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Lexus of Mobile
Mobile, AL
189 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 189 reviews
April 21, 2021
When my husband and I walked in we didn’t see any sales rep so we waited then the rep that came out was the one sold us our car very helpful and professional. During all our times purchases a vehicle the p rep so we waited then the rep that came out was the one sold us our car very helpful and professional. During all our times purchases a vehicle the process has never been that fast. We are happy to be apart of the Lexus family. More
by Kimberlytucker12
Employees Worked With
Curtis Anthony
Helpful April 02, 2021
I was very pleased with everyone who helped me purchase my Lexus RX 350. Jeff Poole, Jessie and Andrea all did an outstanding job and were all professional. my Lexus RX 350. Jeff Poole, Jessie and Andrea all did an outstanding job and were all professional. More
by SylTarp
Employees Worked With
Jeff Poole, Andrea, Jessie
April 02, 2021
The Relentless Pursuit of Perfection, Mobile LexusIt The Relentless Pursuit of Perfection, Mobile Lexus It has been achieved, with an obsessive desire to go beyond.. While servicing our Lexus at Mo The Relentless Pursuit of Perfection, Mobile Lexus It has been achieved, with an obsessive desire to go beyond.. While servicing our Lexus at Mobile Lexus we were greeted with a smile and introduction from Peggy Saranthus, Service Manager. In any organization everything starts from the top down. It is easy to understand now why Mobile Lexus has achieved Elite Dealer status. Now I understand the obsessive desire from every service advisor at Mobile Lexus to make sure every Lexus vehicle serviced is handled with the upmost of technical knowledge and skill while maintaining a professional yet friendly atmosphere. Mobile Lexus could not have made a better choice than Peggy Saranthus to lead this team of professionals.. As Lexus enthusiasts, we have not encountered anyone other than Peggy Saranthus who took the time to not only acknowledge customers, but answered a few questions about Lexus and its continuing commitment to technological and safety. We take great pride in owning a Lexus with best in class safety. It is very apparent Peggy Saranthus enjoys her leadership role and the daily interactions regarding each Lexus and it’s proper care.. After 40 years as a business leader, service always sales the product long term, and retains the customer for future purchases. Kudos on your service management, dealership and More
by TD.Taylor
Employees Worked With
Peggy Saranthus Service Manager
March 08, 2021
Craig Stueve always makes our trip from Gulf Shores for scheduled service, easy and quick. Proffesional, Courteous and understanding, Craig always has a smile. Lexus of Mobile is an valued asset to the L scheduled service, easy and quick. Proffesional, Courteous and understanding, Craig always has a smile. Lexus of Mobile is an valued asset to the Lexus Brand. More
by TD.Taylor
Employees Worked With
Craig Stueve
February 24, 2021
Mark was great d j greeted me as soon I came in from Panama City fla he was rude and very rude and each I came in to this place everything was great he leaned on my car put his clipboard on my car and h Panama City fla he was rude and very rude and each I came in to this place everything was great he leaned on my car put his clipboard on my car and he very condescending it would have went on if I had told him he would not to talk to me like that went in and talk to Peggy she back him up also he was hit speeding bumps while driving other customers car I requested for him not to drive my car the young lady outside with him thought it was funny tony was very nice didn’t dry my car off this is at the mobile location d j shouldn’t be allowed to drive patrons cars leaning and styling and hit speed bumps I reported this to the high over Peggy I wasn’t on that parking lot one minute and d j was ugly at a high end establishment he should showed better respec until D J Lexus has taken great care of me ruined my trip I won’t be back More
by Carolymcnair
Employees Worked With
D j and the service lady she was laughing mark and tony great
November 27, 2020
Outstanding experience both on the front end and the back end of the deal .We didn’t feel pressured and they took the time to show us most of how things work in the car end of the deal .We didn’t feel pressured and they took the time to show us most of how things work in the car More
by djcan
Employees Worked With
Cedric
September 12, 2020
