25, 2024 -

Lexus of Milwaukee responded

Hello, My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am reaching out personally to apologize for the recent experience you had during your sales appointment at Lexus of Milwaukee. I am truly sorry for the inconvenience and frustration you experienced during your visit. We aim to provide every customer with a smooth and satisfactory experience, and it’s clear we did not achieve that in your case. Please accept my sincerest apologies. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for bringing this to our attention. Your feedback is not only crucial but also instrumental in helping us improve. We are fully committed to making this right and ensuring a better experience for you in the future. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

December 19, 2024

We found Lexus of Milwaukee a pleasure to deal with! The staff and sales representative were knowledgeable and professional. We would definitely by another car from them. More

by Sharklady00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelique Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Lexus of Milwaukee responded

Hi, thanks for your praise and kind comments about our team. We hope you have a great day!

December 18, 2024

I worked with Ben Kranitz and he was great. Called me as soon as the model I was looking for became available. More

by lfitterer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Lexus of Milwaukee responded

Hi, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!

December 17, 2024

I worked with Angelique Cruz and she was AWESOME she got back to me everything I asked for and was very responsive. If you need a vehicle I would ask for her and she will take care of you. Thanks Bob More

by Chez
Recommend Dealer
Yes
Employees Worked With
Angelique Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Lexus of Milwaukee responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

December 16, 2024

Ben was awesome. I truly enjoyed the experience from beginning to end. He made the process easy and fast More

by Mr Tardy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Lexus of Milwaukee responded

Hi, we're glad to hear our staff took such great care of you. We hope we can continue to be of service to you down the road!

December 16, 2024

Angelic was a pleasure to work with, from start to finish and worked hard to find the car we were looking for! More

by Pep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin "Tech Ben" Bausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angelique Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Stover
Dec 20, 2024 -

Lexus of Milwaukee responded

Hi, we're glad to hear our staff took such great care of you. We hope we can continue to be of service to you down the road!

December 16, 2024

A very pleasant experience. Not only was I surprised by a very good deal I was introduced to the General manager Mike Wandry,and the Co owner of the dealership Joe Palmisano. Th More

by happy customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vladimir Babakhanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wandrey, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin "Tech Ben" Bausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bella Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bella in service was great., Nick Stover
Dec 20, 2024 -

Lexus of Milwaukee responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We look forward to your next visit! Take care!

December 16, 2024

My Wife and I had a Great experience working with Ben Kranitz. He made our purchase very easy and followed up with everything we wanted and needed. We are Very Happy with our Lexus Rx 350. More

by Fro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Stover
Dec 20, 2024 -

Lexus of Milwaukee responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

December 16, 2024

Ben Kranitz helped me do a lease buy out. It was a very easy process from start to finish. 5 stars More

by RomansLexus
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Palmisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Lexus of Milwaukee responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.

December 16, 2024

We had a wonderful experience all around there. Ben, Hunter, and Nick were great and made it a very pleasant experience More

by no
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Kranitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Arms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Stover
Dec 20, 2024 -

Lexus of Milwaukee responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

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