Lexus of Mobile

The Lexus of Mobile Al is a top notch operation, normally. Last visit my service representative Shannon had to do above the ordinary to make it a positive experience. It seems that the person that c normally. Last visit my service representative Shannon had to do above the ordinary to make it a positive experience. It seems that the person that communicated with me on the phone about coming in for service made a few mistakes. She did schedule us a loaner vehicle and she did get a part ordered for a recall fix but failed to put us on the actual schedule. Which means a two hour turnaround a five hour turnaround. We also told Shannon we wanted to talk to someone about buying a service and maintenance warranty for our Lexus which requires a salesman. After the five hour delay Shannon tried to find us a sales person to check on the extended warranty. There was only one salesman on duty and he was booked up the rest of the evening. I the past this dealership has been awesome. Seems like some of the older personnel have retired. I hope that’s all the problem. Shannon did all he could do to make the experience great. His teammates not so much. I have purchased three Lexus cars from this dealer but if they don’t step up to the plate I would have to drive a bit further to another Lexus dealer. As for now I am withholding judgment and still would recommend Lexus to anyone who wants an awesome vehicle. More

Made sure I was taken care of. My sales advisor Dexter Campbell Jr.was awesome.He is very professional and a very nice young man.He listened to my concerns about my car and made sur My sales advisor Dexter Campbell Jr.was awesome.He is very professional and a very nice young man.He listened to my concerns about my car and made sure they were fixed. More

Great service, great understanding of my problem. Liz P is excellent at explaining everything! She is super! Liz P is excellent at explaining everything! She is super! More

I have been dealing with Lexus for over 8 years. Their service department is the best. The best service advisors (Shannon ). He takes care of my car quickly and goes over a complete listing of all Their service department is the best. The best service advisors (Shannon ). He takes care of my car quickly and goes over a complete listing of all the service items . More

Provided with loaner car. Service excellent. Was clear on work needed to be done. Fixed a recall item on car Service excellent. Was clear on work needed to be done. Fixed a recall item on car More

My first experience with Lexus of Mobile. I could not have been happier with the service and friendliness of everyone I came in contact with. Very professional and no wasted time for me. T I could not have been happier with the service and friendliness of everyone I came in contact with. Very professional and no wasted time for me. Thank you all. More

My Salesman, Derrick Jones, is phenomenal. He always insures that I receive the best service possible! He always insures that I receive the best service possible! More

Liz is very professional friendly and very knowledgeable and helpful. I wish everyone is like her. and helpful. I wish everyone is like her. More

DJ does a great job of explaining work to be done and making sure that drop off and pick up of my vehicle is done efficiently and in a timely manner. making sure that drop off and pick up of my vehicle is done efficiently and in a timely manner. More

Lexus Mobile always the highest quality service and staff. Work is always prompt. One of best perks of owning a Lexus staff. Work is always prompt. One of best perks of owning a Lexus More