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Lexus of Mt Kisco - Service Center

5.0

5 Lifetime Service Reviews

275 Kisco Ave, Mt Kisco, New York 10549

5 Reviews of Lexus of Mt Kisco - Service Center

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July 13, 2017

"Wheel Repair"

- brandon1

At first I wasn't happy with the service I received and the job that was done on my wheels and the Service manager and Service advisor Sean Burton stepped up and corrected the problem and made me a happy customer again. Sean is very helpful and he is the only person I go to there when its time for any service my car needs. Thank You a lot Sean and Scott for all your help.

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Recommend Dealer
Yes
Employees Worked With
Sean Burton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Scott Holmwood
April 15, 2016

"Excellent service department and customer service."

- Paulette

Was driving from Northern Connecticut to New York, it started raining and after a few minutes one of the windshield wipers snapped . I map quested the closest Lexus dealer to me which was Lexus of Mt.Kisco. Called them up and told them the problem, they asked me which model I had and connected me with the service department to let them know that I would be arriving within the half hour. Arrived at the dealership and was on my way within 20 minutes. This was not my usual Lexus dealer. Everything was done immediately, very professional, great service department and wonderful customer service.

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Yes
October 26, 2014

"Rafael Llamas"

- awdsw

I have gotten to know Rafael since I purchased my ct 200h almost 3 years ago and I have never been anything but completely satisfied with his service! Rafael is a great listener who makes every effort possible to get the job done right for the customer. He is knowledgeable, resourceful and completely honest and transparent in his work with customers and the service department is first class. Others with whom I have contact are also very conscientious and service minded as well.

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Yes
June 08, 2014

"Cora Brichta... Extraordinary Service!"

- cynthiadcoons

I was fortunate enough to work with Cora during the last service of my SC430 and she is by FAR the most conscientious Service Rep I have worked with. She was able to answer most of my questions, and for those she couldn't she followed up with calls and answers for everything I needed to know. She is not only pleasant, she has one of those personalities that makes you feel as if you've known her for years and you're in good hands. And trust me, you are. She kept me apprised of the servicing of my car throughtout the day and was a pleasure to deal with! Thank you Cora! I look forward to working with you again... just not in the near future! hahaha

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Yes
April 30, 2012

"This dealership has wonderful integrity. My mother's car..."

- DaylamiUSA

This dealership has wonderful integrity. My mother's car was in for service when a dealership employee accidentally collided with another vehicle while moving the car around the lot. A service manager immediately notified my mom, who asked me to deal with the situation. While the damage was not severe, management was clearly mortified and the result was AMAZING care from every employee involved in addressing the problem. Not only did the dealer repair damage from their own accident, they fixed a dent my mom had caused herself at another time. They detailed the car for free and and did the service the car was originally brought in for -- also at no charge. If the test of a business's character is how it responds when things go wrong (something always happens), Lexus of Mt. Kisco has superlative character. Chris Scatterday, Sal Cirillo and their teams have certainly earned our family's trust.

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Yes
Employees Worked With
Sal Cirillo, service manager
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