Lexus of Nashville

Logan did an excellent job assisting me with the repair of the air bag wiring damaged by mouse eating the wires and wiring harness on my 2010 Lexus RX350! He was extremely considerate of me when my insuran of the air bag wiring damaged by mouse eating the wires and wiring harness on my 2010 Lexus RX350! He was extremely considerate of me when my insurance company took longer than they originally told me to have an adjuster contact Lexus Nashville. Logan allowed me to keep the loaner provided as a courtesy of Lexus Nashville instead of requiring me to return the loaner and then rent a rental car until the adjuster was able to confirm coverage of the wiring damage. Loga was extremely professional and contacted me several times to update me on the progress of the repair, etc. Thank you, Logan, and Lexus Nashville, for another great service experience with your dealership! George Allin More

My wife and I went into the dealership while in town from KY looking for a Lexus RX 350. We called the dealership to ask about a RX 350 that was online. We spoke with Romaine and he was very up beat and will KY looking for a Lexus RX 350. We called the dealership to ask about a RX 350 that was online. We spoke with Romaine and he was very up beat and willing to assist us with our search. We then decided to make our way to the dealership. Romaine also sent a walk around video prior to my arrival so I could see the vehicle due to it was a recent trade in and pics were not available online. Upon arrival we were met by Romaine and he had the car washed and placed up front for us to view. The customer service that was shown by Romaine was great and the entire staff was friendly and made us feel welcome. Needless to say after driving the vehicle we purchased the vehicle and should have it delivered this week. We will definitely be returning for our next vehicle purchase. Thanks Romaine! More

Had the car ready when we wanted a test drive. Let us know when the car we wanted was available and had it all ready to go when we went to pick it up. Paperwork was fast and Jacob Motsinger was a very he know when the car we wanted was available and had it all ready to go when we went to pick it up. Paperwork was fast and Jacob Motsinger was a very helpful salesman. He walked me through all of the features and explained everything. Great Experience. More

Lexus of Nashville holds it's reputation not only because of what it stands behind...but who stands in front of this wonderful dealership...and that person is the one and only Romaine Clue. He truly "is the of what it stands behind...but who stands in front of this wonderful dealership...and that person is the one and only Romaine Clue. He truly "is the man" in every way. His gentle and kind demeanor along with his professionalism, knowledge, easy to approach without feeling pressured but rather encouraging demeanor with such positive energy was all I needed to give me the utmost confidence without hesitation to make the right choice with my purchase of a 2019 certified ES 350. Romaine above and beyond approach along with his fine efforts should not go unnoticed. An exemplary employee who represents the Lexus brand with excellence and pride. He deserves more than a million stars. My son and I both agree the experience was like no other...we love the car...we love Romaine!...Thank you Romaine!...Thank you to all at Lexus of Nashville! More

First of all, who writes a review for a place you didn’t end up purchasing a car from?: ME!!!, a very satisfied customer! After a month of on-line searching numerous dealers for a 2020 Subaru ‘ascent tourin end up purchasing a car from?: ME!!!, a very satisfied customer! After a month of on-line searching numerous dealers for a 2020 Subaru ‘ascent touring’, Lexus of Nashville not only had the best deal at a super low mileage, but they had the best trade in offer by over 50%! Importantly, the sales gentleman, Joseph, listened and didn’t give pushback when I asked if there is room to negotiate, he gave a personal face time video of the car, and then they even came down on price a bit more. The interest rate was the exact same compared to 3 other dealers I applied at (3.8%, excellent credit). The internet finance manager was so pleasant, as well, and quickly got back to me with questions! I hate that i didn’t end up buying my car from such a fantastic team! We went with a car locally to where our mechanic could look at it. However, I after dealing with numerous places for over a month, this was my absolute favorite experience!!! Thanks Joseph and team! Thanks Lexus of Nashville for your professionalism and quality of service, I highly recommend your business! -M.L., PhD More

While I have a couple of bones to pick with Toyota, which cannot be expressed in 25 words, I have nothing but praise for the dealership, and especially for Cade Ankney. He gets 5 stars. cannot be expressed in 25 words, I have nothing but praise for the dealership, and especially for Cade Ankney. He gets 5 stars. More

We were on a road trip from PA to Tennessee and Kentucky when we discovered out cruise control was not working. We set up an appointment to drop our car off while we were in the Nashville area for 2 days. when we discovered out cruise control was not working. We set up an appointment to drop our car off while we were in the Nashville area for 2 days. Our service advisor Doug Davis could not have been nicer and the shuttle driver Robert was exceptional. They resolved the problem and even filled our tank (we reimbursed). There was a gas crisis at the time with the pipeline issue in May 2021 and were concerned we would not be able to find gas easily. They were so friendly and accommodating. This is what makes Lexus exceptional, the standard for care is top notch. More

All the folks at Lexus of Nashville were extremely helpful and accommodating. The salesman Romaine Clue went out of his way to get numerous photos and Video of the used 2018 Lexus, ES350 I purchased. helpful and accommodating. The salesman Romaine Clue went out of his way to get numerous photos and Video of the used 2018 Lexus, ES350 I purchased. The other salesman were also very helpful when Romaine Clue was not available. Mike Scism Helped with closing the deal in the absence of Romaine clue. The Sales Manager Jacob Collins and the Finance Manager Remon Eissa each spoke to me in Mr Scisms office to thank me and congratulate me on the purchase. I received a phone call the evening of the purchase to insure everything was Ok with the vehicle. Again the following day I received a call from Romaine Clue to insure I was happy with the purchase and told me to call if there was anything that I needed in the future. Could not be happier with my experience at the dealership. Oh and yes the 2018 Lexus ES350 is as good as new. Yes I’m a very satisfied customer and HIGHLY recommend Lexus of Nashville. 👍👍 ⭐️⭐️⭐️⭐️⭐️ More

Nival took very good care of me today with the purchase of my 2021 Lexus IS 350. The process was fast with little to no haggling involved. Nival is A+++ with customer service. Very happy repeat customer!!! of my 2021 Lexus IS 350. The process was fast with little to no haggling involved. Nival is A+++ with customer service. Very happy repeat customer!!! More

Always outstanding customer service and attention to detail. Why I continue to do business with Lexus. Customer service is unmatched in the industry in my opinion. Drew and Brian were great to work with detail. Why I continue to do business with Lexus. Customer service is unmatched in the industry in my opinion. Drew and Brian were great to work with. More