I was at your dealership on 09/05/2020 and it was the worst customer service for buying a new vehicle that I have ever experienced. The salesperson Vohn knew nothing about your 0% financing on 2020 vehic worst customer service for buying a new vehicle that I have ever experienced. The salesperson Vohn knew nothing about your 0% financing on 2020 vehicles and stated that there were no new vehicles on the lot. After saying that he had no new vehicles on the lot, my wife asked about the ones on the showroom floor, she stated that she like a certain model but not the seats. After totally disregarded anything that my wife was asking about new 2020 vehicles he tried to bully us into buying a used 2017 RX350 SUV that same day. After throwing his keys on the table from walking the parking lot after showing us some new 2021 vehicles with 1.9% interest rate that we stumbled upon after seeing another customer take a picture of purchasing her new vehicle with another salesperson. My wife asked could he (Vohn) find any new 2020 SUV’s and his reply was that he would look for some 2020 models if we would sign today as if we were wasting his time. I was so heated that I had to leave to calm down. He never even offered that we could build one. I expected better from a luxury dealership, but I guess the dependability and quality of the employees have drop. I came because my sister has always bought Lexus, she’s on her third one. I have three other partners that are looking for new vehicles for their wives also. I told them about my experience and they will be taking their business to the in Jackson, MS. I will be back to talk to the GM. PS. I bought a 2020 Infinity that Monday, thank you Lexus of Mobile. More
by Sixfeetfour
Employees Worked With
Vohn
September 10, 2020
Our experience with car buying was extraordinary!! Our salesman Darryl Williams went above board to help make transaction smoothly. We will definitely recommend Lexus as the go to place for car buying. salesman Darryl Williams went above board to help make transaction smoothly. We will definitely recommend Lexus as the go to place for car buying. More
by mewwisdom
Employees Worked With
Darryl Willians
August 26, 2020
I'm giving up! The first week of August, I called the service department twice in one day to make an appointment to take my Lexus in the next day for servicing. Both times I got the voice mail answerin service department twice in one day to make an appointment to take my Lexus in the next day for servicing. Both times I got the voice mail answering service and both times I left a detailed message that I was calling to make an appointment for the next day. Three days later, they returned the call! Today, the morning of August 26, I again called to try to make an appointment to take my car in tomorrow for servicing. I got the same voice mail and I left the same message. Here it is at 8:15 at night and again they have not had the courtesy to return the call. To heck with this! I'm in Montgomery occasionally and will start using their service department. And I will buy my next Lexus in Montgomery in 2021. It's unfortunate that Mobile has such a sorry Lexus dealer. More
by WilliamBruce
Employees Worked With
Voice Mail Only
August 12, 2020
I recently drove 2 and a half hours to Lexus of Mobile on Goverment Street owed by Cal Baker. The top on my vehicle was not working. Came in to dealership needing a diagnostic ran. The parts needed to d Goverment Street owed by Cal Baker. The top on my vehicle was not working. Came in to dealership needing a diagnostic ran. The parts needed to do the repair where ordered, but, could not be replaced do to no power going to the top. Now the dealership is wanting me to leave my vehicle for three days so they are able to do a diagnostic exam of what is wrong.... which is what I went to them for the first place!! I believe the employee are under heavy pressure to make every penny they can per service. POOR CUSTOMER SERVICE. I had the fact pointed out to me that on the diagnostic exam that STEP ONE, had been used in the wording of what repairs where needed. After talking with 3 other so called customer service reps, I finally spoke with Mr. Walter Hammock I believe that as a woman, I am trying to be taking advantage of. Now the Lexus dealership is wanting me to drive back the 2 and a half hours and leave my car for three days. I was never going to leave with just the initial $2,000 quoted to me from their diagnostic exam. Please note always check with other mechanics before using one. I had 2 other mechanics check the issue with my top before having it diagnostic exam at Lexus dealership on Government Street, Mobile Alabama. And, there was no problem with power going to my cars top. More
by Judy Glancy
Employees Worked With
Peggy, customer service. Derek mechanic
