Back

Lexus of Mobile

Mobile, AL

4.8
189 Reviews

3040 Government Blvd

Mobile, AL

36606

Directions

By Type

Showing 189 reviews

April 21, 2021

When my husband and I walked in we didn’t see any sales rep so we waited then the rep that came out was the one sold us our car very helpful and professional. During all our times purchases a vehicle the p More

by Kimberlytucker12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis Anthony
Apr 21, 2021 -

Lexus of Mobile responded

Kimberly - We appreciate you and your husband shopping with us at Lexus of Mobile and are delighted to hear that you received helpful service from our team. Thank you so much for trusting us with this purchase! We hope that you absolutely love your new vehicle.

April 02, 2021

I was very pleased with everyone who helped me purchase my Lexus RX 350. Jeff Poole, Jessie and Andrea all did an outstanding job and were all professional. More

by SylTarp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Poole, Andrea, Jessie
Apr 05, 2021 -

Lexus of Mobile responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Lexus of Mobile, and we will certainly let Jeff, Jessie, and Andrea know that you appreciate their help. We hope that you continue to enjoy your newly purchased Lexus RX 350!

Apr 05, 2021 -

SylTarp responded

I’m sorry I meant to say Lauren helped me....not Andrea! My mistake! Lauren should get the credit!! She was so nice!

Apr 05, 2021 -

Lexus of Mobile responded

Thank you for the clarification! We will be sure to let Lauren know that you appreciate her help!

April 02, 2021

The Relentless Pursuit of Perfection, Mobile LexusIt The Relentless Pursuit of Perfection, Mobile Lexus It has been achieved, with an obsessive desire to go beyond.. While servicing our Lexus at Mo More

by TD.Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Saranthus Service Manager
Apr 05, 2021 -

Lexus of Mobile responded

This glowing feedback makes our day! We are delighted that Peggy delivered the high level of service and care we expect for our guests. Thank you for your business and your confidence in Lexus of Mobile!

March 08, 2021

Craig Stueve always makes our trip from Gulf Shores for scheduled service, easy and quick. Proffesional, Courteous and understanding, Craig always has a smile. Lexus of Mobile is an valued asset to the L More

by TD.Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Stueve
Mar 09, 2021 -

Lexus of Mobile responded

Thank you for the great review! We are very proud of our team and happy to hear that you are so confident in Craig to get the job done. Drive safely, and we are looking forward to seeing you again at Lexus of Mobile!

February 24, 2021

Mark was great d j greeted me as soon I came in from Panama City fla he was rude and very rude and each I came in to this place everything was great he leaned on my car put his clipboard on my car and h More

by Carolymcnair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
D j and the service lady she was laughing mark and tony great
Feb 26, 2021 -

Lexus of Mobile responded

This is a concerning review to read, and it doesn't sound like the accommodating and attentive service we pride ourselves on here. I will be sure to share this feedback with the appropriate people, and we will work to improve our service going forward. I would also be more than willing to speak with you directly about what happened. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Lauren Musgrove - Internet Manager - 251-445-0438

November 27, 2020

Outstanding experience both on the front end and the back end of the deal .We didn’t feel pressured and they took the time to show us most of how things work in the car More

by djcan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cedric
Nov 30, 2020 -

Lexus of Mobile responded

We are so happy to hear that from start to finish you had a great experience working with our Lexus of Mobile team. Congratulations on your new vehicle! We appreciate your business as well as your kind review.

September 12, 2020

I was at your dealership on 09/05/2020 and it was the worst customer service for buying a new vehicle that I have ever experienced. The salesperson Vohn knew nothing about your 0% financing on 2020 vehic More

by Sixfeetfour
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Vohn
September 10, 2020

Our experience with car buying was extraordinary!! Our salesman Darryl Williams went above board to help make transaction smoothly. We will definitely recommend Lexus as the go to place for car buying. More

by mewwisdom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Willians
August 26, 2020

I'm giving up! The first week of August, I called the service department twice in one day to make an appointment to take my Lexus in the next day for servicing. Both times I got the voice mail answerin More

by WilliamBruce
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Voice Mail Only
August 12, 2020

I recently drove 2 and a half hours to Lexus of Mobile on Goverment Street owed by Cal Baker. The top on my vehicle was not working. Came in to dealership needing a diagnostic ran. The parts needed to d More

by Judy Glancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peggy, customer service. Derek mechanic
...
16
...