Lexus of Naperville - Service Center

Lexus ES 350 2019 5000 mile service Just had my brand new ES 350 in for its first 5000 mile service and the tires were rotated. Immediately after the rotation the vehicle developed a rum Just had my brand new ES 350 in for its first 5000 mile service and the tires were rotated. Immediately after the rotation the vehicle developed a rumbling noise at highway speeds. The annoying noise prompted me to have it checked out at another dealer. Lexus of Peoria traced the noise to the cupping of one of the front tires and had the car checked for wheel alignment. The toe on the rear wheel was off specification resulting in the cupping of the rear tire which was subsequently rotated to the front at the 5K mile service hence the rumbling noise. An all wheel alignment was performed by Lexus of Peoria with their recommendation that I bring the car back after a 1000 mile run.. Lexus of Naperville failed to notice the cupping of the rear tire during the 5K service rotation resulting in a second trip to another dealer. This has been my third Lexus ES 350 from Lexus of Naperville. I am disappointed with the service of this dealership who I have been servicing my vehicles sins 2007. This has been my second event that has made me recall on a past service experience I have had a few years ago. Lexus of Naperville recommended that I replace rear brake pads on my ES 350 2008 that measured 3mm. However, I declined the service and opted to have it serviced at Lexus of Peoria who was less expensive. Lexus of Peoria was honest enough to reach out to me with the good news that the rear pads had 7 mm of thickness. This was brought to the attention of service department who did a second measurement of the rear pads and concluded that they were wrong the first time. There have been times that I have been pleased with their service but the last one on my ES 350 2019 5K service has been made thinking - about their service Ben Curcio did reach out to me last week and had a pleasant conversation about my concerns. Will bring in my Lexus 2019 to have the tire wear check after a 1000 mile run Thanks to you Ben for mailing the check refunding the 10% coupon that Mr. MICHAEL PIRELLI failed to honor on my ES 2008 service related to the power steering leak.. You do have a great friendly staff in the service but occasionally one or two stand out as otherwise and may require some re-orientation to exude some warmth. I More

Awesome and smart! Very kind and knowledgeable! She answered all of my questions with ease! Helped me with setup and Bluetooth as well as navigation! Thank you Vicki! Very kind and knowledgeable! She answered all of my questions with ease! Helped me with setup and Bluetooth as well as navigation! Thank you Vicki! More

I highly recommend! Wonderful customer services professional and supportive. The entire team at Lexus of Naperville are very professional, personally friendly, and trus Wonderful customer services professional and supportive. The entire team at Lexus of Naperville are very professional, personally friendly, and trustworthy. Our experience was enjoyable from start to finish. Nester, our product specialist, was very informative and pleasant. More

Attentive and Professional Everyone I have dealt with as the dealership has been extremely helpful. The people are genuinely interested in making every visit an excellent experi Everyone I have dealt with as the dealership has been extremely helpful. The people are genuinely interested in making every visit an excellent experience. They even have an individual, Michael Comer, whose job is to help customers learn to use the many hi-tech features of the cars. That's his job! He will spend as much time as you need with you, so that you understand how to use all of the great features you paid for. More

This is the third Lexus that we have purchased . ...from Naperville Lexus, and the second car from Dan Foster. Dan found us just what we were looking for in a used vehicle! As expected, Dan took gr ...from Naperville Lexus, and the second car from Dan Foster. Dan found us just what we were looking for in a used vehicle! As expected, Dan took great care of us. Professional and friendly. Sherri in the finance department made the financing easy. We will definitely recommend Lexus of Naperville and will buy from them when we’re in the market for another Lexus! More

Poor service Sat in woitng area for 20 min. Gave up, got my keys and left . You expect a higher level of services given their higher price. You don’t expect to be Sat in woitng area for 20 min. Gave up, got my keys and left . You expect a higher level of services given their higher price. You don’t expect to be ignored. More

Greatest customer service Lexus of Naperville’s team members work for the customers benefit. Not just the sales staff like Rick VanPelt but the service department members such Lexus of Naperville’s team members work for the customers benefit. Not just the sales staff like Rick VanPelt but the service department members such as Jeff Doladee. Example of Rick working with my mother who is later in life and Ricks concern was to make sure comfort and ease of access to the car was key for her age. He pulled each key item she desired and lined up vehicles until she had what was best for her. The service department has kept all 7+ vehicles that friends and family members have purchased in great condition with personal contact on up coming service recommendations. This team will continue to get business opportunities from many friends and when it’s time for vehicles for the new drivers in the family. More

Rick VanPelt always willing to help Rick continues to be the biggest asset for Lexus of Naperville going out of his way to make sure that every costomer he works with feels like they are Rick continues to be the biggest asset for Lexus of Naperville going out of his way to make sure that every costomer he works with feels like they are special and deserve nothing but the best. In this world of online shopping and digital everything it is so refreshing to be able to meet with Rick or call him and know you will actually get a real human being day or night! More

Awesome, Genuine I am writing this review on Violet Vrsek (Tech Support) with Heartfelt Appreciation! I purchased my NX200t almost 6 months ago and have had the ult I am writing this review on Violet Vrsek (Tech Support) with Heartfelt Appreciation! I purchased my NX200t almost 6 months ago and have had the ultimate pleasure of returning to the dealership twice to see Violet😊 Both times was to get assistance on my needing to further my learning experience on the operations of my vehicle! Lucky me I got Violet both times🤗 Even though I could look at my manual for direction on the 'how to' there is nothing that could compare to hands on and that's where Violet comes in! She is just Fantastic; she is very well-versed in knowing the operations of my vehicle and no doubt I'm sure she's very knowledgeable in the area of all other Lexus vehicles! She's like a teacher teaching a student! It's obvious w/her knowledge she has to really take time to learn the dynamics of the vehicles & in turn teach the owner. This says a lot about her and her position of wanting to make sure when explaining and showing the operations of "your vehicle" she can do it with such ease and confidence; she knows what she's talking about and from my experience she is right on point!! Violet also has a great deal of patience, encouraging you to always ask questions and making sure you understand! Time was NOT a factor. I thank Violet for her taking the time to teach me what I so needed to know and in doing that I can enjoy my Lexus to the fullest🤗 Violet you are a true professional!! More